{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting"},{"cards":[{"body":"The third-party liability cover is compulsory when taking out any car insurance and is a conditio sine qua non for driving safely. But what exactly does it cover? Follow our guide!","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-08-04","image":{"extension":"jpg","original":"https://assets.ing.com/m/1d7e3aa092aebc9/original/Carinsurance_Woman.jpg","transformBaseUrl":"https://assets.ing.com/transform/e9b061a0-a12e-448b-9bfc-889c9cc99408/Carinsurance_Woman","type":"image","width":814},"link":{"url":"/en/individuals/insurance/insure-my-car/third-party-liability-car-insurance"},"title":"What is third-party liability (RC) car insurance?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/283e551e1a232377/original/how-do-you-file-a-statement-of-claim-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/225e3054-51d7-4013-8450-0797f9bfb007/how-do-you-file-a-statement-of-claim-1920","type":"image","width":1920},"intro":"Suffered from any type of damage? We’re here to help.","link":{"url":"/en/individuals/insurance/notify-claim"},"title":"Make a claim"},{"body":"While the term bonus-malus is still widespread, it is no longer used at ING. We now speak of \"claim-free years\".","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-08-18","image":{"extension":"jpg","original":"https://assets.ing.com/m/25534a5c70973a60/original/Man-hugs-car-in-garage-showroom.jpg","transformBaseUrl":"https://assets.ing.com/transform/4d6fb0a6-f033-491b-b1a3-ac90db6c8708/Man-hugs-car-in-garage-showroom","type":"image","width":5130},"link":{"url":"/en/individuals/insurance/insure-my-car/bonus-malus"},"title":"What is the bonus-malus system?"},{"body":"The price of your car insurance depends on several characteristics. Which ones exactly and when you have to pay more or less, you can discover here.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-08-18","image":{"extension":"jpg","original":"https://assets.ing.com/m/ad3e6f2adbb8dc4/original/Close-up-rear-view-of-hands-on-car-head-rest.jpg","transformBaseUrl":"https://assets.ing.com/transform/2110ed7d-347a-4bbc-ab02-969ce8f24598/Close-up-rear-view-of-hands-on-car-head-rest","type":"image","width":5616},"link":{"url":"/fr/particuliers/assurer/assurer-ma-voiture/payer-son-assurance-auto-moins-cher"},"title":"Our tips to find cheap car insurance"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Add a roadside assistance option to your car insurance and drive with peace of mind in Belgium and abroad.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Why roadside assistance?"},{"componentType":"productFeatures","highlighted":false,"image":{"extension":"svg","original":"https://assets.ing.com/m/22206b4ae81a31b4/original/Woman-sitting-on-car-key-scene.svg","transformBaseUrl":"https://assets.ing.com/transform/4a4a8ec8-0de6-45f2-abc7-9fef329c7a84/Woman-sitting-on-car-key-scene","type":"image","width":0},"items":[{"body":"Car breakdown or accident? We'll provide you with a replacement vehicle.","title":"Replacement vehicle"},{"body":"We’ll send you a professional roadside assistance professional, both abroad and in Belgium.","title":"Roadside assistance everywhere in Europe"},{"body":"Our staff are ready to help you out of a jam day and night.","title":"24-hour assistance"}]},{"componentType":"cta","textLink":{"text":"Calculate my premium","url":"https://ebanking.ing.be/banking/mobile/insurance/car?EW=true"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"}},{"componentType":"sectionTitle","title":"Compare coverages"},{"componentType":"paragraph","richBody":{"value":"<table><tbody><tr><td><p><strong> </strong></p></td><td><p><a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/third-party-liability-car-insurance\"><strong>Civil liability</strong></a></p></td><td><p><strong>CL +<a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/mini-comprehensive-car-insurance\"> Mini-comprehensive</a></strong></p></td><td><p><strong>CL + <a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/comprehensive-car-insurance\">Fully comprehensive</a></strong></p></td></tr><tr><td style=\"vertical-align:top\"><p>Compulsary third-party insurance</p></td><td style=\"vertical-align:top\"><p>Yes</p></td><td style=\"vertical-align:top\"><p>No</p></td><td style=\"vertical-align:top\"><p>No</p></td></tr><tr><td style=\"vertical-align:top\"><p>Damage to third parties</p></td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td></tr><tr><td style=\"vertical-align:top\"><p>Service in the event of damage caused by an accident in Belgium</p></td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td></tr><tr><td style=\"vertical-align:top\"><p>BOB coverage if the driver is under the influence of alcohol</p></td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td></tr><tr><td