{"type":"document","data":{"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Discover how to submit a complaint to ING: online, by call or postal mail","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Are you not completely satisfied with our services? Contact us!"},{"componentType":"paragraph","richBody":{"value":"

A problem occured with a deposit or withdrawal at an ATM ?

"},"textLinks":[{"text":"Create a claim","url":"https://ebanking.ing.be/banking/self-bank-cash-issues?EW=true"}],"title":"a)\tContact us via your ING Banking App or via Home’Bank and check the status on your complaint anytime, anywhere!"},{"componentType":"paragraph","richBody":{"value":"

You've contacted our Customer Service but did not receive an answer to your question? You can initiate your complaint here.
A dedicated complaint manager will call you back and help you answer your question.

"},"textLinks":[{"text":"Submit your complaint","url":"https://ebanking.ing.be/banking/mobile/create-complaint?EW=true"}]},{"componentType":"paragraph","richBody":{"value":"

You can make a complaint in your ING Banking App. Tap 'Need further assistance?' under the 'Services' tab. Choose 'Complaint?' and tap ''Another complaint'.

"}},{"componentType":"paragraph","richBody":{"value":""},"title":"b)\tCall us"},{"componentType":"sectionTitle","title":"Not entirely satisfied with our answer provided on your complaint ?"},{"componentType":"paragraph","richBody":{"value":"

Complaint Management
Marnixlaan/Avenue Marnix 24
B-1000 Brussels

Tel: +32 2 547 61 03
Fax: + 32 2 547 83 20

"},"title":"Contact us"},{"componentType":"sectionTitle","title":"Still not satisfied with the solution provided by ING?"},{"componentType":"paragraph","richBody":{"value":"

For bank matters: always mention the complaint number assigned by ING.

Financial Disputes Ombudsman

North Gate II, Koning Albert II-laan 8
1000 Brussels

Tel.: +32 2 545 77 70
Fax: +32 2 545 77 79

File your complaint and guarantee a more efficient handling by using the form available

on the Ombudsfin website: https://www.ombudsfin.be/en/introduce-a-complaint

E-mail (use only if you encounter problems with the form): ombudsman@ombudsfin.be

 

For insurance contracts: always quote the complaint number assigned by ING in all correspondence.

Insurance Ombudsman

Square de Meeûs 35
1000 Brussels

Tel.: +32 2 547 58 71
Fax: +32 2 547 59 75
E-mail:  info@ombudsman-insurance.be

"},"title":"Contact the Ombudsman of the sector in question"}]},"hasMacro":false,"id":"5e84e9f8-f344-4359-a9fa-38a691c9d803","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Services","url":"/en/individuals/services"}},"componentType":"editorialHeader","coreHeader":{"body":"Let us know what we can do to solve your problem and we will jump into action to find the most appropriate solution. \r\nWe really value the time that you take to share your concerns. \r\nIt allows us to detect our main areas for improvement to make the life of our clients easier.","title":"Disappointed? We want to see your smile again."},"date":"2025-03-31","readingTime":3},"publishDate":"2025-12-18T16:34:16.288+01:00"}}