{"type":"document","data":{"id":"9500bf4b-dea5-4425-a356-24556d7885cf","localeString":"en-GB","publishDate":"2025-09-25T10:54:46.060+02:00","contentType":"onecms:editorialPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Can other people access my bank details via the app if I lose my smartphone or tablet? Find out the answer from our fraud expert."},"mainHeaderZone":{"componentType":"editorialHeader","coreHeader":{"title":"FAQ about mobile banking: lost your smartphone, now what?","subtitle":"Nowadays, we do many things with our smartphone, including banking. But how secure is mobile banking? Our experts answer the five most frequently asked questions. Find the answer to the fifth question here.","body":"The fifth most frequently asked question of this series, but certainly not an unimportant one. Can other people access my bank details via the app if I lose my smartphone or tablet? Find out the answer from Alexandre Pluvinage our fraud expert:"},"backLink":{"textLink":{"url":"/en/individuals/fraud-and-security/online-security","text":"Online security"}},"date":"2022-04-18","readingTime":3},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>Discover the answer of our expert, Alexandre Pluvinage (45 sec)</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/4e4dc598595ae9b1/original/Vraag-antwoord-5_EN_V2.mp4","videoPreviewURLs":["https://assets.ing.com/m/4e4dc598595ae9b1/mp4-Vraag-antwoord-5_EN_V2.mp4","https://assets.ing.com/m/4e4dc598595ae9b1/1080p-Vraag-antwoord-5_EN_V2.mp4","https://assets.ing.com/m/4e4dc598595ae9b1/480p-Vraag-antwoord-5_EN_V2.mp4","https://assets.ing.com/m/4e4dc598595ae9b1/720p-Vraag-antwoord-5_EN_V2.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/4e4dc598595ae9b1/mini-Vraag-antwoord-5_EN_V2.jpg","webimage":"https://assets.ing.com/m/4e4dc598595ae9b1/webimage-Vraag-antwoord-5_EN_V2.jpg","thul":"https://assets.ing.com/m/4e4dc598595ae9b1/thul-Vraag-antwoord-5_EN_V2.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Curious about the other frequently asked questions?"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-pc-vs-smartphone","text":"Question 1: PC vs smartphone?"},{"url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-pin-vs-card-reader","text":"Question 2: card reader vs PIN"},{"url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-download-correct-app","text":"Question 3: which app is the right one?"},{"url":"/en/individuals/fraud-and-security/online-security/faq-mobilebanking-app-bank-details-sharing","text":"Question 4: are bank details shared?"}]},{"componentType":"sectionTitle","title":"Want to know more about mobile banking?"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/individuals/daily-banking/ing-banking-app","text":"Read all about digital banking and the possibilities"}]},{"componentType":"highlight","title":"Outsmart the scammers with the ING QR code","richBody":{"value":"<p>The ING QR code lets you log in to Home&apos;Bank or sign off on your transactions with extra protection in addition to your Card Reader: outsmart the scammers. Scammers will try to trick you, whereas the ING QR code screen on your smartphone will show what you&apos;re going to approve or sign off in. If something doesn&apos;t match up, stop. You may have just spotted a scam.</p><ul><li><p><a href=\"https://www.ing.be/en/individuals/daily-banking/ing-qr-code\">Not using the ING QR code yet? </a></p></li><li><p><a href=\"https://www.ing.be/en/individuals/fraud-and-security/online-fraud/itsme-fraud-protection\">Another protection is itsme® : read why</a></p></li></ul>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Feeling unsure about banking apps?","body":"5 tips to convince you","image":{"transformBaseUrl":"https://assets.ing.com/transform/88d0fc68-94c1-4fde-a7ee-099983fb240f/bank-apps-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/76a36b6df6ce1861/original/bank-apps-1920.jpg","extension":"jpg"},"date":"2019-12-04","link":{"url":"/en/individuals/my-life/budget-tips/banking-app-facts"}}]}]}}}