{"type":"document","data":{"contentType":"onecms:campaignPage","flexPageMetadata":{"afmBanner":false,"description":"Simply via the ING banking app","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"With the ING app, ING is literally at your fingertips"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>The ING Banking App is the easiest and fastest way to stay in touch with us:</span></span></span></span></span></p><ul><li><span><span><strong><span lang=\"EN-US\" dir=\"ltr\"><span><span>Chat with ING</span></span></span></strong><span lang=\"EN-US\" dir=\"ltr\"><span><span>, wherever and whenever you want<br />Do you have a general question or something more specific? Via the chat in the app, we are happy to help. Our </span></span></span><a href=\"https://www.ing.be/en/individuals/services/get-in-touch\"><strong><span><span>digital assistant</span></span></strong></a><span lang=\"EN-US\" dir=\"ltr\"><span><span> is available 24/7, and during <strong>opening hours</strong>* our colleagues take over.</span></span></span></span></span></li><li><span><span><strong><span lang=\"EN-US\" dir=\"ltr\"><span><span>Call us directly via the app</span></span></span></strong><br /><span lang=\"EN-US\" dir=\"ltr\"><span><span>As a Personal Banking client, you can call us directly from the app. You are immediately identified and receive priority in the queue. This saves you time and ensures you get the right answer faster.<br />Calling ING from the app during <strong>opening hours</strong>* is possible via the menu at the bottom right:<br />“Services” – “Personal support” – “Call customer service”.</span></span></span></span></span></li><li><span><span><strong><span lang=\"EN-US\" dir=\"ltr\"><span><span>Your Personal Banker always close at hand</span></span></span></strong><br /><span lang=\"EN-US\" dir=\"ltr\"><span><span>In the app, you will find the digital business card of your Personal Banker. With one click, you have all contact details at hand — convenient, personal, and familiar.<br />You can find these details in the app via the menu at the bottom right:<br />“Services” – “Ready to advise you”.</span></span></span></span></span></li></ul>"}},{"componentType":"sectionTitle","title":"Don’t have the ING Banking App yet?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>You can download and activate the app easily in just a few minutes.<br /><strong>Download the ING Banking App via the button below: </strong></span></span></span></span></span></p>"}},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/329472df62ec606f/original/Apps-Identifier_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/27bb9c33-29e0-4dc2-9ca5-b8cae5d48e9f/Apps-Identifier_Outline","type":"image","width":32},"intro":"Easily manage your accounts and get real-time support right from your mobile device.","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Get the ING Banking app"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Prefer to get in touch by phone?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Of course, you can also reach ING by phone at <strong>+32 2 464 60 01</strong> during <strong>opening hours</strong>*.<br />Follow the menu options and we will immediately connect you with the right colleague.</span></span></span></span></span></p><p><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>*Opening hours: Monday to Friday from 8:00 AM to 6:00 PM.</span></span></span></span></span></p>"}},{"componentType":"sectionTitle","title":"Or simply visit us in a branch"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Sometimes, personal contact over a coffee is simply the best option. You are welcome in one of our ING branches, where a colleague will be happy to help you. Walk-in visits are possible during opening hours, Monday to Friday from 9:00 AM to 12:00 PM.</span></span></span></span></span></p><p><strong><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Find an ING branch near you via the button below : </span></span></span></span></span></strong></p>"}},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/376d26620acc843/original/Location-Location_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/dab6ec23-57b0-42e8-bfe1-042f611ed4c6/Location-Location_Outline","type":"image","width":32},"intro":"Locate the nearest ING branch or ATM to manage your banking needs in person.","link":{"url":"/en/individuals/services/branches"},"linkText":"Find an ING branch","title":"Find a branch or an ATM"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Whether you prefer digital contact or personal advice, at ING you are never on your own. We are available at your pace, through the channel that suits you best.</span></span></span></span></span></p>"}}]},"hasMacro":false,"id":"d276a53d-a4c4-4506-a894-2c7fe1af3f2f","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Services","url":"/en/individuals/services"}},"componentType":"campaignHeader","coreHeader":{"body":"Do you have a question, need advice, or simply want to align for a moment?\r\nAt ING, we are always here for you - digital when speed matters, and personal when it really counts. With your Personal Banker and our broad network of experts, the right support is always within reach.","campaignTitle":{"tertiaryTitle":"ING always close, your way"},"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/b2f8dafc5bdc2f42/original/CP-Top-employer-France.jpg","transformBaseUrl":"https://assets.ing.com/transform/e14c7942-6e0b-4e4b-947d-30a30668628c/CP-Top-employer-France","type":"image","width":5700}}},"publishDate":"2026-03-23T12:24:30.331+01:00"}}