style=\"vertical-align:top\"><p>Glass breakage</p></td><td style=\"vertical-align:top\"> </td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td></tr><tr><td style=\"vertical-align:top\"><p>Fire, damage by nature or animals</p></td><td style=\"vertical-align:top\"> </td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td></tr><tr><td style=\"vertical-align:top\"><p>Burglary, car theft</p></td><td style=\"vertical-align:top\"> </td><td style=\"vertical-align:top\"><p>✓</p></td><td style=\"vertical-align:top\"><p>✓</p></td></tr><tr><td style=\"vertical-align:top\"><p>Material damage to your own car and vandalism</p></td><td style=\"vertical-align:top\"> </td><td style=\"vertical-align:top\"> </td><td style=\"vertical-align:top\"><p>✓</p></td></tr></tbody></table>"}},{"componentType":"paragraph","richBody":{"value":"<ul><li><p>​Not for professional use​</p></li><li>In order to benefit from the agreed cover, you must correctly state who the usual driver of the vehicle is​</li><li>Medical costs are only covered if you have <a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/driver-insurance\">driver insurance</a>​</li><li>Damage to your own car caused by you is only covered by <a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/comprehensive-car-insurance\">comprehensive insurance</a> .​</li></ul><p> </p><p>​A full description of this insurance can be found in the general terms and conditions (PDF) and the information document on the insurance product (PDF). Please read these documents before you subscribe.</p>"},"textLinks":[{"text":"General terms and conditions (PDF)","url":"https://assets.ing.com/m/7426787e428d8d8d/original/ING-car-insurance-EN.pdf"},{"text":"Information document on the insurance product (PDF)","url":"https://assets.ing.com/m/27fcfa27a3cc41b6/original/ING-car-insurance-product-information-document-EN.pdf"}],"title":"​Exclusions and limitations of this insurance policy"},{"componentType":"sectionTitle","title":"Useful information"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Online via<a href=\"https://ebanking.ing.be/banking/mobile/insurance/car?EW=true\"> Home&apos;Bank</a> or our <a href=\"https://ebanking.ing.be/banking/mobile/insurance/car?EW=true\">App</a></li><li>At an <a href=\"https://www.ebanking.ing.be/banking/appointments/contact-me\">ING branch</a></li></ul><p><strong>Rate</strong></p><p>You’ll benefit from a tailor-made rate. Find out more about the <a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/car-insurance-price\">segmentation policy</a>.</p><p><strong>Term</strong></p><p>The term of your contract will be one year. The policy is automatically extended for a further period of one year on each annual due date, unless you cancel the insurance no later than three months before the expiry date.</p><p><strong>Do you have any comments or complaints?</strong></p><p><strong>Not entirely satisfied with the distribution of this product?</strong></p><p>Contact ING online via <a data-type=\"internal\" href=\"/en/individuals/services/complaint-handling\">ing.be/complaints</a></p><p>Call ING on <a href=\"tel:+32 2 464 60 04\">+32 2 464 60 04</a></p><p><strong>Not entirely satisfied with your ING Car Insurance?​</strong></p><p>Contact NN online: <a href=\"mailto:car@nn.be\">mobility@nn.be</a>;​</p><p>Call NN: <a href=\"tel:+32 2 407 70 00\">+32 2 407 70 00</a>;​</p><p>You can also send your complaint by post to NN Complaint Management, NN Non-life, PB 80100, 1070 Brussels.</p><p><strong>Not satisfied with our response to your complaint about the distribution of this product?</strong></p><p>You can also contact the Insurance Ombudsman, Square de Meeûs/de Meeûssquare 35, 1000 Brussels, Belgium - Tel.: + 32 2 547 58 71 - Fax: + 32 2 547 59 75 - <a href=\"mailto:info@ombudsman-insurance.be\">info@ombudsman-insurance.be</a> - <a href=\"https://www.ombudsman-insurance.be/fr\">www.ombudsman-insurance.be</a></p><p><strong>About insurance and conflicts of interest:</strong> you can read the <a href=\"https://assets.ing.com/m/58ca999aee1d0105/GeneralInformationInsuranceEN.pdf\">general information about the insurance policies (PDF)</a> and the description of the conflict of interest policy, including the benefits, of <a href=\"https://assets.ing.com/m/0cffaeb0dde5b9e4/BelangenconflictINGBelgieEN.pdf\">ING Belgium SA/NV</a> and of the <a href=\"https://assets.ing.com/m/0c64135c0f45adec/BelangenconflictISSEN.pdf\">insurer</a>. This information can always be consulted at <a data-type=\"internal\" href=\"/en/individuals\">www.ing.be</a> &gt; Charges and regulations &gt; Information and regulations &gt; Insurance.</p>"},"title":"How do you apply for ING Car Insurance?"},{"componentType":"sectionTitle","title":"How do you get started?"