{"type":"document","data":{"id":"209d1330-7abe-491a-b79a-c336f23d3f5f","localeString":"en-GB","publishDate":"2025-05-07T13:49:17.431+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"If you have suffered from a car accident or breakdown, a storm, vandalism, a serious illness abroad... find out how to file a Statement of Claim here!"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/225e3054-51d7-4013-8450-0797f9bfb007/how-do-you-file-a-statement-of-claim-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/283e551e1a232377/original/how-do-you-file-a-statement-of-claim-1920.jpg","extension":"jpg"},"title":"File a claim"},"backLink":{"textLink":{"url":"/en/individuals/insurance","text":"Insurance"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p><strong>For emergencies</strong>: Call the ING Assist&apos;Line,on <a href=\"tel:+32 2 725 15 00\">+32 2 725 15 00</a>, available 24/7.​</p><p>​For all other situations:</p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"For car, fire or family insurances","richBody":{"value":"<ul><li>Open your ING Banking-app or log on to Home&apos;Bank</li><li>Scroll down In the &apos;Insurances&apos; section, select the relevant insurance​</li><li>Select &apos;Make a claim&apos; at the top of the contract page ​</li></ul><p>Damaged window? Make an appointment with Carglass directly (if you have Mini-Omnium or Omnium, ING will cover the cost at no extra charge).  ​</p><p>​You will receive a confirmation of receipt with the name of your claims handler and the file number. The further processing of your file takes place directly via the claims officer, who is your main contact person.</p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"For moto & moped or bike insurances","richBody":{"value":"<p>Go to <a href=\"http://myclaim.be\">myclaim.be</a> and file your claim online. </p>"}},{"componentType":"paragraph","title":"For your ING Travel Insurance or ING Lion Assistance, ING Assistance, ING Global Assistance and ING Lion Travel Stop","richBody":{"value":"<p>Has your trip been cancelled or interrupted?</p><ul><li>Complete the statement of <a href=\"https://assets.ing.com/m/98a9134f9e82bb68/SchadeaangifteReisannulatie_en.pdf\">claim form</a> and send it with the requested documents to the address mentioned on the form</li></ul><p>Have you experienced a car breakdown or accident and you need an assistance? Are you ill or injured abroad?</p><ul><li>Call the ING Assist&apos;Line on <a href=\"tel:+32 2 725 15 00\">+32 2 725 15 00</a>. Our staff is available 24/7</li></ul><p> </p>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Home Insurance for owners","intro":"Insurer : NN Non-life","image":{"transformBaseUrl":"https://assets.ing.com/transform/14518c58-d363-4ea1-899d-afff211ed0a5/A-woman-and-a-toddler-sitting-on-the-kitchen-floor-drumming","type":"image","width":1920,"original":"https://assets.ing.com/m/3ad15167e3061bee/original/A-woman-and-a-toddler-sitting-on-the-kitchen-floor-drumming.jpg","extension":"jpg"},"link":{"url":"/en/individuals/insurance/insure-my-home/home-insurance-owners"},"promoText":"20% discount on the 1st year","promotionalLabel":{"labelType":"commercial","body":"Offer"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Car Insurance","intro":"Insurer : NN Non-life","image":{"transformBaseUrl":"https://assets.ing.com/transform/50672da5-7e85-4636-85e5-137f3a6bc522/Family-takes-group-selfie-in-car-during-road-trip","type":"image","width":4500,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/5ecc05f4d8ea2753/original/Family-takes-group-selfie-in-car-during-road-trip.jpg","extension":"jpg"},"link":{"url":"/en/individuals/insurance/insure-my-car/car-insurance"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Yearly Travel Insurance","intro":"ING Yearly Travel Insurance, insured by Inter Partner Assistance NV.","image":{"transformBaseUrl":"https://assets.ing.com/transform/5033530a-0c29-4b07-84a4-dba331f49c8b/go-abroad-risks-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/847b64335c2eeb/original/go-abroad-risks-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/insurance/travel-insurance"}}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>ING Belgium SA/NV, insurance broker registered with the FSMA under number 12381A.</p>"}}]}}}