{"type":"document","data":{"id":"2d36eab2-0fdf-4e67-8c4b-9f0fa1546078","localeString":"en-GB","publishDate":"2025-11-06T13:21:35.378+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Victim of fraud or phishing? Report fraud immediately or request your status."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Do you think you are victim of fraud or theft (e.g. fraudulent payment, fake invoice, phishing, scam, ...)? We are here to help you.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/6d7bf4a0-c5d2-4c25-8a2f-e65815bc3426/report-phishing-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/2522f8571c5a2e9/original/report-phishing-1920.jpg","extension":"jpg"},"title":"Report fraud or phishing","subtitle":"Report the fraud immediately, 24 hours a day, 7 days a week"},"backLink":{"textLink":{"url":"/en/individuals/fraud-and-security/online-fraud","text":"Online fraud"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Submit your declaration online, fast and easy"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Report the fraud online","intro":"Save time, fill in your declaration online. It is fast, easy and your case is immediately handled.","image":{"transformBaseUrl":"https://assets.ing.com/transform/a8ca3064-d002-47b2-ac3d-a7ad3c051642/Icon-Globe","type":"image","width":237,"original":"https://assets.ing.com/m/378b09c694256e16/original/Icon-Globe.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/report/digital-fraud-intake?EW=true"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Need help? Chat with us","intro":"Get help from ING Digital Assistant 24/7.","image":{"transformBaseUrl":"https://assets.ing.com/transform/fe44ebbe-d19f-4eba-b050-2c67f8b93a60/Chat_Outline_RGB","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/40966422d8d4a31b/original/Chat_Outline_RGB.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}}]},{"componentType":"paragraph","richBody":{"value":"<ul><li>You will receive an acknowledgement receipt with <strong>a unique case reference</strong> and <strong>a copy of the online declaration</strong> via email.</li><li>Your case is automatically created and will be<strong> handled with priority </strong>by our anti-fraud experts.</li><li>You will receive a follow-up message via email or by phone <strong>within 48 business hours</strong>.</li></ul>"}},{"componentType":"sectionTitle","title":"Report the fraud by phone"},{"componentType":"paragraph","title":"During business hours: Contact ING in order to block your card(s) and online services and report the fraud","richBody":{"value":"<p>From Monday to Friday 8 a.m. - 10 p.m., On Saturday 9 a.m. - 5 p.m. </p>"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Report the fraud by phone","intro":"Call the ING Anti-Fraud team directly at +32 2 464 60 60 to report the fraud.","image":{"transformBaseUrl":"https://assets.ing.com/transform/fb586e4b-8931-40ac-b0fc-3f1b9b7f2655/Contact-Call_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/3cbd3f09abb1e2be/original/Contact-Call_Outline.svg","extension":"svg"},"link":{"url":"tel: 0032 2 464 60 60"}}]},{"componentType":"paragraph","richBody":{"value":"<ul><li>Press 3 for English.</li><li>Press 1 to confirm that you want to talk to an ING Anti-Fraud employee.</li><li><strong>Press 3 to report a new fraud case. </strong></li></ul>"}},{"componentType":"paragraph","title":"Outside business hours: Call Card Stop immediately (078 170 170)","richBody":{"value":"<p></p>"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact Card Stop","intro":"Call Card Stop immediately at +32 (0)78 170 170 to block your card(s) and report the fraud.","image":{"transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","width":722,"original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","extension":"svg"},"link":{"url":"tel:003278170170"}}]},{"componentType":"paragraph","richBody":{"value":"<ul><li>Do you see a <strong>debit transaction that you did not perfom yourself</strong>? Block your card(s) for fraud reasons via Card Stop.</li><li>Besides the blocking of your bank cards, the <strong>access to your online ING services</strong> might also be limited.</li><li><p><strong>ING fraud experts will analyze the situation</strong> and unblock your online services as soon as possible.</p></li><li><p>If there are financial damages or when ING needs further information, an ING employee will call you <strong>the next working day</strong>.</p></li></ul>"}},{"componentType":"sectionTitle","title":"More information about your fraud case"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Follow your fraud case online","intro":"Get all the information about your open fraud case in your online banking. It is fast, easy and always available.","image":{"transformBaseUrl":"https://assets.ing.com/transform/a8ca3064-d002-47b2-ac3d-a7ad3c051642/Icon-Globe","type":"image","width":237,"original":"https://assets.ing.com/m/378b09c694256e16/original/Icon-Globe.