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"Calculate the premium in a few steps.","title":"Simulate"},{"body":"Pleased? Fill in your demand within 5 minutes.","title":"Apply"},{"body":"You can expect an answer within 2 working days maximum.","title":"Receive"}]}},{"componentType":"cta","textLink":{"text":"Calculate your rate","url":"https://ebanking.ing.be/banking/mobile/insurance/car?EW=true"}},{"componentType":"sectionTitle","title":"Any questions? We're happy to answer them!"},{"accordionList":[{"richBody":{"value":"<p>Roadside assistance is an optional cover, additional to ING <a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/car-insurance\">Car Insurance</a>. This roadside assistance helps drivers immediately in case of a problem on the road, regardless of the type of claim. Breakdown assistance takes care of material and logistical problems. It also arranges things like roadside assistance, towing and the loan of a replacement car.</p>"},"title":"What is roadside assistance?"},{"richBody":{"value":"<p><span><span><span><span><span><span><span><span><span>Roadside assistance covers a wide range of claims related to car breakdown. Please refer to our <a href=\"https://assets.ing.com/m/7426787e428d8d8d/original/ING-car-insurance-EN.pdf\">terms and conditions</a> for a full overview. </span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>Here are the most common examples covered by our breakdown assistance: </span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>- Your car is immobilised due to a mechanical breakdown: we will send a mechanic to your location and arrange any towing of the car to the garage. </span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>- We also tow your car or send a mechanic on site in the following cases: fuel breakdown, use of the wrong type of fuel, flat tyre, keys left in the locked vehicle, loss or theft of the keys of the insured vehicle.</span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>- If your car needs to be towed, we will take you home.</span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>- We provide a replacement car for the duration of the repair (or a maximum of 30 days). </span></span></span></span></span></span></span></span></span></p><p> </p><p><strong><span><span><span><span><span><span><span><span><span>DID YOU KNOW? </span></span></span></span></span></span></span></span></span></strong></p><p><span><span><span><span><span><span><span><span><span>If your car immobilised due to an accident in Belgium, then we’ll tow it to the garage of your choice - or abroad, to the nearest garage. This is included in your <a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/third-party-liability-car-insurance\">R.C. car insurance</a> and the service is free!</span></span></span></span></span></span></span></span></span></p>"},"title":"What does roadside assistance cover?"},{"richBody":{"value":"<p><span><span><span><span><span><span><span><span><span>Need help in the event of a car breakdown or accident?  </span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>Call ING Assist&apos;Line immediately on + 32 2 725 15 00.  </span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>Our staff are at your service 7 days a week, 24 hours a day.</span></span></span></span></span></span></span></span></span></p>"},"title":"Who do I call in case of car breakdown?"},{"richBody":{"value":"<p><span><span><span><span><span><strong><span><span><span><span>Free breakdown assistance </span></span></span></span></strong><span><span><span><span>is included in the <a data-type=\"internal\" href=\"/en/individuals/insurance/insure-my-car/third-party-liability-car-insurance\">Civil Liability insurance</a> and applies after an <strong>accident in Belgium. </strong></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span>However, if you opt for the optional and payable<strong> roadside assistance cover, </strong>you are also covered in the event of<strong> accidents abroad and car breakdown.</strong></span></span></span></span></span></span></span></span></span></p>"},"title":"What is the difference between the free breakdown assistance included in the Civil Liability insurance and the optional paid Roadside assistance?"},{"richBody":{"value":"<p>Managing your insurance policy is very easy with ING. Choose the policy that suits you best:​</p><ul><li><p>Open your ING Banking app or log on to Home’Bank and select your insurance in the <a href=\"http://ebanking.ing.be/banking/overview\">Overview</a>. Then go to &apos;Change your contract&apos; at the top of the contract page.​</p></li><li><p>Call the ING Assist’Line on <a href=\"tel:+32 2 725 15 00\">+32 2 725 15 00</a>, available 24/7 (note that this is the slowest method to change your contract).</p></li></ul>"},"title":"How can I adapt my car insurance?