Discover the answer of our expert, Alexandre Pluvinage (30 sec)
"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/3ff4890cac23423/original/Vraag-antwoord-1_EN_V2.mp4","videoPreviewURLs":["https://assets.ing.com/m/3ff4890cac23423/mp4-Vraag-antwoord-1_EN_V2.mp4","https://assets.ing.com/m/3ff4890cac23423/1080p-Vraag-antwoord-1_EN_V2.mp4","https://assets.ing.com/m/3ff4890cac23423/480p-Vraag-antwoord-1_EN_V2.mp4","https://assets.ing.com/m/3ff4890cac23423/720p-Vraag-antwoord-1_EN_V2.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/3ff4890cac23423/mini-Vraag-antwoord-1_EN_V2.jpg","webimage":"https://assets.ing.com/m/3ff4890cac23423/webimage-Vraag-antwoord-1_EN_V2.jpg","thul":"https://assets.ing.com/m/3ff4890cac23423/thul-Vraag-antwoord-1_EN_V2.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Curious about the other frequently asked questions?"},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"Question 2: card reader vs PIN","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-pin-vs-card-reader"},{"text":"Question 3: which app is the right one?","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-download-correct-app"},{"text":"Question 4: are bank details shared?","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-bank-details-sharing"},{"text":"Question 5: lost your smartphone, now what?","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-lost-smartphone"}]},{"componentType":"sectionTitle","title":"Want to know more about mobile banking?"},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"Read all about digital banking and the possibilities","url":"/en/individuals/daily-banking/ing-banking-app"}]},{"componentType":"highlight","richBody":{"value":"The ING QR code lets you log in to Home'Bank or sign off on your transactions with extra protection in addition to your Card Reader: outsmart the scammers. Scammers will try to trick you, whereas the ING QR code screen on your smartphone will show what you're going to approve or sign off in. If something doesn't match up, stop. You may have just spotted a scam.
"},"title":"Outsmart the scammers with the ING QR code"}]},"hasMacro":false,"id":"d2746239-5668-482e-8ecb-eec3059941b1","legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"The ING Banking app is available free of charge (apart from the costs of your telecom operator or certain transactions, such as international transfers) (SEPA) to all ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the ING Banking services (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on www.ing.be, at your ING branch and by telephone on 02 464 60 04.
"}}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online security","url":"/en/individuals/fraud-and-security/online-security"}},"componentType":"editorialHeader","coreHeader":{"body":"Wouldn't it be better to do my banking on my computer instead of my smartphone or tablet? This is a question we often get. Alexandre Pluvinage, our fraud expert, explains:","subtitle":"Nowadays, we do many things with our smartphone, including banking. But how secure is mobile banking? Our experts answer the five most frequently asked questions. Find the answer to the first question here.","title":"FAQ about mobile banking: PC vs smartphone"},"date":"2023-10-09","readingTime":3},"publishDate":"2025-09-25T11:04:29.272+02:00"}}