It often starts with a phishing message or an advertisement for an irresistible deal. Like a household appliance offered for just a few euros or a free product if you only pay the shipping costs... You click on the link, answer a few simple questions and then a page follows where you have to fill in your personal details: name, address, card number, CVC code and expiration date of your bank card. In the last screen you are asked to confirm the transaction.
"}},{"componentType":"sectionTitle","title":"Is there a catch?"},{"componentType":"paragraph","richBody":{"value":"Dishonest sellers often hide in a sneaky way that you are taking out a subscription. Such a subscription usually costs between €50 and €100, and is sometimes debited every 2 weeks. Occasionally there is even a double subscription, and the information about this is then hidden in the small print of the General Terms and Conditions.
"}},{"componentType":"sectionTitle","title":"How do you protect yourself?"},{"componentType":"paragraph","richBody":{"value":"Crucial: are you making an online purchase? Then check whether you are on a genuine web shop. How? Read our article on Shop securely online and discover some useful tips.
Go through each step carefully and keep your eyes open for important details. Do you see an option that has already been checked somewhere? Be extra alert! Going through the General Terms and Conditions is also a must, so that you know exactly what you are agreeing to.
The Federal Public Service Economy also warns against this form of fraud: Dutch version – French version.
"}},{"componentType":"sectionTitle","title":"Still fell into the trap?"},{"componentType":"paragraph","richBody":{"value":"Accidentally confirmed a subscription? Then contact the seller as soon as possible to cancel the subscription and claim your money back.
If that doesn't work? Then contact your bank to claim the payment back.
"}},{"componentType":"highlight","title":"Message to all fraud victims:","richBody":{"value":"Contact us immediately, online or by phone, 24/7, to block your card(s) and report the fraud.
Would you like more information? Check the latest fraud techniques here.
"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Learn to say NO to phishing","body":"Follow the short online training","image":{"transformBaseUrl":"https://assets.ing.com/transform/72223d5f-2071-40d7-9549-50eceddd2be7/stopsign","type":"image","width":814,"original":"https://assets.ing.com/m/493f26708844e810/original/stopsign.jpg","extension":"jpg"},"date":"2023-10-10","link":{"url":"/en/individuals/fraud-and-security/online-fraud/no-to-phishing"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Shop securely online","body":"Learn how to avoid fake online shops.","image":{"transformBaseUrl":"https://assets.ing.com/transform/ceb18fa2-65aa-42c1-882d-4658e59cb2d7/Maneki-neko-cats","type":"image","width":5733,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/5e330925eea020f8/original/Maneki-neko-cats.jpg","extension":"jpg"},"date":"2024-11-28","link":{"url":"/en/individuals/fraud-and-security/online-security/shop-online-securely"}}]}]}}}