{"type":"document","data":{"id":"92dd7938-d94c-4e0d-9cb5-988ca1c46f6f","localeString":"en-GB","publishDate":"2025-10-09T13:00:56.436+02:00","contentType":"onecms:categoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Received an email, call, or pop-up in your ING Banking app? Find answers here about updating personal details, CRS, FATCA, a link to the USA, and more."},"mainHeaderZone":{"componentType":"categoryHeader","productCard":{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"KYC is about knowing you... better!","intro":"What do we need to know?\r\nYour life is always evolving, so when there’s a change in your personal details or circumstances, we’d like you to tell us.","image":{"transformBaseUrl":"https://assets.ing.com/transform/bb24fd73-66b4-4e96-a44d-3f75a443e73e/Large_MS-PPT_Web-Young-man-raising-his-arms-outdoors-as-he-works-on-his-laptop-at-a-table","type":"image","width":1920,"original":"https://assets.ing.com/m/54c62e81df32a19/original/Large_MS-PPT_Web-Young-man-raising-his-arms-outdoors-as-he-works-on-his-laptop-at-a-table.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/kyc/know-our-customer"},"promoText":"Find out more"},"coreHeader":{"title":"KYC - Know Your Customer"}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Why will we contact you?"},{"componentType":"paragraph","title":"Like you, we like to know who we're doing business with.","richBody":{"value":"<p>When you first became a customer, you provided us with your personal details, such as your address, profession, id card and civil status. We need to keep these details up to date and so from time to time you’ll receive requests from us. </p><p>We&apos;ll contact you in one of the following ways:</p><ul><li><strong>printed letter</strong></li><li><strong>e-mail</strong></li><li><strong>ING Banking app</strong> or via <strong>ing.be</strong>. A pop-up will appear when you log into your secure environment.</li></ul>"}},{"componentType":"sectionTitle","title":"Fast and easy, try our digital options"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Not yet tried our app?","intro":"Download our app and access our secure system wherever and whenever you want!","image":{"transformBaseUrl":"https://assets.ing.com/transform/903ca1da-c7ed-4827-ad92-9de0346b4b09/2-RichIcons-Devices-Mobile-Success-01","type":"image","width":160,"altTextEN":"\"\"","altTextNL":"\"\"","original":"https://assets.ing.com/m/486e2b41e5e2b34c/original/2-RichIcons-Devices-Mobile-Success-01.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Update your personal details","intro":"A simple update to make? 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Discover if you qualify as a \"US person\" and what that means for you.","image":{"transformBaseUrl":"https://assets.ing.com/transform/535b3baf-3c6a-46ba-b1c1-bf1d521395dd/limits-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/2cc1cc2ddfa89291/original/limits-1920.jpg","extension":"jpg"},"link":{"url":"https://ebanking.ing.be/banking/content/individuals/general/other/kyc/kyc-individuals-fatca"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Your fiscal residence (CRS)","body":"Have we asked for more details about your residence and fiscal situation? 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Discover how to open an account at ING.","image":{"transformBaseUrl":"https://assets.ing.com/transform/aab20c74-cb64-4191-b66d-6feb6d121634/expats-belgium-checklist-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/41b9ba548e290b41/original/expats-belgium-checklist-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/our-services-for-expats"}}]},{"componentType":"sectionTitle","title":"Discover more"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"KYC glossary","intro":"Not sure what a specific term means? 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