Discover the answer of our expert, Alexandre Pluvinage (45 sec)
"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/4e4dc598595ae9b1/original/Vraag-antwoord-5_EN_V2.mp4","videoPreviewURLs":["https://assets.ing.com/m/4e4dc598595ae9b1/mp4-Vraag-antwoord-5_EN_V2.mp4","https://assets.ing.com/m/4e4dc598595ae9b1/1080p-Vraag-antwoord-5_EN_V2.mp4","https://assets.ing.com/m/4e4dc598595ae9b1/480p-Vraag-antwoord-5_EN_V2.mp4","https://assets.ing.com/m/4e4dc598595ae9b1/720p-Vraag-antwoord-5_EN_V2.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/4e4dc598595ae9b1/mini-Vraag-antwoord-5_EN_V2.jpg","webimage":"https://assets.ing.com/m/4e4dc598595ae9b1/webimage-Vraag-antwoord-5_EN_V2.jpg","thul":"https://assets.ing.com/m/4e4dc598595ae9b1/thul-Vraag-antwoord-5_EN_V2.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Curious about the other frequently asked questions?"},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"Question 1: PC vs smartphone?","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-pc-vs-smartphone"},{"text":"Question 2: card reader vs PIN","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-pin-vs-card-reader"},{"text":"Question 3: which app is the right one?","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-download-correct-app"},{"text":"Question 4: are bank details shared?","url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-bank-details-sharing"}]},{"componentType":"sectionTitle","title":"Want to know more about mobile banking?"},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"Read all about digital banking and the possibilities","url":"/en/individuals/daily-banking/ing-banking-app"}]},{"componentType":"highlight","richBody":{"value":"The ING QR code lets you log in to Home'Bank or sign off on your transactions with extra protection in addition to your Card Reader: outsmart the scammers. Scammers will try to trick you, whereas the ING QR code screen on your smartphone will show what you're going to approve or sign off in. If something doesn't match up, stop. You may have just spotted a scam.
"},"title":"Outsmart the scammers with the ING QR code"}]},"hasMacro":false,"id":"9500bf4b-dea5-4425-a356-24556d7885cf","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online security","url":"/en/individuals/fraud-and-security/online-security"}},"componentType":"editorialHeader","coreHeader":{"body":"The fifth most frequently asked question of this series, but certainly not an unimportant one. Can other people access my bank details via the app if I lose my smartphone or tablet? Find out the answer from Alexandre Pluvinage our fraud expert:","subtitle":"Nowadays, we do many things with our smartphone, including banking. But how secure is mobile banking? Our experts answer the five most frequently asked questions. Find the answer to the fifth question here.","title":"FAQ about mobile banking: lost your smartphone, now what?"},"date":"2022-04-18","readingTime":3},"publishDate":"2025-09-25T10:54:46.060+02:00"}}