{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"While the term bonus-malus is still widespread, it is no longer used at ING. We now speak of \"claim-free years\".","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-08-18","image":{"extension":"jpg","original":"https://assets.ing.com/m/25534a5c70973a60/original/Man-hugs-car-in-garage-showroom.jpg","transformBaseUrl":"https://assets.ing.com/transform/4d6fb0a6-f033-491b-b1a3-ac90db6c8708/Man-hugs-car-in-garage-showroom","type":"image","width":5130},"link":{"url":"/en/individuals/insurance/insure-my-car/bonus-malus"},"title":"What is the bonus-malus system?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/5ecc05f4d8ea2753/original/Family-takes-group-selfie-in-car-during-road-trip.jpg","transformBaseUrl":"https://assets.ing.com/transform/50672da5-7e85-4636-85e5-137f3a6bc522/Family-takes-group-selfie-in-car-during-road-trip","type":"image","width":4500},"intro":"Insurer : NN Non-life","link":{"url":"/en/individuals/insurance/insure-my-car/car-insurance"},"title":"Car Insurance"},{"body":"Drive with peace of mind thanks to the roadside assistance option available with your ING Car insurance. Insurer: NN Non-Life","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-08-11","image":{"extension":"jpg","original":"https://assets.ing.com/m/2e7ad5d8fb0453a2/original/jeep.jpg","transformBaseUrl":"https://assets.ing.com/transform/9b2f67b8-9777-40af-8f1f-b1fbcb46ffa0/jeep","type":"image","width":814},"link":{"url":"/en/individuals/insurance/insure-my-car/option-roadside-assistance-belgium-and-abroad"},"title":"Roadside assistance option in Belgium and abroad"},{"body":"Driver's insurance is not compulsory, but it ensures that you can count on compensation as a driver even when you yourself are at fault in an accident.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-07-17","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/ab80c8ffd391821/original/Dog-seated-in-car-driver-seat.jpg","transformBaseUrl":"https://assets.ing.com/transform/c4ec4a21-be1a-4d1b-94b0-a5767eeba2ee/Dog-seated-in-car-driver-seat","type":"image","width":4096},"link":{"url":"/en/individuals/insurance/insure-my-car/driver-insurance"},"title":"The driver insurance option: what’s it really for?"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"With the ING car insurance, count on fast accident assistance 24/7 via the ING Assist'Line. Find out what you need to do.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Involved in a covered car accident?"},{"componentType":"paragraph","richBody":{"value":"<p>Have you been involved in a car accident in which your car has sustained <strong>damage covered by your</strong><a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/car-insurance\"><strong> car insurance</strong></a>? Don’t worry, you can rely on prompt accident assistance 24 hours a day, 7 days a week, via Assist’Line.</p><p><strong>Discover the steps to follow in this video</strong><br />What in case of a car accident?</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/a05f50ae8142557/original/472_012-Autoschade-2-FR-V8-mp4.mp4","videoPreviewURLs":["https://assets.ing.com/m/a05f50ae8142557/1080p-472_012-Autoschade-2-FR-V8-mp4.mp4","https://assets.ing.com/m/a05f50ae8142557/480p-472_012-Autoschade-2-FR-V8-mp4.mp4","https://assets.ing.com/m/a05f50ae8142557/mp4-472_012-Autoschade-2-FR-V8-mp4.mp4","https://assets.ing.com/m/a05f50ae8142557/720p-472_012-Autoschade-2-FR-V8-mp4.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/a05f50ae8142557/mini-472_012-Autoschade-2-FR-V8-mp4.jpg","webimage":"https://assets.ing.com/m/a05f50ae8142557/webimage-472_012-Autoschade-2-FR-V8-mp4.jpg","thul":"https://assets.ing.com/m/a05f50ae8142557/thul-472_012-Autoschade-2-FR-V8-mp4.jpg"},"extension":["mp4"]}},{"componentType":"paragraph","richBody":{"value":"<p>The video (FR) tells you how ING and NN Insurance do everything they can to make your life easier in the event of a covered car accident, for example.</p>"}},{"componentType":"sectionTitle","title":"Steps to follow in case of damage"},{"componentType":"paragraph","richBody":{"value":"<p>You should declare this damage as soon as possible:​</p><ol><li>Open your <strong>ING Banking-app</strong> or log on to <strong>Home&apos;Bank</strong>​</li><li>Scroll down In the &apos;<strong>Insurances</strong>&apos; section, select the relevant insurance​</li><li>Select &apos;<strong>Make a claim</strong>&apos; at the top of the contract page ​</li></ol><p>Damaged window? Make an appointment with Carglass directly (if you have Mini-Omnium or Omnium, ING will cover the cost at no extra charge).  ​</p><p><strong>​For emergencies</strong>: Call the ING Assist&apos;Line on<a href=\"tel: +32 2 725 15 00\"> +32 2 725 15 00</a>, available 24/7.​</p>"}},{"componentType":"sectionTitle","title":"ING Car Insurance"},{"componentType":"paragraph","richBody":{"value":"<ul><li>ING Belgium is the broker and NN Non-Life Insurance is the insurer.</li><li>NN is responsible for the coverage and handling of your claims. ING is the broker between the insured party and NN for the sale of the insurance product.</li></ul>"}}]},"hasMacro":false,"id":"59333e70-40df-44e2-9e1e-803a8e9a555b","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Mobility","url":"/en/individuals/my-life/mobility"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"ING Car Insurance provided by NN Non-Life Insurance nv.","title":"Accident assistance with ING: what should you do?"},"date":"2025-12-23","readingTime":5},"publishDate":"2026-04-15T15:04:06.977+02:00"}}