{"type":"document","data":{"id":"4df7a38b-8822-471b-9bbe-fcec65fb2904","localeString":"nl-BE","publishDate":"2023-03-01T09:24:41.526+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Hier vindt u alle vragen over het waarom en het gebruik van dossiers met het ING Multi Mandate."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/bafc05b0-d64b-4063-adc4-e6ae1b6e9e96/imm-dossiers-767","type":"image","width":767,"original":"https://assets.ing.com/m/4beeea822235d277/original/imm-dossiers-767.jpg","extension":"jpg"},"title":"IMM FAQs over Dossiers","subtitle":"Hier vindt u alle vragen over het waarom en hoe gebruiken van dossiers in ING Multi Mandate."},"backLink":{"textLink":{"url":"/nl/professioneel/betalen","text":"Betalen"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Wat is een dossier en hoe werkt het?"},{"componentType":"paragraph","richBody":{"value":"<p>Een <strong>dossier</strong> in ING Multi Mandate is <strong>het virtuele equivalent van het papieren dossier</strong> van een cliënt, waarin je alle bestanden en informatie (cliëntgegevens, stakeholdersdetails, rekeningen, aanverwante documenten, etc.) voor die cliënt bewaart</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/afdc31bb-4ef5-4f46-ba04-4607077da37f/IMM-Dossiers-3L","altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","original":"https://assets.ing.com/m/47c440f73fbb66a3/original/IMM-Dossiers-3L.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Wat als ik een begunstigde aan een dossier koppel?"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Kan ik het dossier nog steeds gebruiken voor andere betalingen?</strong></p><p>Als je een begunstigde aan een dossier toevoegt, beheer je de betalingen voor die begunstigde zonder elke keer de betaalgegevens in te hoeven voeren. </p><p><strong>Eén begunstigde</strong> (bijv. Lampiris, Proximus, Engie, etc.) <strong>kan aan verschillende dossiers gekoppeld worden</strong>.</p>"}},{"componentType":"sectionTitle","title":"Waarom moet ik de verjaardag informatie invullen ?"},{"componentType":"paragraph","richBody":{"value":"<p>Met een <strong>relevante datum </strong>in een dossier word je herinnerd <strong>aan gerelateerde gerechtelijke rapportagegebeurtenissen</strong>.</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/e30c403d-34b1-4539-888d-447059dde576/IMM-Doss-NL","altTextNL":"IMM Doss NL","original":"https://assets.ing.com/m/7431433db889dded/original/IMM-Doss-NL.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Wat gebeurt er als ik een dossier archiveer?"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Wordt de rekeninginformatie in het dossier dan nog steeds bijgewerkt? </strong></p><p>Je archiveert een dossier door de &quot;<strong>Dossierdetails&quot;</strong> te openen en te klikken op &quot;Archiveer dossier&quot;.</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/3e0e247d-7da3-4866-8144-918a8891f80e/IMM-Doss-NL-002","original":"https://assets.ing.com/m/3d4673c4f0263183/original/IMM-Doss-NL-002.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p>Een <strong>gearchiveerd dossier</strong> wordt in <strong>het grijs getoond</strong> en kan niet geselecteerd worden in een dropdownoptie. </p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/c3c74f39-5a2b-43a4-b30f-c02489975242/IMM-Doss-NL-003","original":"https://assets.ing.com/m/69b580b2eb9bee60/original/IMM-Doss-NL-003.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p>De <strong>gekoppelde rekeningen kun je nog altijd selecteren,</strong> bijvoorbeeld <strong>om een betaling aan te maken</strong>.</p><ul><li>selecteer het tabblad Rekeningen en verwerk daar een betaling, zoals je gewoon bent.</li></ul>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/bf410372-6d7a-466f-9fdf-2e030ed98baa/IMM-Doss-NL-004","original":"https://assets.ing.com/m/3f3d2dd526faf086/original/IMM-Doss-NL-004.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p>Alle actieve rekeningen worden nog steeds bijgewerkt, onafhankelijk van de dossierstatus.</p>"}},{"componentType":"sectionTitle","title":"Hoe kan ik een gearchiveerd dossier herstellen?"},{"componentType":"paragraph","richBody":{"value":"<p>Om een <strong>gearchiveerd dossier te vinden, maak je het zichtbaar via de filter</strong>:</p><ul><li>selecteer <strong>&quot;Alles tonen&quot;</strong> of <strong>&quot;Gearchiveerd&quot;</strong></li></ul>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/9ac5199a-4b50-4120-a6ef-b512ced55079/IMM-Doss-NL-005","original":"https://assets.ing.com/m/55bbd7064d568ad7/original/IMM-Doss-NL-005.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p>Een <strong>gearchiveerd dossier</strong> wordt getoond in een <strong>grijze</strong> kleur:</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/c3c74f39-5a2b-43a4-b30f-c02489975242/IMM-Doss-NL-003","original":"https://assets.ing.com/m/69b580b2eb9bee60/original/IMM-Doss-NL-003.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p>Om een <strong>gearchiveerd dossier te herstellen,</strong> selecteer je het dossier, </p><p>ga je naar <strong>Dossierdetails</strong> en klik je op <strong>&quot;Herstel dossier&quot;</strong>:</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/374d2aca-749b-496a-b11f-771ac9b298d2/IMM-Doss-NL-006","original":"https://assets.ing.com/m/7a4388268fca23d6/original/IMM-Doss-NL-006.jpg","extension":"jpg"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Ook interessant!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"FAQ's activering en aanmelding","image":{"transformBaseUrl":"https://assets.ing.com/transform/9dcdb44c-23e1-49d5-a495-c31f1549b890/tax-and-legal-news-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/c3fae25f095807/original/tax-and-legal-news-1920.jpg","extension":"jpg"},"link":{"url":"/nl/professioneel/betalen/ing-multi-mandate-faq-inloggen"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"FAQs Configuration","intro":"30-03-2020","image":{"transformBaseUrl":"https://assets.ing.com/transform/be7e5cdd-a009-447f-8152-8589d3b92296/imm-configuration-767","type":"image","width":767,"original":"https://assets.ing.com/m/545ce4456f3cba6a/original/imm-configuration-767.jpg","extension":"jpg"},"link":{"url":"/nl/professioneel/betalen/ing-multi-mandate-configuratie"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Hulp nodig met ING Multi Mandate?","intro":"Alle antwoorden","image":{"transformBaseUrl":"https://assets.ing.com/transform/74117a87-42e9-4617-8cb5-a1a0426e350f/Hiker-jumps-from-rock-to-rock-in-winter-wear","type":"image","width":5060,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/5cd7ef1e1db69f8b/original/Hiker-jumps-from-rock-to-rock-in-winter-wear.jpg","extension":"jpg"},"link":{"url":"/nl/professioneel/betalen/hulp-nodig-bij-ing-multi-mandate"}}]}]}}}