{"type":"document","data":{"id":"8a5878e8-59b3-4d4b-a542-ad498763f759","localeString":"en-GB","publishDate":"2025-12-12T09:54:00.807+01:00","contentType":"onecms:editorialPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Did you know that from now on it is possible to get investment advice without leaving your sofa?"},"mainHeaderZone":{"componentType":"editorialHeader","coreHeader":{"title":"Your investments from home","body":"Did you know that thanks to video banking technology, it is possible to get investment advice without leaving your sofa?"},"backLink":{"textLink":{"url":"/en/individuals/investing","text":"Investing"}},"date":"2024-11-13","readingTime":3},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Why use video banking to talk with your Advisor?"},{"componentType":"paragraph","richBody":{"value":"<ul><li>It is <strong>fast and easy</strong> – you can schedule a video banking meeting from your Home’bank in a few clicks. No need for any extra software, you can reach your Advisor from your browser!</li><li>It <strong>saves you time</strong> – you can do the video banking meeting whenever it suits you best.</li><li>Same level of <strong>quality</strong> – your Advisor will provide you with the same level of excellent quality as you have on your usual face-to-face meeting.</li><li>High level of <strong>security</strong> – we will always make sure that your sensitive data is protected. Our <a href=\"https://www.ing.be/video\">secure video banking platform</a> checks all the safety boxes.</li></ul>"}},{"componentType":"sectionTitle","title":"How to book a video banking meeting?"},{"componentType":"paragraph","richBody":{"value":"<ol><li>You can schedule your appointment via <a href=\"https://ebanking.ing.be/login/\">Home’bank </a>(Services &gt; Documents and services &gt; View your appointments).</li><li>You’ll then receive a confirmation email with the chosen date and timeslot. A reminder email will be sent to you 48 hours prior to the start of your video appointment.</li><li>The day of the appointment you can enter the session via <a href=\"https://ebanking.ing.be/login/\">Home’bank </a>(you are automatically identified and authenticated) or via the link present in the confirmation email (advisor will ask you some security questions to identify and authenticate you).</li></ol>"}},{"componentType":"sectionTitle","title":"What do you have to do to prepare?"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Make sure that your personal details are up to date: How can you do this?</li><li>Via the ING Banking app: click on your Profile &gt; Settings &gt; Personal details.</li><li>Via Home&apos;Bank: log in and then click on your Profile and select Personal details.</li><li>Make sure you have access to your Home’Bank (via your card + <a data-type=\"internal\" href=\"/en/individuals/daily-banking/online-banking\">card reader</a> or with your <a data-type=\"internal\" href=\"/en/individuals/daily-banking/all-about-itsme-for-home-bank\">Itsme app</a>) to be able to digitally confirm the required orders/transactions, if applicable.</li></ul>"}},{"componentType":"sectionTitle","title":"Want to manage more banking transactions remotely?"},{"componentType":"paragraph","richBody":{"value":"<p>You can also use our handy digital channels at any time for more remote services: explore our <a data-type=\"internal\" href=\"/en/individuals/daily-banking/ing-banking-app\">ING Banking app</a> and online banking via <a data-type=\"internal\" href=\"/en/individuals/daily-banking/pc-banking\">Home’Bank</a>. On top of that, support from our customer service team is available by telephone on +32 2 464 60 01 or directly via chat through the ING Banking app under ‘Services’. </p>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"ING Personal Banking","intro":"Personalised financial advice","image":{"transformBaseUrl":"https://assets.ing.com/transform/26c3ff77-ac43-4670-ad99-ffabc2f667fb/ing-personal-banking-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/67dd7d54b9d79f9f/original/ing-personal-banking-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/investing/discover-ing-personal-banking"}}]}]}}}