1. Call l’ING Assist'Line: + 32 2 725 15 00, select option 1 “Travel Assistance”.
2. Axa Assistance will send you an email with a personal link for the appointment with the doctor.
3. You connect with the doctor (from the Axa platform) at the scheduled time and the consultation takes place virtually, remotely.
ING Travel insurance is an annual or temporary non-life travel insurance policy developed by Inter Partner Assistance S.A. and governed by Belgian law for you and your family. You are insured both in Belgium and abroad (except in war zones).
| Annual | Temporary (max. 28 jours) |
| Insured persons | You + family | You, your family and friends |
| Territory covered | The entire world | Europe OR the entire world |
| Medical expenses cover | Max €500.000 | Max €500.000 |
Remote consultation (online doctor) | checked | checked |
| Repatriation of injured persons and their family/reimbursement of hotel costs if your stay needs to be extended. | checked | checked |
Winter sports ( skiing assistance) | checked | checked |
| Assistance in the event of lost/stolen/delayed luggage, travel documents and transport tickets | checked | checked |
| Home assistance (loss of key or an accident) | checked | checked |
Cancellation insurance | Option | Option |
Car assistance | Option | Option |
| Luggage Plus insurance | Option | Option |
Guaranteed cover for the insured person of expenses incurred due to cancellation of the trip or for the part of the trip not completed. Repatriation of travellers if the trip is interrupted is also covered. This insurance also includes the cancellation or interruption of a trip due to mandatory quarantine following the outbreak of a disease officially acknowledged by the government as being a pandemic.
You've finally arrived at your destination... but without your luggage! If there's one thing you can do without on holiday, it's dealing with this rather common kind of mishap. Taking out ING travel insurance means insuring your luggage and bringing you peace of mind, so you can make the most of every minute. This option costs an additional €1.25/month as part of the annual insurance for a single person. Benefit from compensation of up to €2,000 per insured person.
"}},{"componentType":"sectionTitle","title":"N.B. before applying"},{"componentType":"paragraph","richBody":{"value":""},"title":"Before taking out a policy, please read the following documents for a full description of cover and options, exclusions and restrictions."},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"Insurance product information document (PDF)","url":"https://assets.ing.com/m/77d698412c14ef34/original/Insurance-Product-Information-Document_EN.pdf"},{"text":"General Terms and Conditions (PDF)","url":"https://assets.ing.com/m/714048ec085da1ef/original/generalconditions_lionassistance_yearly_EN.pdf"}],"title":"For ING Annual Travel insurance"},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"Insurance product information document (PDF)","url":"https://assets.ing.com/m/7b664334af94a3f8/original/ING-Lion-Assistance-Temporary-Insurance-product-information-EN.pdf"},{"text":"General Terms and Conditions (PDF)","url":"https://assets.ing.com/m/34afa2c8d5bbe244/original/generalconditions_lionassistance_temporary_EN.pdf"}],"title":"For ING Temporary Travel insurance"},{"componentType":"sectionTitle","title":"Complaints"},{"componentType":"paragraph","richBody":{"value":"
Our Complaints Department and Ombudsman are there to help you.
"},"title":"Not entirely satisfied with the distribution of this product?"},{"componentType":"paragraph","richBody":{"value":"Contact the Insurance Ombudsman:
Contact email: info@ombudsman-insurance.be
Contact online: www.ombudsman-insurance.be (FR)
You can read the general information about the insurance policies and the description of the conflict of interest policy, including the benefits, of ING Belgium SA/NV and of the insurer, via www.ing. be > Charges and regulations > Information and regulations > Insurance.
"},"title":"About insurance and conflicts of interest"},{"componentType":"sectionTitle","title":"Apply for your travel insurance in 3 steps"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"Calculate the premium in a few steps.","title":"Calculate"},{"body":"Choose your cover and complete your application in 5 minutes.","title":"Apply"},{"body":"Your policies will be sent to you by email and you’ll be covered from midnight the following day from the date you choose.","title":"Confirm"}]}},{"componentType":"cta","textLink":{"text":"Calculate my premium","url":"/en/individuals/insurance/travel-simulator"}},{"componentType":"sectionTitle","title":"Any questions"},{"accordionList":[{"richBody":{"value":"This is a remote general consultation with a healthcare professional.
