{"type":"document","data":{"id":"f3b66093-f8a2-446a-beab-79bc0c349c66","localeString":"nl-BE","publishDate":"2026-01-28T15:17:50.092+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Werkt je debetkaart niet? Bespaar tijd: vraag een nieuwe kaart online aan via de ING Banking-app of ING Home'Bank!"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://ebanking.ing.be/banking/daily-banking/replace-order-debit-card?EW=true","text":"Bestel je nieuwe debetkaart"}},"coreHeader":{"body":"Als je debetkaart defect is, vraag gratis een nieuwe ING-debetkaart aan. We sturen ze binnen 3 tot 5 werkdagen op per post. Je pincode blijft dezelfde als je oude ING-debetkaart.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/b762dbec-069f-4f84-9402-25d1ba05742e/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone","type":"image","width":1920,"original":"https://assets.ing.com/m/295e77da4d1dd5d6/original/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone.jpg","extension":"jpg"},"title":"Vervang je defecte ING-debetkaart"},"backLink":{"textLink":{"url":"/nl/particulieren/voor-elke-dag","text":"Voor elke dag"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Hoe vervang ik gemakkelijk mijn debetkaart in 3 stappen?"},{"componentType":"applicationProcess","steps":{"stepList":[{"title":"Ga naar je digitale bank omgeving","body":"Open je ING Banking-app of Home'Bank."},{"title":"Open 'Diensten'","body":"Rechtsonder in het overzichtsscherm (ING Banking-app) of links op de pagina (Home'Bank)."},{"title":"Selecteer 'Kaarten, kies de optie 'Debetkaarten', tik op 'Problemen met je debetkaart' en selecteer 'Defecte kaart'","body":"Volg de stappen om binnen 3-5 werkdagen een vervangkaart te ontvangen."}]}},{"componentType":"sectionTitle","title":"Ben je niet zeker of je je kaart moet vervangen?"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Waarom werkt mijn debetkaart niet meer?","body":"Redenen & oplossingen","image":{"transformBaseUrl":"https://assets.ing.com/transform/30bb8d50-55c6-4a50-984d-8df2a25f1b7c/why-is-my-debit-card-not-working-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/f4b7aaf87c8c804/original/why-is-my-debit-card-not-working-1920.jpg","extension":"jpg"},"date":"2021-02-26","link":{"url":"/nl/particulieren/voor-elke-dag/waarom-mijn-betaalpas-niet-werkt"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Kaart kwijt of gestolen?","intro":"Hoe blokkeer je je kaart?","image":{"transformBaseUrl":"https://assets.ing.com/transform/844ea206-27da-49eb-aaee-86d6b1a75132/block-lost-stolen-card-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/4cb8f9e23c2dac7e/original/block-lost-stolen-card-1920.jpg","extension":"jpg"},"link":{"url":"/nl/particulieren/voor-elke-dag/blok-verloren-gestolen-kaart"}}]},{"componentType":"sectionTitle","title":"Heb je een gemeenschappelijke rekening en wil je een tweede debetkaart bestellen?"},{"componentType":"paragraph","richBody":{"value":"

Dit is mogelijk via de app of via Home’Bank!

  1. Ga naar de 'Diensten' menu, rechtsonder in het hoofdscherm
  2. Kies 'Kaarten'
  3. Selecteer 'Debetkaarten' en tik op 'Kaart bestellen'
"}},{"componentType":"sectionTitle","title":"Diensten en contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Niet gevonden wat je zoekt?","intro":"Vraag het aan Ida, ING's digitale assistent, via onze Chat in je ING Banking-app, in het menu ‘Diensten’ rechts onder je scherm","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/nl/particulieren/voor-elke-dag/contacteer-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Met de app inloggen en tekenen in Home'Bank?","intro":"De ING Banking-app, een veilige en vlotte manier om in te loggen en te tekenen in Home'Bank. ","image":{"transformBaseUrl":"https://assets.ing.com/transform/a264fa91-2022-4a8b-87a8-947d36f38250/loginscreenmobilekey","type":"image","width":160,"original":"https://assets.ing.com/m/50eeb2a8be72fb7f/original/loginscreenmobilekey.svg","extension":"svg"},"link":{"url":"/nl/particulieren/voor-elke-dag/ing-qr-code"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Video's","intro":"Ontdek alle mogelijkheden van de ING Banking-app in onze how-to video's","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/nl/particulieren/diensten/videotutorials"},"linkText":"My video's"}]},{"componentType":"paragraph","richBody":{"value":"

"},"textLinks":[{"url":"/nl/particulieren/diensten","text":"Meer diensten en hoe ons te contacteren"}]},{"componentType":"sectionTitle","title":"Andere vragen"},{"componentType":"accordion","accordionList":[{"title":"Hoe vervang ik de debetkaart van mijn kind?","richBody":{"value":"

Dit is mogelijk via de app of via Home’Bank:

  1. Ga naar de 'Diensten' menu, rechtsonder in het hoofdscherm
  2. Kies 'Rekeningen'
  3. Selecteer 'Ouderlijk toezicht'
  4. Tik op 'Defecte kaart'
"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Ook interessant!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"De limieten van je debetkaart wijzigen?","intro":"Mogelijk via de app","image":{"transformBaseUrl":"https://assets.ing.com/transform/156d31e9-6e34-478c-8270-d12205a04620/modify-limits-debet-card-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/4efe4eb96cdd43a8/original/modify-limits-debet-card-1920.jpg","extension":"jpg"},"link":{"url":"/nl/particulieren/voor-elke-dag/wijzig-limieten-debetkaart"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"ING Banking-app","intro":"Beheer je rekeningen veilig op je smartphone","image":{"transformBaseUrl":"https://assets.ing.com/transform/b00ab196-8583-4fff-be5d-c47ab14e53f2/ing-banking-app-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/61138ab1a559002a/original/ing-banking-app-1920.jpg","extension":"jpg"},"link":{"url":"/nl/particulieren/voor-elke-dag/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Met ING contact opnemen","intro":"Via app, chat of telefoon.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/nl/particulieren/diensten/neem-contact-op"}}]}]}}}