Check your personal details once a year to make sure everything is still correct and up to date. This only take a few minutes. It helps keep your information accurate, your accounts safe and ensures, for example, that your new bank card ends up coming through your letterbox.
"},"textLinks":[{"text":"See my personal details","url":"https://ebanking.ing.be/banking/mobile/settings/details"}]},{"componentType":"sectionTitle","title":"Check who has access to your accounts"},{"alignedImage":{"position":"left","extension":"svg","original":"https://assets.ing.com/m/50eeb2a8be72fb7f/original/loginscreenmobilekey.svg","transformBaseUrl":"https://assets.ing.com/transform/a264fa91-2022-4a8b-87a8-947d36f38250/loginscreenmobilekey"},"componentType":"paragraph","richBody":{"value":"It’s a good idea to check now and then who has access to your accounts. Mandate holders or co‑holders may be able to see your balance or make certain payments. By keeping this up to date, you stay in control and keep your accounts safe.
"},"textLinks":[{"text":"See who has access to my accounts","url":"https://ebanking.ing.be/banking/mobile/user-management/mandate-overview?EW=true"}]},{"componentType":"sectionTitle","title":"What personal details does ING require?"},{"componentType":"paragraph","richBody":{"value":""}},{"accordionList":[{"alignedImage":{"position":"right","extension":"svg","original":"https://assets.ing.com/m/79b0bcf3d94cac43/original/brand-new-house-spot.svg","transformBaseUrl":"https://assets.ing.com/transform/a5efce8c-ac61-4f40-8957-1868c3d8eb9e/brand-new-house-spot"},"richBody":{"value":"By keeping your address up to date, you can be sure that we are sending important letters to the correct address. Think in this regard of letters with official documents, such as when replacing your bank card or when applying for a new card.
Your legal address (or your domicile) is the address where you are officially registered. This information must be correct to comply with various legal and regulatory requirements and by so doing to protect our systems and combat financial crime.
You can update your legal address in a few minutes via itsme®. If you do not have itsme® or your legal address is not yet correct, you have two options:
Are you living at an address other than your legal address? Then we call this your contact address. You can enter this if you would like to receive your letters at an address other than your current domicile.
Are you moving abroad? Or vice versa, moving from abroad to Belgium? Find out what you need to do in the ‘Frequently asked questions’ at the bottom of this page.
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A correct email address is important because it provides us with a simple way of keeping you informed about official communications, such as those concerned with opening, modifying or terminating a bank product.
If you give your consent, you will also receive personalised email messages with customised advice, commercial opportunities, surveys and invitations to events, and also newsletters.
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Your mobile phone number is crucial for the security of your banking affairs. This number is used to keep you informed of all kinds of things: information about a new card, the requesting of a new PIN code, confirmation of the adjustment of personal details, the activation of the ING Banking app, etc.
We will also contact you proactively with messages concerning fraud and, thanks to a correct telephone number, we can identify you more easily and help you more quickly.
Do you have a foreign number? No problem, select the correct country code and follow the steps.
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Letting us know your occupation and keeping it up to date is necessary in order to comply with the Law of 18 September 2017 on the prevention of money laundering and the financing of terrorism. Comply with this legislation and help us protect our systems and combat financial crime.
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Update your identity card details at a CASH point (Batopin) near you.
How does it work?
You can also update your identity card (eID) at the Kiosk in an ING branch or if you have an eID card reader you can also share your updated details with us online via this link.
.
"},"title":"How do I update my identify card details?"},{"richBody":{"value":"Do you want to update multiple items of data? This can easily be done all at once with itsme®. In this way, you can confirm your digital identity and update your personal details.
Note: first check that your details are up to date in the itsme® app.
"},"title":"How do I update my personal details with itsme®?"},{"richBody":{"value":"You can change the personal details of your child(ren) via their profile in the ING Banking app or in Home’Bank.
Have you moved house? If so, when you change your own legal address, you can also update the address of your child(ren).
Please note: this is only possible for children who are known to ING.
Do you want to teach your child how to handle money? Then take a look at the ING Go to 18 Youth account.
"},"title":"How do I update my child(ren)’s personal details?"},{"richBody":{"value":"
Even without itsme®, it is a simple matter to change your personal details item for item via the ING Banking app or in Home’Bank.
Alternatively, you can go to a CASH point with your ING debit card and your ID card. Your identity data will then be synchronized instantly
"},"title":"I do not have itsme®. How can I update my personal details?"},{"richBody":{"value":"Are you leaving the parental nest? Or are you ready for a new step in your life?
You can update your legal address in a few minutes via itsme®. If you do not have itsme® or your legal address is not yet correct, you have two options:
We also provide you with a complete overview so that you know who to notify when you move house.
"},"title":"How do I change my address when I move?"},{"richBody":{"value":"
You can add your change of address manually in the ING Banking app or in Home’Bank. We then have to check your address, which can take some time. If there is missing or incorrect information, we will contact you. But rest assured: we will start working with your new address immediately and will keep you informed when it is confirmed.
Tip: make sure that your email address and mobile number are correct, so that we can contact and inform you easily and quickly.
"},"title":"How do I update my details when I move abroad?"},{"richBody":{"value":"
Welcome to Belgium! You can update your legal address in a few minutes via itsme®. If you do not have itsme® or your legal address is not yet correct, you have two options:
We also provide you with a complete overview so that you know who to notify when you move house.
"},"title":"How do I update my details when I move to Belgium?"},{"richBody":{"value":"
If your new address is in Belgium, it is a simple matter to enter it using itsme® or to do so manually. No additional documents are required.
If your new address is within the European Union, you can prove your new address by means of a photo or a scan of the following documents:
Provide a clear and correct address that corresponds to what you have entered manually and use one of the following formats when uploading a single file: jpg, jpeg, png, pdf, bmp.
If your new address is outside the European Union, you can prove your new address by means of a photo or a scan of the following documents:
Provide a clear and correct address that corresponds to what you have entered manually and use one of the following formats when uploading a single file: jpg, jpeg, png, pdf, bmp.
"},"title":"Which documents are accepted when submitting a change of address?"},{"richBody":{"value":"
Are you facing a new key moment in your life? Make sure that your civil status is correctly indicated.
Is this not correct? Easily change it yourself via the ING Banking app or Home'Bank.
"},"title":"How do I update my personal details at ING when my civil status changes?"},{"richBody":{"value":"
First and foremost, check whether your address has been updated with the official authorities. And then follow the required steps.
"},"title":"My address in itsme® is not correct. What now?"},{"richBody":{"value":"
Notwithstanding the pain, the death of a loved one forces us to undertake numerous administrative steps and formalities at our bank. You can find all the information here.
"},"title":"What should I do when a loved one passes away?"},{"richBody":{"value":"
Change your personal details here in Home’Bank.
Or follow these steps: