{"type":"document","data":{"complementaryZone":{"flexComponents":[{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/14d29687b6f4df8/original/womansurprisedshockedhandmouth.svg","transformBaseUrl":"https://assets.ing.com/transform/3c10cc4c-720d-4dc7-8ddb-9438564f1d17/womansurprisedshockedhandmouth","type":"image","width":160},"intro":"Report it.","link":{"url":"/en/individuals/fraud-and-security/online-fraud/report-fraud"},"title":"Victim of fraud?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","width":722},"intro":"This is how you can block it.","link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"},"title":"Is your card lost or stolen?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/3c5856717ef3d643/original/womanangrythumbdownnopadding.svg","transformBaseUrl":"https://assets.ing.com/transform/345aeb0f-4110-4429-b340-61c85f47edd3/womanangrythumbdownnopadding","type":"image","width":128},"intro":"Share your opinion.","link":{"url":"/en/individuals/services/complaint-handling"},"title":"Not 100% satisfied?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"png","original":"https://assets.ing.com/asset/825c654c-1d08-41e0-994a-57257d8b11e3/Info-icon.png","transformBaseUrl":"https://assets.ing.com/transform/825c654c-1d08-41e0-994a-57257d8b11e3/Info-icon","type":"image","width":321},"intro":"Discover all services you can easily handle yourself.","link":{"url":"/en/individuals/services"},"title":"Services"}],"componentType":"cards"}]},"contentType":"onecms:subCategoryPage","flexPageMetadata":{"afmBanner":false,"description":"Use our digital assistant 24/7, contact a live advisor through chat during business hours, call customer service, or schedule a call.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Already a client? Log in to see all the possibilities"},{"alignedImage":{"position":"left","altTextEN":"Contact options in the app: chat, phone, and appointments","extension":"png","original":"https://assets.ing.com/asset/4ca69ff4-148a-46fe-858e-c4e152050ccc/Contact-Page-EN.png","transformBaseUrl":"https://assets.ing.com/transform/4ca69ff4-148a-46fe-858e-c4e152050ccc/Contact-Page-EN"},"componentType":"paragraph","richBody":{"value":"<p>Looking for the quickest way to get help? With the <strong>ING Banking app</strong>, you can manage your daily banking and find answers in just a few taps.</p><ul class=\"check-mark\"><li>Fast </li><li>Secure</li><li>Simple</li><li>Personalised help</li></ul>"}},{"componentType":"cta","textLink":{"text":"Log in","url":"https://ebanking.ing.be/banking/mobile/contact-page?EW=true"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>Don&apos;t have the app yet? No problem!</strong></p>"}},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QR code EN","altTextFR":"app QR code","altTextNL":"app QR code","extension":"png","original":"https://assets.ing.com/m/73f8095b935c0b79/original/App-adoption-QR-FR.png","transformBaseUrl":"https://assets.ing.com/transform/21db889a-1007-4e98-b16d-65e887b9ad5c/App-adoption-QR-FR","type":"image","width":806},"intro":"Scan the QR code and install the app on your phone","link":{"url":"https://www.ing.be/en/individuals/daily-banking/ing-banking-app?store_redirect=true"},"title":"Join our 1.5 million users"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Not a client yet? You can always talk to us"},{"componentType":"paragraph","richBody":{"value":"<p>For further help, our experts are available to call you back or take your call. </p>"},"title":"Want to hear from us?"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/431ece2107386d3b/original/Persons-Person_At_Desk_Filledin.svg","transformBaseUrl":"https://assets.ing.com/transform/639a30da-af1f-4013-8f13-70d0d036fb01/Persons-Person_At_Desk_Filledin","type":"image","width":24},"intro":"An advisor will get back to you to discuss your specific needs or you'll be directed to the right information online.","link":{"url":"/en/individuals/services/contact-us-appointment"},"title":"Schedule a call"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"png","original":"https://assets.ing.com/asset/716315df-7248-46cc-ab6a-064eeb577eba/call_outline_orange_rgb0.png","transformBaseUrl":"https://assets.ing.com/transform/716315df-7248-46cc-ab6a-064eeb577eba/call_outline_orange_rgb0","type":"image","width":200},"intro":"For immediate assistance, call +32 2 464 60 04, during office hours, Monday to Friday from 8 am to 6 pm.","link":{"url":"tel:003224646004"},"title":"Call Customer Service"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Before 12:00, it is possible to visit our branches without an appointment.</strong><br />If you need an appointment outside of these hours, you can schedule a call and one of our experts will do their best to help you arrange it.</p>"},"title":"Need to visit us?"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/376d26620acc843/original/Location-Location_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/dab6ec23-57b0-42e8-bfe1-042f611ed4c6/Location-Location_Outline","type":"image","width":32},"intro":"Locate the nearest ING branch or ATM to manage your banking needs in person.","link":{"url":"/en/individuals/services/branches"},"linkText":"Find an ING branch","title":"Find a branch or an ATM"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Quick access"},{"componentType":"paragraph","richBody":{"value":"<p>For most questions, self‑services are the easiest and quickest way to find an answer, anytime, anywhere.</p>"}}]},"hasMacro":false,"id":"21e6a755-8a06-46d1-9cca-d6faced7662f","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Services","url":"/en/individuals/services"}},"componentType":"categoryHeader","coreHeader":{"subtitle":"We are here to help whenever you need us","title":"How can we help you?"}},"publishDate":"2026-06-16T11:37:44.418+02:00"}}