It's actually fairly easy to protect your data. The following tips will help you stop your data from falling into the wrong hands and will prevent any thieves from getting free access.
"}},{"componentType":"sectionTitle","title":"1. Block your SIM card"},{"componentType":"paragraph","richBody":{"value":"If your phone has been stolen, contact your provider's customer service helpline as soon as possible to get your SIM card blocked. Once done, you can collect a new SIM card.
"}},{"componentType":"sectionTitle","title":"2. Use the 'Find my phone' function"},{"componentType":"paragraph","richBody":{"value":"Make sure you have activated the ‘Find my phone’ function on your smartphone (generally speaking, this setting is switched on as standard). When you've lost your smartphone, simply log in to the account to which your phone is linked. You can then use this function to try and retrieve your phone, erase your personal data and/or block your phone. Procedure for Android – Procedure for Apple
"}},{"componentType":"sectionTitle","title":"3. Block your mobile banking profile"},{"componentType":"paragraph","richBody":{"value":"All mobile banking apps are protected by a code. Regardless, if your phone is stolen, we recommend that you immediately block your mobile banking profile (most banks allow you to block your profile on one device only). For ING, you can do so via PC banking, at a branch or by contacting the helpdesk.
"},"textLinks":[{"url":"/en/individuals/services/get-in-touch","text":"Get in touch with us"}]},{"componentType":"sectionTitle","title":"4. Block your Itsme account"},{"componentType":"paragraph","richBody":{"value":"Itsme® can only be used through the unique combination of your smartphone, your Itsme® app and your Itsme® code, so there's no need to start panicking straightaway when you lose your smartphone. Still, just to be on the safe side, it's best to block your Itsme® account via the Itsme® website.
"}},{"componentType":"sectionTitle","title":"5. Change your passwords"},{"componentType":"paragraph","richBody":{"value":"To avoid anyone from accessing your e-mail and social media, immediately change the passwords for your online accounts (iCloud, Google, Facebook, Instagram, Amazon etc.)
"}},{"componentType":"sectionTitle","title":"6. Victim of fraud? Report it"},{"componentType":"paragraph","richBody":{"value":"Do you think you are victim of fraud or theft (e.g. fraudulent payment, fake invoice, phishing, scam, ...)? We are here to help you, 24 hours a day, 7 days a week.
"},"textLinks":[{"url":"/en/individuals/fraud-and-security/online-fraud/report-fraud","text":"Contact our anti-fraud experts"}]},{"componentType":"highlight","title":"Secure your smartphone using a code","richBody":{"value":"Make sure you've set up a code on your smartphone. That way, you can block your device in case of theft. If possible, choose a code with at least 6 digits, use biometrics such as a fingerprint or face recognition and avoid using a pattern code (to prevent people from looking over your shoulder).
If you haven't set a code to block your phone, make sure you immediately change all passwords for your e-mail, provider and social media accounts. Remember to also notify your contacts (if you still have the list) to warn them someone might contact them pretending to be you.
"}},{"componentType":"highlight","title":"Outsmart the scammers with the ING QR code","richBody":{"value":"The ING QR code lets you log in to Home'Bank or sign off on your transactions with extra protection in addition to your Card Reader: outsmart the scammers. Scammers will try to trick you, whereas the ING QR code screen on your smartphone will show what you're going to approve or sign off in. If something doesn't match up, stop. You may have just spotted a scam.
"},"textLinks":[{"url":"/en/individuals/daily-banking/ing-qr-code","text":"Not using the ING QR code yet?"},{"url":"/en/individuals/fraud-and-security/online-fraud/itsme-fraud-protection","text":"Another protection is itsme®. Read why"}]}]}}}