{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/3ad15167e3061bee/original/A-woman-and-a-toddler-sitting-on-the-kitchen-floor-drumming.jpg","transformBaseUrl":"https://assets.ing.com/transform/14518c58-d363-4ea1-899d-afff211ed0a5/A-woman-and-a-toddler-sitting-on-the-kitchen-floor-drumming","type":"image","width":1920},"intro":"Insurer : NN Non-life","link":{"url":"/en/individuals/insurance/insure-my-home/home-insurance-owners"},"promoText":"20% discount on the 1st year","promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"Home Insurance for owners"},{"body":"Discover the video","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2020-09-25","image":{"extension":"jpg","original":"https://assets.ing.com/m/294b30c580f9dfdd/original/car-insurance-after-claim-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/bddd4272-f132-469f-af12-16b4940f5b97/car-insurance-after-claim-1920","type":"image","width":1920},"link":{"url":"/en/individuals/my-life/mobility/car-insurance-claim"},"title":"What should you do in case of a car accident?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/7dc4a60630fca249/original/Flatmates-in-the-kitchen-chatting-as-they-make-coffee.jpg","transformBaseUrl":"https://assets.ing.com/transform/0724435c-0893-4e31-a5a8-0d30e998b4b3/Flatmates-in-the-kitchen-chatting-as-they-make-coffee","type":"image","width":5700},"intro":"Insurer : NN Non-Life","link":{"url":"/en/individuals/insurance/insure-my-home/home-insurance-tenants"},"promoText":"15% discount on 1st year","promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"Home Insurance for tenants"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"What should you do in the event of water damage?","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Has your ING insured home been damaged?"},{"componentType":"paragraph","richBody":{"value":"<p>Has your home suffered damage due to fire, extreme weather, theft or vandalism, covered by your home insurance for <a href=\"https://www.ing.be/en/retail/insurance/home/home-insurance-for-owners\"><strong>owners</strong></a><strong> </strong>or <a href=\"https://www.ing.be/en/retail/insurances/home/home-insurance-for-tenants\"><strong>tenants</strong></a><strong> </strong>?</p><p><strong>Discover the steps to follow in the video</strong></p><p>What to do in case of damage to your home?</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/44384a1d8ba905c9/original/472_012-Waterschade-2-FR-V8-mp4.mp4","videoPreviewURLs":["https://assets.ing.com/m/44384a1d8ba905c9/1080p-472_012-Waterschade-2-FR-V8-mp4.mp4","https://assets.ing.com/m/44384a1d8ba905c9/480p-472_012-Waterschade-2-FR-V8-mp4.mp4","https://assets.ing.com/m/44384a1d8ba905c9/720p-472_012-Waterschade-2-FR-V8-mp4.mp4","https://assets.ing.com/m/44384a1d8ba905c9/mp4-472_012-Waterschade-2-FR-V8-mp4.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/44384a1d8ba905c9/mini-472_012-Waterschade-2-FR-V8-mp4.jpg","webimage":"https://assets.ing.com/m/44384a1d8ba905c9/webimage-472_012-Waterschade-2-FR-V8-mp4.jpg","thul":"https://assets.ing.com/m/44384a1d8ba905c9/thul-472_012-Waterschade-2-FR-V8-mp4.jpg"},"extension":["mp4"]}},{"componentType":"paragraph","richBody":{"value":"<p>The video (FR) tells you how ING and NN Insurance do everything they can to make your life easier in the event of covered water damage, for example.</p>"}},{"componentType":"sectionTitle","title":"Steps to follow in case of damage"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>You should declare this damage as soon as possible:</span></span></span></span></span></span></span></span></p><ol><li><span><span><span><span><span><span><span><span>Open your </span></span></span></span><span><span><span><span><strong>ING </strong></span></span></span></span><span><span><span><span><strong>Banking-app</strong></span></span></span></span> <span><span><span><span>or </span></span></span></span><span><span><span><span>log on </span></span></span></span><span><span><span><span>to </span></span></span></span><span><span><span><span><strong>Home&apos;Bank</strong></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span>Scroll down In the &apos;</span></span></span></span><span><span><span><span><strong>Insurances&apos; </strong></span></span></span></span><span><span><span><span>section, select the relevant insurance</span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span>Select &apos;</span></span></span></span><span><span><span><span><strong>Make </strong></span></span></span></span><span><span><span><span><strong><span>a claim</span></strong></span></span></span></span><span><span><span><span><strong>&apos;</strong></span></span></span></span><span><span><span><span> at the </span></span></span></span><span><span><span><span><span><span>top of the </span></span></span></span></span></span><span><span><span><span>contract </span></span></span></span><span><span><span><span><span><span>page</span></span></span></span></span></span> </span></span></span></span></li></ol><p><span><span><span><span><strong>For</strong></span></span></span></span><span><span><span><span><strong> emergencies</strong></span></span></span></span><span><span><span><span><strong>: </strong></span></span></span></span><span><span><span><span>C</span></span></span></span><span><span><span><span>all the ING </span></span></span></span><span><span><span><span>Assist&apos;Line,on</span></span></span></span> <a href=\"tel:+32 2 725 15 00\"><span><span><span><span>+32 2 725 15 00</span></span></span></span></a><span><span><span><span>, available 24/7.</span></span></span></span></p>"},"title":"We explain how to submit a claim depending on the type of damage:"},{"componentType":"sectionTitle","title":"ING Property Insurance"},{"componentType":"paragraph","richBody":{"value":"<ul><li>ING Belgium is the broker and NN Non-Life Insurance is the insurer.</li><li>NN is responsible for the coverage and handling of your claims. ING is the broker between the insured party and NN for the sale of the insurance product.</li></ul>"}}]},"hasMacro":false,"id":"5eaded9d-ddfc-49e7-b159-21fa77e42d13","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Housing","url":"/en/individuals/my-life/housing"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"ING Property Insurance insured by NN Non-Life Insurance nv.","title":"Damages to your home? Discover the steps to take"},"date":"2022-09-24","readingTime":5},"publishDate":"2026-04-15T15:07:48.718+02:00"}}