{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"Read the article","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/1edecf2d45b5bc02/original/decease-notification-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/ef946327-a075-4e82-8200-304e18bccb2e/decease-notification-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/tough-times/decease-notification"},"title":"Death: First steps"},{"body":"Read the article","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/16b54d80a6e17f32/original/decease-formalities-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/e003ee33-37b0-4437-bc7f-10cc39ddf9e1/decease-formalities-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/tough-times/decease-formalities"},"title":"Death: ING is here to support you"},{"body":"Read the article","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/30cfe8fece5ba83c/original/decease-release-assets-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/7f311bd8-10dd-45a8-b0e1-107cd88d895d/decease-release-assets-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/tough-times/decease-release-assets"},"title":"Death: Releasing funds after a death"},{"body":"Read the article","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2026-05-20","image":{"extension":"jpg","original":"https://assets.ing.com/m/242f19b513c440bf/original/decease-inheritance-tax-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/e26b23c7-19fb-4994-a535-3e63bac81ca5/decease-inheritance-tax-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/tough-times/decease-inheritance-tax"},"title":"Death: Inheritance tax declaration"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Upon request from the notary or the heirs, ING can use the inheritance funds held at the bank to pay certain bills before the accounts are released.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Which invoices can still be paid?"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p>Certain expenses can still be paid by ING via the blocked accounts:</p></li><li>funeral expenses (excluding the gravestone)</li><li>final medical expenses (maximum from the past year)</li><li>costs of the last place of residence during the period from 3 months before up to 6 months after the death, such as:<ul><li>rent or care home costs</li><li>housing-related expenses, for example:<ul><li>mortgage repayments</li><li>water, gas, electricity, heating oil</li><li>fire insurance</li></ul></li></ul></li></ul>"}},{"componentType":"sectionTitle","title":"How do you request a payment?"},{"componentType":"paragraph","richBody":{"value":"<p>Follow the step-by-step process to submit an invoice via the app or Home’Bank.</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/ING_01382_SuccessionAnimation_script3_UKEN.mp4","videoPreviewURLs":["https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/1080p/ING_01382_SuccessionAnimation_script3_UKEN.mp4","https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/480p/ING_01382_SuccessionAnimation_script3_UKEN.mp4","https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/720p/ING_01382_SuccessionAnimation_script3_UKEN.mp4","https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/mp4/ING_01382_SuccessionAnimation_script3_UKEN.mp4"],"thumbnails":{"mini":"https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/thumbnail/mini-ING_01382_SuccessionAnimation_script3_UKEN","webimage":"https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/thumbnail/webimage-ING_01382_SuccessionAnimation_script3_UKEN","thul":"https://assets.ing.com/asset/4b3eb2bc-2c40-431d-aed7-7d69ee377642/thumbnail/thul-ING_01382_SuccessionAnimation_script3_UKEN"},"extension":["mp4"]}},{"componentType":"paragraph","richBody":{"value":"<p>Submit your request online:</p><ul><li><p>ING Banking app: Services &gt; Self-service &gt; Life events &gt; Death &gt; Pay bills</p></li><li><p>Home’Bank<strong>: </strong>Services &gt; Self-service &gt; Life events &gt; Death &gt; <a href=\"https://ebanking.ing.be/banking/daily-banking/payment-for-a-deceased?flow-step=details-of-notifier\">Pay bills</a></p></li></ul><p>You can attach the invoices directly (pdf or jpeg).</p><p>If the request is submitted by the legal partner, you can indicate whether the payment should be made<br />from personal or joint accounts.</p>"},"title":"Are you an ING customer with access to the app or Home’Bank?"},{"componentType":"paragraph","richBody":{"value":"<p>Send the (scanned) invoices to:</p><ul><li><a href=\"mailto:successions@ing.com\">successions@ing.com</a></li><li>ING Belgium Client Services – Estates</li><li>Marnixlaan 24, 1040 Brussels</li></ul><p>No accounts with ING?<br />Please contact the main bank of the deceased.</p>"},"title":"No access or not an ING customer?"},{"componentType":"sectionTitle","title":"Can you request an advance?"},{"componentType":"paragraph","richBody":{"value":"<p>Are you the spouse or legally cohabiting partner?</p><p>You can request an advance to cover daily expenses.</p><p>This advance is:</p><ul><li>up to half of the available funds</li><li>with a maximum of €5.000 (across all banks)</li></ul><p>If this limit is already reached with one bank, no additional advance can be requested elsewhere.</p>"}},{"componentType":"sectionTitle","title":"Questions?"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Chat with Ida (in the app under “Services”)</li><li>Or read our brochure</li></ul>"},"textLinks":[{"text":"Inheritance: all you need to know","url":"https://assets.ing.com/m/7f5f2a6636523440/BrochureNalatenschapEN.pdf"}]}]},"hasMacro":false,"id":"d609e535-aad3-4cef-a6c6-a47371e6fc32","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Tough times","url":"/en/individuals/my-life/tough-times"}},"componentType":"editorialHeader","coreHeader":{"body":"After a death, there are often still costs that need to be paid. Although the accounts are temporarily blocked, we are here to help you.","title":"Death: Paying invoices"},"date":"2026-05-19","readingTime":3},"publishDate":"2026-05-20T13:30:20.441+02:00"}}