{"type":"document","data":{"id":"0f8d4735-5db9-4e86-a4ce-d94f294cf0b7","localeString":"en-GB","publishDate":"2023-02-15T09:38:55.744+01:00","contentType":"onecms:editorialPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"In most of the cases recorded in Belgium, phones have been infected by a text message containing a link to a malicious app."},"mainHeaderZone":{"componentType":"editorialHeader","coreHeader":{"title":"A virus sharing your phone content with cybercriminals","body":"In most of the cases recorded in Belgium, phones have been infected by a text message containing a link to a malicious app."},"backLink":{"textLink":{"url":"/en/individuals/fraud-and-security/online-security","text":"Online security"}},"date":"2021-05-17","readingTime":5},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>The Centre for Cyber Security Belgium (CCB) has just <a href=\"https://cert.be/fr/news/ccb-et-ibpt-mettent-en-garde-contre-le-tsunami-de-messages-de-smishing-apres-de-faux-sms-au-nom\">issued an alert</a> (FR) about a new virus affecting Android phones. The virus spreads quickly via your contacts, so please be careful.</p>"}},{"componentType":"sectionTitle","title":"Infection via SMS"},{"componentType":"paragraph","richBody":{"value":"<p>message containing a link to a malicious app. The most commonly reported text is a fake Bpost message about a parcel in transit, but it’s likely that other messages about other things are being sent out too. Cybercriminals are quick to change the messages they use when they stop working (other phishing messages are good examples).</p>"}},{"componentType":"paragraph","richBody":{"value":"<p>Fake SMS from BPOST</p>"},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/0c5d9fe5-2223-4d55-a3f1-71664bbdc35e/virus-by-sms-image1-en","altTextEN":"virus by sms image","original":"https://assets.ing.com/m/6b1cd23e0e45af95/original/virus-by-sms-image1-en.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":"<p>Fake Bpost site</p>"},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/d2b01b2a-7dfe-488f-90ae-40c79d2e4c8e/virus-by-sms-image2-en","altTextEN":"virus by sms image","original":"https://assets.ing.com/m/0c8e44f80e719e0b/original/virus-by-sms-image2-en.png","extension":"png"}},{"componentType":"sectionTitle","title":"Check links before you click them and avoid using unofficial app stores"},{"componentType":"paragraph","richBody":{"value":"<p>Generally speaking, the best way to protect yourself against viruses is to:</p><ul><li>Only download apps from official app stores;</li><li>Always check where links lead before clicking them. This particular link leads to myctyh.com: a site that clearly has nothing to do with Bpost.</li><li>We have a short video available to watch that explains how to read links in messages. (<a href=\"http://www.ing.be/URL\">www.ing.be/URL</a>).</li></ul>"}},{"componentType":"highlight","title":"Restoring factory settings is the only way to deal with a virus","richBody":{"value":"<p>If you receive a message like the one above and have installed the malware-infected app, you must:</p><ul><li>Restore your phone’s factory settings and backup data from before you installed the infected app;</li><li>Change any passwords you might have used after installing the infected app;</li><li>Warn any contacts that might have received a text message from you (this is how the virus spreads itself from your phone).</li></ul>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Mobile apps","body":"What ING does to protect you","image":{"transformBaseUrl":"https://assets.ing.com/transform/340c3d73-6366-4a45-a834-a8b1dcbadbe0/mobile-apps-safety-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/79c44a7dda4eb99d/original/mobile-apps-safety-1920.jpg","extension":"jpg"},"date":"2019-01-03","link":{"url":"/en/individuals/fraud-and-security/online-security/ing-banking-security"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"How to read a URL","body":"And prevent fraud","image":{"transformBaseUrl":"https://assets.ing.com/transform/953897ea-2089-40ed-99cc-25cd678783ca/How-to-read-a-URL-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/c59648cde654866/original/How-to-read-a-URL-1920.jpg","extension":"jpg"},"date":"2022-07-01","link":{"url":"/en/individuals/fraud-and-security/online-security/how-to-read-a-url"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Card Fraud","body":"Use your card safely and securely","image":{"transformBaseUrl":"https://assets.ing.com/transform/85862d41-3bcf-498c-901d-5f20a3bdb67c/Card-fraud-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/5c7d735af450840e/original/Card-fraud-1920.jpg","extension":"jpg"},"date":"2023-04-06","link":{"url":"/en/individuals/fraud-and-security/online-fraud/use-card-safely"}}]}]}}}