You can find more general info about ING Invest Up on this ing.be page.
"}},{"title":"What is ING Invest Up for and for whom? Who can open the product?","richBody":{"value":"ING Invest Up is designed to invest small amounts without effort, it is suitable if you wish to invest in a low-threshold way. You must be at least 18 years old and a private citizen. You must also be legally competent and able to sign alone as a (joint) holder on the selected current account in the holder's name. You can invest with change from an individual current account or a joint current account: the structure of your chosen account is copied when the investment account is opened.
"}},{"title":"Where can you see what fund* you are investing in?","richBody":{"value":"With ING Invest Up, you invest in an investment fund*. Full details about this fund and the linked risks can be found when you open the product and in the pre-contractual information. You can also find this information in the overview of ING Invest Up in Home'Bank** or the ING Banking app.
"}},{"title":"What are the costs?","richBody":{"value":"The service to round up your change is free. During the opening of ING Invest Up, an investment account will be opened. The opening and closing is free of charge. Fees apply to investments executed through ING Invest Up. All charges are explained during product opening and in the pre-contractual information of the specific investment fund*. In the overview of your portfolio in Home'Bank** or the ING Banking app, you can also find information about fees.
"}},{"title":"Is my change invested in the fund immediately?","richBody":{"value":"Your change rounded is automatically placed on the cash part of the investment account until a minimum amount of €10 is reached. At that time, an investment order is automatically created and the amount is invested in the fund*.
"}},{"title":"What is the difference between the cash part and the portfolio part of my investment account?","richBody":{"value":"Your investment account has two parts: a portfolio part and a cash/money part.
No this is not possible, an order is automatically executed as soon as a minimum of €10 is collected on the cash part. You can always pause or deactivate your ING Invest up if you wish. Please see the questions "Can you (temporarily) stop your investment?" and "How can you completely deactivate your ING Invest Up investment account?".
"}},{"title":"To which transactions does the rounding apply?","richBody":{"value":"Only outgoing payment transactions in euro on the holder's current account for private use, resulting from a transfer or debit card payment made, are rounded. The exact amount of the deposit to the cash part of your investment account depends on the investment multiplier (*1 or *3) chosen.
An example
Transaction with current account | Rounding to next Euro | Multiplier | Amount to be invested |
€ 2,40 | € 0,60 | x1 | € 0,60 |
€ 2,40 | € 0,60 | x3 | €1.80 ( = €0.60 x 3) |
Once the minimum of €10 is reached, the change is effectively invested.
"}},{"title":"Can my current account go below zero due to the activation of ING Invest Up?","richBody":{"value":"No, we do not round up if your current account has a negative balance or if rounding up would bring your current account balance below zero. We take into account the total balance and any possible reservations.
"}},{"title":"Can you open ING Invest Up to invest on someone else's account (e.g. my child)?","richBody":{"value":"No, this is not possible.
"}},{"title":"When is the deposit to the cash part of the investment account made?","richBody":{"value":"The sum of the rounded differences, calculated at the end of the day (at 7 p.m.), is automatically deposited the next day to the money part of your investment account and from there invested in the fund* once the minimum threshold of €10 is reached.
"}},{"title":"How can you track the performance of your ING Invest Up account?","richBody":{"value":"You can track your returns via the ING Banking app or via Home'Bank**. Select your investment account in the overview. There you can see the returns in the dashboard. In the returns shown, we take into account fees, deposits and withdrawals. By clicking on your fund*, you can also consult the return since purchase. Check out our handy video here.
"}},{"title":"Where can you find the current value of your ING Invest Up investment account?","richBody":{"value":"You can see the total value of your ING Invest Up investment account in the overview of the ING Banking app or Home'Bank**.
"}},{"title":"Where can you find the account statements for your ING Invest Up account?","richBody":{"value":"You can find your account statements only in Home'Bank. Select your ING Invest Up investment account in the overview. Then click on "Documents" at the top left.
"}},{"title":"Where do you find information about your orders?","richBody":{"value":"You can find this in the ING Banking app and in Home'Bank**:
ING Banking app: select your Invest Up investment account in the overview. Next, you will see "Your orders" at the top. Click "View All" for more info on pending, recurring and executed orders.
