{"type":"document","data":{"contentType":"onecms:categoryPage","flexPageMetadata":{"afmBanner":false,"description":"Received an email, call, or pop-up in your ING Banking app? Find answers here about updating personal details, CRS, FATCA, a link to the USA, and more.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Why will we contact you?"},{"componentType":"paragraph","richBody":{"value":"<p>When you first became a customer, you provided us with your personal details, such as your address, profession, id card and civil status. We need to keep these details up to date and so from time to time you’ll receive requests from us. </p><p>We&apos;ll contact you in one of the following ways:</p><ul><li><strong>printed letter</strong></li><li><strong>e-mail</strong></li><li><strong>ING Banking app</strong> or via <strong>ing.be</strong>. A pop-up will appear when you log into your secure environment.</li></ul>"},"title":"Like you, we like to know who we're doing business with."},{"componentType":"sectionTitle","title":"Fast and easy, try our digital options"},{"cards":[{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextEN":"\"\"","altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/486e2b41e5e2b34c/original/2-RichIcons-Devices-Mobile-Success-01.svg","transformBaseUrl":"https://assets.ing.com/transform/903ca1da-c7ed-4827-ad92-9de0346b4b09/2-RichIcons-Devices-Mobile-Success-01","type":"image","width":160},"intro":"Download our app and access our secure system wherever and whenever you want!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Not yet tried our app?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"extension":"png","original":"https://assets.ing.com/m/32882bb307787b0e/original/Hand-inspecting-houses-magnifying-glass-spot.png","transformBaseUrl":"https://assets.ing.com/transform/a82b7c59-7285-4523-b136-bdf030741842/Hand-inspecting-houses-magnifying-glass-spot","type":"image","width":334},"intro":"A simple update to make? Find out how to do it!","link":{"url":"/en/individuals/services/my-personal-details"},"title":"Update your personal details"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"What might we ask you about?"},{"cards":[{"body":"Do you have a link to the USA? Discover if you qualify as a \"US person\" and what that means for you.","cardSize":"medium","cardType":"article","componentType":"articleCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/2cc1cc2ddfa89291/original/limits-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/535b3baf-3c6a-46ba-b1c1-bf1d521395dd/limits-1920","type":"image","width":1920},"link":{"url":"https://ebanking.ing.be/banking/content/individuals/general/other/kyc/kyc-individuals-fatca"},"title":"A link to the USA"},{"body":"Have we asked for more details about your residence and fiscal situation? Find out more!","cardSize":"medium","cardType":"article","componentType":"articleCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/7781eab7c79176cc/original/Close-up-of-cropped-hand-holding-tourist-map-with-beer.jpg","transformBaseUrl":"https://assets.ing.com/transform/6b650e38-695a-4c5e-9fe3-b6b3c1f48ef3/Close-up-of-cropped-hand-holding-tourist-map-with-beer","type":"image","width":4592},"link":{"url":"https://ebanking.ing.be/banking/content/individuals/general/other/kyc/kyc-individuals-crs"},"title":"Your fiscal residence (CRS)"},{"body":"Find out how to update your child’s details or another minor you legally represent.","cardSize":"medium","cardType":"article","componentType":"articleCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/63c6e546a6e5512e/original/familyhiking.jpg","transformBaseUrl":"https://assets.ing.com/transform/84f9a93f-f021-43f2-9ffd-b2a3c7c25e47/familyhiking","type":"image","width":814},"link":{"url":"https://ebanking.ing.be/banking/content/individuals/general/other/kyc/kyc-individuals-minors-and-representative"},"title":"Updating your child’s details or another minor you represent"},{"body":"Find out what we need to know about your source of wealth, income or funds. Read also about politically exposed people.","cardSize":"medium","cardType":"article","componentType":"articleCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/3447a80ea059e7e4/original/Sector-magazine-public-health-winter-2023.jpg","transformBaseUrl":"https://assets.ing.com/transform/0c430d95-220c-4911-a469-ec8a75736991/Sector-magazine-public-health-winter-2023","type":"image","width":2508},"link":{"url":"https://ebanking.ing.be/banking/content/individuals/general/other/kyc/kyc-individuals-source-of-income"},"title":"Source of income and politically exposed people"},{"body":"Do you need to confirm your identity or address? Find out more!","cardSize":"medium","cardType":"article","componentType":"articleCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/5e156db1b805afa7/original/Poelhof.jpg","transformBaseUrl":"https://assets.ing.com/transform/39e25d6b-d768-4f91-97c1-e08bce8ca780/Poelhof","type":"image","width":4800},"link":{"url":"https://ebanking.ing.be/banking/content/individuals/general/other/kyc/kyc-individuals-basics-address-identity"},"title":"Address and identity of a (non)resident"},{"body":"Welcome! Discover how to open an account at ING.","cardSize":"medium","cardType":"article","componentType":"articleCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/41b9ba548e290b41/original/expats-belgium-checklist-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/aab20c74-cb64-4191-b66d-6feb6d121634/expats-belgium-checklist-1920","type":"image","width":1920},"title":"New to Belgium?"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Discover more"},{"cards":[{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/36c005df97b19e29/original/Woman-tablet-to-do-list-scene-1.svg","transformBaseUrl":"https://assets.ing.com/transform/1dd1a1fe-9e80-4560-b062-570bc6576034/Woman-tablet-to-do-list-scene-1","type":"image","width":1200},"intro":"Not sure what a specific term means? Find the answer here!","link":{"url":"/en/individuals/services/kyc/kyc-glossary"},"title":"KYC glossary"}],"componentType":"cards"},{"componentType":"linkList","iconTitle":{"title":"Useful links"},"textLinks":[{"text":"Find out more about itsme!","url":"/en/individuals/daily-banking/all-about-itsme-for-home-bank"},{"text":"Learn to spot a phishing email!","url":"/en/individuals/fraud-and-security/online-fraud/no-to-phishing"},{"text":"Discover our different account packages"}]}]},"hasMacro":false,"id":"92dd7938-d94c-4e0d-9cb5-988ca1c46f6f","localeString":"en-GB","mainHeaderZone":{"componentType":"categoryHeader","coreHeader":{"title":"KYC - Know Your Customer"},"productCard":{"cardSize":"medium","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/54c62e81df32a19/original/Large_MS-PPT_Web-Young-man-raising-his-arms-outdoors-as-he-works-on-his-laptop-at-a-table.jpg","transformBaseUrl":"https://assets.ing.com/transform/bb24fd73-66b4-4e96-a44d-3f75a443e73e/Large_MS-PPT_Web-Young-man-raising-his-arms-outdoors-as-he-works-on-his-laptop-at-a-table","type":"image","width":1920},"intro":"What do we need to know?\r\nYour life is always evolving, so when there’s a change in your personal details or circumstances, we’d like you to tell us.","link":{"url":"/en/individuals/services/kyc/know-our-customer"},"promoText":"Find out more","title":"KYC is about knowing you... better!"}},"publishDate":"2025-10-09T13:00:56.436+02:00"}}