You connect online with a Belgian doctor remotely using the personal, secure link sent to you by email. The device you use for the appointment will need to be equipped with a webcam, and you will need to have Internet access. The doctor will listen to you as if you were at a regular appointment. He will give you a medical diagnosis and possibly a prescription.
Depending on the doctor’s diagnosis, he/she may decide to give you an electronic medical prescription.
"},"title":"Is it possible to receive a medical prescription after an online consultation?"},{"richBody":{"value":"1. Call Assist'Line: + 32 2 725 15 00, select Travel Assistance.
2. Axa Assistance will send you an email with a personal link for the appointment with the doctor.
3. You connect with the doctor (from the Axa platform) at the scheduled time and the consultation takes place virtually, remotely.
"},"title":"Can I do the remote consultation using a smartphone?"},{"richBody":{"value":"A remote consultation is the equivalent of a video consultation, enabling you to see a GP without having to go to a doctor's surgery. It's also a way of reducing the risk of being contaminated in a waiting room.
"},"title":"What is the purpose of a remote consultation?"},{"richBody":{"value":"- For medical follow-up after the remote consultation. The services offered by the doctor are intended to provide an initial medical opinion remotely. This first opinion comes in addition to conventional medical acts.
- As an alternative to clinical consultations in the case of ongoing treatment (for example, if there is a need for cardiological follow-up or in the case of a chronic illness).
- In emergency situations (contact emergency services directly).
- If you need to be put in touch with a specialist.
"},"title":"When are remote consultations not used for?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"09bf0ac1-6e55-4b19-b7d9-823f839ba16e","legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal Information"},{"componentType":"paragraph","richBody":{"value":"ING Lion Assistance Travel Insurance is an insurance policy offered subject to approval by:
"}},{"componentType":"paragraph","richBody":{"value":"Insurance intermediary: ING Belgium NV/SA – Bank – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact us via ing.be/contact-us – Insurance broker, registered with the FSMA under the number 0403.200.393.
"}},{"componentType":"paragraph","richBody":{"value":"Insurer: Inter Partner Assistance SA/nv, an insurance company approved under the code number 0487. Registered office: Boulevard du Régent 7, 1000 Brussels - Belgium - www.ip-assistance.be - Belgium RPM/RPR - VAT BE 0415.591.055. Phone +32 2 550 04 00 – BIC: BBRUBEBB – IBAN: BE66 3630 8057 8243.
"}}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Insurance","url":"/en/individuals/insurance"}},"componentType":"productHeader","coreHeader":{"body":"Travel with peace of mind. With ING Travel Insurance, you can access a Belgian doctor online, 24 hours a day, seven days a week.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/7def122a045ed7e2/original/A-female-nurse-sits-behind-her-desk-holding-a-phone-phone-having-a-video-call-with-a-remote-patient.jpg","transformBaseUrl":"https://assets.ing.com/transform/75622d5c-64f0-456b-b043-d79bfa986532/A-female-nurse-sits-behind-her-desk-holding-a-phone-phone-having-a-video-call-with-a-remote-patient","type":"image","width":5700},"subtitle":"ING Travel Insurance | Insurer: Inter Partner Assistance S.A.","title":"Remote medical consultation"},"cta":{"componentType":"cta","textLink":{"text":"Log in to calculate the price of your travel insurance","url":"https://ebanking.ing.be/banking/insurance/travel?EW=true"}},"secondaryCta":{"textLink":{"text":"Not a customer yet? Calculate your price","url":"/en/individuals/insurance/travel-simulator"}}},"publishDate":"2025-12-16T16:05:03.414+01:00"}}