{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"Read the article","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/2e568948bfe0c922/original/Overhead-view-of-bill-on-a-table-next-to-espresso-coffee-and-a-glass-of-water.jpg","transformBaseUrl":"https://assets.ing.com/transform/fbbec1d6-cef6-446a-a9ab-c31e9ac0646c/Overhead-view-of-bill-on-a-table-next-to-espresso-coffee-and-a-glass-of-water","type":"image","width":5616},"link":{"url":"/en/individuals/my-life/tough-times/decease-bills"},"title":"Death: Paying invoices"},{"body":"Read the article","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/30cfe8fece5ba83c/original/decease-release-assets-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/7f311bd8-10dd-45a8-b0e1-107cd88d895d/decease-release-assets-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/tough-times/decease-release-assets"},"title":"Death: Releasing funds after a death"},{"body":"What you need to do","cardSize":"small","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/2521f4655a6cecf1/original/decease-possession-assets-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/789cfd68-952f-436b-9e55-5e26a6b88833/decease-possession-assets-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/tough-times/decease-release-assets"},"title":"Death: Releasing funds after a death"},{"body":"Read the article","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/242f19b513c440bf/original/decease-inheritance-tax-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/e26b23c7-19fb-4994-a535-3e63bac81ca5/decease-inheritance-tax-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/tough-times/decease-inheritance-tax"},"title":"Death: Inheritance tax declaration"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"The death of a loved one unfortunately forces us to undertake a number of administrative processes.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Notifying ING of a death"},{"componentType":"paragraph","richBody":{"value":"<p>See in less than 2 minutes what you should arrange first.</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/ING_01382_SuccessionAnimation_script1_UKEN.mp4","videoPreviewURLs":["https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/480p/ING_01382_SuccessionAnimation_script1_UKEN.mp4","https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/1080p/ING_01382_SuccessionAnimation_script1_UKEN.mp4","https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/720p/ING_01382_SuccessionAnimation_script1_UKEN.mp4","https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/mp4/ING_01382_SuccessionAnimation_script1_UKEN.mp4"],"thumbnails":{"mini":"https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/thumbnail/mini-ING_01382_SuccessionAnimation_script1_UKEN","webimage":"https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/thumbnail/webimage-ING_01382_SuccessionAnimation_script1_UKEN","thul":"https://assets.ing.com/asset/e3be0d4f-7ac0-48c6-a39e-04650d2aa1be/thumbnail/thul-ING_01382_SuccessionAnimation_script1_UKEN"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Report the death"},{"componentType":"paragraph","richBody":{"value":"<p>Then you can easily report the death online:</p><ul><li>ING Banking app: Services &gt; Self-service &gt; Life events &gt; Loss &gt; Report a death</li><li>Home’Bank: Services and contact &gt; Self-service &gt; Life events &gt; Loss &gt; <a href=\"https://ebanking.ing.be/banking/daily-banking/declaration-of-death\">Report a death</a></li></ul><p>You can immediately upload the death certificate (PDF or JPEG).</p>"},"title":"Do you have access to the ING Banking app or Home’Bank?"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p>Report the death via the <a href=\"https://www.ing.be/en/individuals/my-life/tough-times/declare-deceased\">online form</a></p></li><li><p>Or make an appointment at an ING branch</p></li></ul>"},"title":"No access or not an ING customer?"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p>A death certificate issued by the municipality</p></li><li>Or a notarial document confirming the death</li></ul>"},"title":"What do you need?"},{"componentType":"sectionTitle","title":"What should you arrange first?"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Contact a funeral director:</li><li>Register the death with the municipality (this is often arranged for you).</li></ul><p>You will receive official documents that you need for further administration.</p>"}},{"componentType":"sectionTitle","title":"Contact a notary"},{"componentType":"paragraph","richBody":{"value":"<p>A notary helps you with the practical arrangements:</p><ul><li>checking whether a will exists</li><li>preparing a certificate or declaration of inheritance</li><li>determining who the heirs are</li><li>checking whether there are tax or social debts</li></ul><p>These documents can also be obtained:</p><ul><li>online via MyMinFin (free of charge)</li><li>by phone via +32 2 572 57 57 (FPS Finance contact centre)</li></ul><p>You may need these documents to release accounts and safes.</p>"}},{"componentType":"sectionTitle","title":"Who else should you inform?"},{"componentType":"paragraph","richBody":{"value":"<p>Depending on the situation:</p><ul><li>health insurance fund and insurers</li><li>employer or pension institution</li><li>utility providers (water, gas, electricity, telecom)</li><li>bpost (for mail forwarding)</li><li>other services and subscriptions</li></ul>"}},{"componentType":"sectionTitle","title":"Questions?"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Chat with Ida (in the app under &quot;Services&quot;)</li><li>Or consult our brochure</li></ul>"},"textLinks":[{"text":"Inheritance: all you need to know","url":"https://assets.ing.com/m/7f5f2a6636523440/BrochureNalatenschapEN.pdf"}]}]},"hasMacro":false,"id":"e8d83d81-1007-48ea-93e9-a01b2b003026","legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p></p>"}}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Tough times","url":"/en/individuals/my-life/tough-times"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"When a loved one passes away, there is a lot to deal with. It is not always clear where to start. We are here to guide you step by step.","title":"Death: First steps"},"date":"2026-05-11","readingTime":5},"publishDate":"2026-05-20T13:30:00.143+02:00"}}