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Discover also the other optional coverages"},{"cards":[{"body":"Comprehensive or omnium insurance is the car insurance option that offers maximum cover. It’s therefore particularly suitable for new cars or recent vehicles (less than 5 years old), whether second-hand or not.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-08-04","image":{"extension":"jpg","original":"https://assets.ing.com/m/7f6abbc609632fcc/original/Curly-haired-young-man-playfully-tries-to-lift-an-old-Fiat-Cinquecento-parked-in-the-street.jpg","transformBaseUrl":"https://assets.ing.com/transform/69144cc0-7117-4031-afc2-5973f8d865bc/Curly-haired-young-man-playfully-tries-to-lift-an-old-Fiat-Cinquecento-parked-in-the-street","type":"image","width":5616},"link":{"url":"/en/individuals/insurance/insure-my-car/comprehensive-car-insurance"},"title":"Understanding comprehensive car insurance"},{"body":"Mini-comprehensive or mini-omnium car insurance is optional and supplements your Third-Party Liability insurance, which is compulsory.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-07-17","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/12961d276c01535a/original/Young-girl-helps-father-wash-car-in-driveway.jpg","transformBaseUrl":"https://assets.ing.com/transform/68dbd4db-78da-432e-a1df-cd92b5faeaea/Young-girl-helps-father-wash-car-in-driveway","type":"image","width":6016},"link":{"url":"/en/individuals/insurance/insure-my-car/mini-comprehensive-car-insurance"},"title":"What is mini-comprehensive car insurance?"},{"body":"Driver's insurance is not compulsory, but it ensures that you can count on compensation as a driver even when you yourself are at fault in an accident.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-07-17","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/ab80c8ffd391821/original/Dog-seated-in-car-driver-seat.jpg","transformBaseUrl":"https://assets.ing.com/transform/c4ec4a21-be1a-4d1b-94b0-a5767eeba2ee/Dog-seated-in-car-driver-seat","type":"image","width":4096},"link":{"url":"/en/individuals/insurance/insure-my-car/driver-insurance"},"title":"The driver insurance option: what’s it really for?"},{"body":"Keep your cool under any circumstances with the legal assistance of ING’s car insurance! | Insurer: NN Non-life.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-08-11","image":{"extension":"jpg","original":"https://assets.ing.com/m/773d916fca9c9aee/original/Man-and-woman-in-a-car.jpg","transformBaseUrl":"https://assets.ing.com/transform/4efb165a-121f-4084-a91c-55198d0db8b7/Man-and-woman-in-a-car","type":"image","width":1920},"link":{"url":"/fr/particuliers/assurer/assurer-ma-voiture/protection-juridique-assurance-auto"},"title":"Legal assistance car insurance"}],"componentType":"cards"}]},"hasMacro":false,"id":"85028e78-5917-47d2-8dc2-56abfa612121","legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal mentions"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"ING Car Insurance is offered to you, subject to acceptance, by:"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Insurance intermediary:</strong> ING Belgium NV/SA – Bank – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact us via <a data-type=\"internal\" href=\"/en/individuals/services/get-in-touch\">ing.be/contact-us</a> – Insurance broker, registered with the FSMA under the number 0403.200.393.</p>"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>Insurer:</strong> NN Non-life – VAT number BE 0801.866.930 RPR Brussels, located at Fonsnylaan 38, 1060 Brussels, under the supervision of the NBB accredited under code 2925 and authorised to take out insurance in Belgium on the basis of freedom of establishment in Belgium.<br />Belgian branch of Nationale-Nederlanden Schadeverzekering Maatschappij N.V., insurance company under Dutch law, under the supervision of the DNB and authorised under code number NBB 2925, with registered office at Prinses Beatrixlaan 35, 2595 AK &apos;s-Gravenhage, The Netherlands – Chamber of Commerce number 27023707.</p>"}}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Insuring my car","url":"/en/individuals/insurance/insure-my-car"}},"componentType":"productHeader","coreHeader":{"body":"A flat tyre, dead battery or faulty engine could really spoil your day. Fortunately, roadside assistance can solve your problems quickly and get you back on the road safely. Drive carefree by adding the roadside assistance option to your car insurance policy!","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/2e7ad5d8fb0453a2/original/jeep.jpg","transformBaseUrl":"https://assets.ing.com/transform/9b2f67b8-9777-40af-8f1f-b1fbcb46ffa0/jeep","type":"image","width":814},"subtitle":"Drive with peace of mind in Belgium and abroad thanks to the roadside assistance option available with your ING Car insurance. Insurer: NN Non-Life.","title":"Roadside assistance"}},"publishDate":"2025-05-07T16:03:07.605+02:00"}}