{"type":"document","data":{"id":"c5a62ca0-07cd-4715-ba6d-776920381b1a","localeString":"nl-BE","publishDate":"2026-03-19T16:05:34.876+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Got a comment or complaint on accounting rules, internal audits or account audits?"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"De Raad van Bestuur van ING België NV houdt eraan om iedereen - personeelsleden en externe personen - de mogelijkheid te bieden om bemerkingen en/of klachten te melden met betrekking tot boekhoudregels, rekeningenaudit, boekhoudcontrole en alle andere materies. Deze klachten mogen ook anoniem gebeuren. Daartoe heeft de Raad een meldprocedure uitgewerkt die opgenomen is in het Charter van het Auditcomité.\r\n\r\nDeze meldprocedure wordt gepubliceerd in toepassing van beslissingen genomen door ING Groep in het kader van de internationale wetgeving inzake transparantie.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/c4a5be13-ea00-4508-9f01-619599eeb125/About_Audit","type":"image","width":744,"altTextEN":"Audit","altTextNL":"Audit","altTextFR":"Audit","original":"https://assets.ing.com/m/1cb8c994de00d546/original/About_Audit.jpg","extension":"jpg"},"title":"Auditvragen"},"backLink":{"textLink":{"url":"/nl/particulieren/over-ons","text":"Wie we zijn, wat we doen"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Adres waar de klachten kunnen worden gemeld:"},{"componentType":"cards","cards":[{"componentType":"contactCard","cardType":"contact","cardSize":"medium","title":"Complaint Management","body":"Marnixlaan / Avenue Marnix  24\r\nB-1000 Brussels","textLinks":[{"url":"mailto:klachten@ing.be"}],"email":"klachten@ing.be","phoneNumber":"02 547 61 01"}]},{"componentType":"paragraph","richBody":{"value":"<ul class=\"check-mark\"><li><strong>Klachten betreffende de boekhoudregels en de interne boekhoudcontrole worden behandeld door de Interne Audit</strong></li><li><strong>Klachten betreffende de rekeningenaudit worden behandeld door de voorzitter van het Auditcomité</strong></li></ul>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Ook interessant"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Algemene info en contact","intro":"Bekijk onze officiële namen, adressen en bedrijfsgegevens","image":{"transformBaseUrl":"https://assets.ing.com/transform/ac7f9ea6-70fe-4598-aa28-2dc0a8bf7ede/About_GeneralInfo-Contact","type":"image","width":744,"altTextEN":"General Info &amp; Contact","altTextNL":"General Info &amp; Contact","altTextFR":"General Info &amp; Contact","original":"https://assets.ing.com/m/51d085924099a19/original/About_GeneralInfo-Contact.jpg","extension":"jpg"},"link":{"url":"/nl/particulieren/over-ons/algemene-info-en-contact"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Slachtoffer van fraude?","intro":"Verwittig ons, online of telefonisch, 24/7","image":{"transformBaseUrl":"https://assets.ing.com/transform/6d7bf4a0-c5d2-4c25-8a2f-e65815bc3426/report-phishing-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/2522f8571c5a2e9/original/report-phishing-1920.jpg","extension":"jpg"},"link":{"url":"/nl/particulieren/fraude-en-veiligheid/online-fraude/meld-fraude"}}]}]}}}