First tip: check the sender's email address. Official ING emails, whether from a branch or a member of our staff, always end with 'ing.com' or 'ing.be'.
"}},{"componentType":"sectionTitle","title":"2. A personal touch"},{"componentType":"paragraph","richBody":{"value":"We always address you by your first name or surname and you’ll receive our messages in your usual language: Dutch, French or German. German-speaking customers may sometimes receive messages in English or French. We also communicate in English for all other languages.
"}},{"componentType":"sectionTitle","title":"3. What is confidential remains confidential"},{"componentType":"paragraph","richBody":{"value":"At ING, we never ask for confidential information by email or telephone. Never give out your PIN or the codes generated by your card reader. Security is our top priority!
"}},{"componentType":"sectionTitle","title":"4. All hyperlinks lead to ing.be or ing.com"},{"componentType":"paragraph","richBody":{"value":"The hyperlinks* mentioned in our emails only lead to a page on ing.be or ing.com. If you receive an ING email with a hyperlink, make sure that it takes you to our website. How do you do this? Before clicking on the hyperlink, move your mouse over the link to check that it shows the ing.be address. You can find more tips at ing.be/url.
*hyperlink: link leading to a website
"}},{"componentType":"sectionTitle","title":"5. A request to log into Home'Bank or Business'Bank? Stop right there!"},{"componentType":"paragraph","richBody":{"value":"We will never ask you to log into Home'Bank or Business'Bank directly from an email. This is exactly the ploy used by so-called 'phishing' emails.
If you receive an email claiming to be from ING and it contains a link that takes you directly to a login page, stop immediately. This is an attempt at fraud. You should only ever log in via the 'Log in' button on ing.be. This will take you to Home'Bank or Business'Bank.
"}},{"componentType":"sectionTitle","title":"6. No links in text (SMS) messages"},{"componentType":"paragraph","richBody":{"value":"We never send clickable links in text messages. If you receive a text message on your phone which appears to be from ING and it contains a link, do not click on it.
"}},{"componentType":"sectionTitle","title":"7. Already received push notifications from ING?"},{"componentType":"paragraph","richBody":{"value":"The ING Banking app sometimes sends you notifications that appear on your phone screen. They provide brief information without you having to open the app. And they do not contain any links.
When you tap on a notification, the app opens and asks you to identify yourself. The content of these notifications can vary, ranging from answers to your chat questions to transactions on your account.
Important: these notifications will never ask you to send codes or make payments.
"}},{"componentType":"sectionTitle","title":"8. All our communications have the same look"},{"componentType":"paragraph","richBody":{"value":"Whether it's an official announcement or a commercial communication, ING's messages are easily recognisable. And never threatening. So you will never receive a message like: 'If you don't do what we ask, we will close your account'.
"}}]},"hasMacro":false,"id":"a9f92075-80a9-437e-b52f-06824bed9673","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online security","url":"/en/individuals/fraud-and-security/online-security"}},"componentType":"editorialHeader","coreHeader":{"body":"Here are the main characteristics of a genuine ING communication:","subtitle":"Have you received an email from ING that looks suspicious? Don't worry, we follow strict rules so that you can easily recognise official ING messages.","title":"How can you be certain that a communication really is from ING?"},"date":"2024-06-05","readingTime":4},"publishDate":"2024-06-05T13:25:33.319+02:00"}}