Home'Bank: select your ING Invest Up investment account in the overview. Then, at the bottom of the dashboard, you can click on "orders" (in the "general" block). In addition, you can also find information around the time of an order (from when the order is placed until a few days after it is fully processed) at the top of the dashboard (in the 'your order' block).
"}}]},{"componentType":"sectionTitle","title":"Managing your ING Invest Up investment account"},{"componentType":"accordion","accordionList":[{"title":"Can you invest more on top of your change?","richBody":{"value":"Yes you can! There are several options:
"}},{"title":"How do you change the chosen investment multiplier?","richBody":{"value":"
You can easily change your chosen investment multiplier in your ING Invest Up dashboard in the ING Banking app or Home'Bank**. Here you can select whether an investment multiplier *1 or an investment multiplier *3 is applied to the rounded amounts. This can be changed at any time.
"}},{"title":"Can you restart investing after a break? How?","richBody":{"value":"There are two possibilities:
No, it is not possible to change the underlying fund*.
"}}]},{"componentType":"sectionTitle","title":"Stopping your ING Invest Up investment account or withdrawing your money"},{"componentType":"accordion","accordionList":[{"title":"Can you stop your investment (temporarily)?","richBody":{"value":"You can pause investing with change at any time by adjusting the status. You do this by changing the status of your product from active to inactive in your ING Banking app or Home'Bank** from your ING Invest Up dashboard.
"}},{"title":"How can you withdraw money from your ING Invest Up investment account and sell purchased units of your fund?","richBody":{"value":"You can easily sell your units of your fund* via the ING Banking app or Home'Bank** via the' Sell' button. Once the order has been executed, the value is deposited in the cash part of the ING Invest Up investment account, after which you can transfer it yourself to your linked ING Current Account.
"}},{"title":"How can you completely deactivate your ING Invest Up investment account?","richBody":{"value":"Before you can deactivate your ING Invest Up investment account, it must be completely empty.
Portfolio-part: first sell your entire portfolio, which are all the units of the fund you have invested in (see question "How can you withdraw money from your ING Invest Up investment account and sell purchased units of your fund*?"). Then the value is deposited into the cash part of the ING Invest Up investment account.
Money part: You can easily transfer the funds on the money part of your investment account yourself to your linked ING Current Account in your ING Banking app or Home'Bank** via the button' Transfer money'.
When your entire investment account (cash part and portfolio part) is empty, you can then close your ING Invest Up through Home'Bank in following steps:
Both are solutions to automatically round up your change. With ING Save Up, these are deposited in the chosen savings account while with ING Invest Up they are placed in a specifically opened investment account. Amounts within ING Invest Up are automatically invested when the minimum of €10 is reached. So with ING Save Up you encourage saving, while with ING Invest Up you encourage investing.
"}},{"title":"Can you activate both ING Save Up and ING Invest Up from the same account?","richBody":{"value":"No, this is not possible. Amounts can only be rounded up once either to a savings account with ING Save Up or to an investment account with ING Invest Up. It is, however, possible to save/invest your change through different accounts.
"}}]},{"componentType":"sectionTitle","title":"Other questions"},{"componentType":"accordion","accordionList":[{"title":"How long does it take to process an order?","richBody":{"value":"After placing an order, the expected execution date is displayed on the investment account summary screen under 'Your Order'. There you can track the progress of the order
"}},{"title":"Can you transfer positions to or from the Invest Up investment account?","richBody":{"value":"No. It is not possible to transfer your positions to another investment account, neither within ING nor outside ING.
"}},{"title":"Can you change the name of your ING Invest Up account and how?","richBody":{"value":"In the ING Banking app and in Home'Bank** you will find the name of your investment account (in bold letters). You can change this name, for example, according to a particular investment goal.
How?
Via Home'Bank: select your ING Invest Up investment account in the overview. Then click on the pen in the upper right corner under "Transactions and management," then click on "Settings.
"}}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"
* Funds means an "undertaking for collective investment" (= UCI). UCI is a general term which refers to institutions that obtain their financial resources from the public and whose business consists in managing a portfolio of financial instruments. The term "funds" therefore includes both ICVC (variable capital) and ICFC (fixed capital) investment companies and mutual funds as well as their sub-funds.
** Home'Bank, Business'Bank and the ING Banking app are available to all Home'Bank, Business'Bank or ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the Home'Bank, Business'Bank, (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on www.ing.be, at your ING branch and by telephone on +32 2 464 60 04.
"}}]}}}