{"type":"document","data":{"id":"21e6a755-8a06-46d1-9cca-d6faced7662f","localeString":"en-GB","publishDate":"2026-02-10T14:17:25.024+01:00","contentType":"onecms:subCategoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Use our digital assistant 24/7, contact a live advisor through chat during business hours, call customer service, or schedule a call."},"mainHeaderZone":{"componentType":"categoryHeader","backLink":{"textLink":{"url":"/en/individuals/services","text":"Services"}},"coreHeader":{"title":"Contact us","subtitle":"Still have a question? We have multiple ways to give you the answer you're looking for."}},"flexZone":{"flexComponents":[{"componentType":"accordion","accordionList":[{"title":"Good to know...","richBody":{"value":""}}]},{"componentType":"sectionTitle","title":"Looking for a quick answer?"},{"componentType":"paragraph","richBody":{"value":"

Get instant help and guidance anytime, anywhere with our digital assistance. Most of your inquiries can be quickly resolved via chat or online services.

"}},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Get the ING Banking app","intro":"Easily manage your accounts and get real-time support right from your mobile device.","image":{"transformBaseUrl":"https://assets.ing.com/transform/27bb9c33-29e0-4dc2-9ca5-b8cae5d48e9f/Apps-Identifier_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/329472df62ec606f/original/Apps-Identifier_Outline.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Chat with us","intro":"Get help from ING Digital Assistant 24/7 or from a live advisor during business hours.","image":{"transformBaseUrl":"https://assets.ing.com/transform/fe44ebbe-d19f-4eba-b050-2c67f8b93a60/Chat_Outline_RGB","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/40966422d8d4a31b/original/Chat_Outline_RGB.png","extension":"png"},"link":{"url":"https://ebanking.ing.be/banking/mobile/service?dialog=service-contacts-chat"}}]},{"componentType":"sectionTitle","title":"Want to hear from us?"},{"componentType":"paragraph","richBody":{"value":"

For further help, our experts are available to call you back or take your call. 

"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Schedule a call","intro":"An advisor will get back to you to discuss your specific needs or you'll be directed to the right information online.","image":{"transformBaseUrl":"https://assets.ing.com/transform/639a30da-af1f-4013-8f13-70d0d036fb01/Persons-Person_At_Desk_Filledin","type":"image","width":24,"original":"https://assets.ing.com/m/431ece2107386d3b/original/Persons-Person_At_Desk_Filledin.svg","extension":"svg"},"link":{"url":"/en/individuals/services/contact-us-appointment"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Call Customer Service","intro":"For immediate assistance, call +32 2 464 60 04, during office hours, Monday to Friday from 8 am to 6 pm.","image":{"transformBaseUrl":"https://assets.ing.com/transform/716315df-7248-46cc-ab6a-064eeb577eba/call_outline_orange_rgb0","type":"image","width":200,"original":"https://assets.ing.com/m/628ea5d15f3f015b/original/call_outline_orange_rgb0.png","extension":"png"},"link":{"url":"tel:003224646004"}}]},{"componentType":"sectionTitle","title":"Need to visit us?"},{"componentType":"paragraph","richBody":{"value":"

Before 12:00, it is possible to visit our branches without an appointment.
If you need an appointment outside of these hours, you can schedule a call and one of our experts will do their best to help you arrange it.

"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Find a branch or an ATM","intro":"Locate the nearest ING branch or ATM to manage your banking needs in person.","image":{"transformBaseUrl":"https://assets.ing.com/transform/dab6ec23-57b0-42e8-bfe1-042f611ed4c6/Location-Location_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/376d26620acc843/original/Location-Location_Outline.svg","extension":"svg"},"link":{"url":"/en/individuals/services/branches"},"linkText":"Find an ING branch"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Report fraud, block card?"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Victim of fraud?","intro":"Report it.","image":{"transformBaseUrl":"https://assets.ing.com/transform/3c10cc4c-720d-4dc7-8ddb-9438564f1d17/womansurprisedshockedhandmouth","type":"image","width":160,"original":"https://assets.ing.com/m/14d29687b6f4df8/original/womansurprisedshockedhandmouth.svg","extension":"svg"},"link":{"url":"/en/individuals/fraud-and-security/online-fraud/report-fraud"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Is your card lost or stolen?","intro":"This is how you can block it.","image":{"transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","width":722,"original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Not 100% satisfied?","intro":"Share your opinion.","image":{"transformBaseUrl":"https://assets.ing.com/transform/345aeb0f-4110-4429-b340-61c85f47edd3/womanangrythumbdownnopadding","type":"image","width":128,"original":"https://assets.ing.com/m/3c5856717ef3d643/original/womanangrythumbdownnopadding.svg","extension":"svg"},"link":{"url":"/en/individuals/services/complaint-handling"}}]}]}}}