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/dhs-request?EW=true"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Need help? Chat with us","intro":"Get help from ING Digital Assistant 24/7.","image":{"transformBaseUrl":"https://assets.ing.com/transform/fe44ebbe-d19f-4eba-b050-2c67f8b93a60/Chat_Outline_RGB","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/40966422d8d4a31b/original/Chat_Outline_RGB.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}}]},{"componentType":"sectionTitle","title":"Other questions about fraud?"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Visit www.ing.be/fraud","intro":"Learn how to recognize fraud and how to protect yourself.","image":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"link":{"url":"/en/individuals/fraud-and-security"}}]},{"componentType":"sectionTitle","title":"Debit card blocked?"},{"componentType":"paragraph","richBody":{"value":"<p><strong>If we suspect that someone is using your debit card without your permission, we temporarily block it.<br />We will contact you in one of the following three ways:</strong></p><p><strong>1. Fraud detected by Worldline</strong></p><ul><li>Your card is immediately blocked and you receive a text message.</li><li>In that message, we ask you to call Worldline at +32 2 205 85 85 using quick code 3000.</li><li>When you call, Worldline staff will check whether your card was actually misused.<ul><li>If you confirm that everything is fine, your card will be unblocked and you can use it again right away.</li><li>If misuse is confirmed, your card remains blocked and we will send you a new one.</li><li>If you’ve already suffered financial loss, go to the ING Banking app or Home’Bank/Business’Bank. Type “Fraud” in the search bar, select “Report and follow up fraud” and start your report.</li></ul></li><li>If you don’t respond to the text message, your card will remain blocked and will be automatically replaced after ten days.</li></ul><p><strong>2. Fraud detected by ING</strong></p><ul><li>You will receive a notification (if enabled) via your ING Banking app or a message in your Home’Bank / Business’Bank environment.</li><li>There, you can indicate whether you performed the transaction.<ul><li>If you confirm that you made the transaction, your card will be unblocked and you can use it again immediately.</li><li>If fraud is suspected, please contact us.</li></ul></li></ul><p><strong>3. Other cases</strong></p><ul><li>An ING employee will contact you to determine the next steps together.</li></ul>"},"textLinks":[{"url":"/en/individuals/daily-banking/problem-with-cardtransactions","text":"More information on issues with card transactions"}]},{"componentType":"sectionTitle","title":"Received a fraudulent message?"},{"componentType":"paragraph","title":"Report it!","richBody":{"value":"<p><span><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Fraudulent <strong>e-mail</strong>: Forward the e-mail to </span></span></span><span lang=\"NL-BE\" dir=\"ltr\"><a href=\"mailto:phishing@ing.be\"><span lang=\"EN-US\" dir=\"ltr\"><span><span>phishing@ing.be</span></span></span></a></span><span lang=\"EN-US\" dir=\"ltr\"><span><span>. </span></span></span></span></span></span></span></p><p><span><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Fraudulent <strong>text messages</strong>: You have two options:</span></span></span></span></span></span></span></p><ul><li><span><span><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Copy the text message into an e-mail and send it to </span></span></span><span lang=\"NL-BE\" dir=\"ltr\"><a href=\"mailto:phishing@ing.be\"><span lang=\"EN-US\" dir=\"ltr\"><span><span>phishing@ing.be</span></span></span></a></span><span lang=\"EN-US\" dir=\"ltr\"><span><span>.</span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Send a screenshot to </span></span></span><span lang=\"NL-BE\" dir=\"ltr\"><a href=\"mailto:phishing@ing.be\"><span lang=\"EN-US\" dir=\"ltr\"><span><span>phishing@ing.be</span></span></span></a></span><span lang=\"EN-US\" dir=\"ltr\"><span><span>. </span></span></span></span></span></span></span></span></li></ul><p><span><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Delete the fraudulent message after sending it to us. </span></span></span></span></span></span></span></p>"}},{"componentType":"highlight","title":"Important:","richBody":{"value":"<ul><li><p><span><span><span lang=\"NL\" dir=\"ltr\"><span><span>Do not include personal information or documents when you send us a fraudulent message. For more information about your rights, we refer to our Privacy Statement.</span></span></span></span></span></p></li><li><p><span><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Never click on the link included in this kind of message.</span></span></span></span></span></span></span></p></li><li><p><span lang=\"EN-US\" dir=\"ltr\"><span><span><span>If you think you are victim of fraud, contact us immediately.</span></span></span></span></p></li></ul>"},"textLinks":[{"url":"/en/individuals/daily-banking/personal-data-protection-statement-for-ing-belgium-nv-sa","text":"Privacy Statement for ING Belgium"}]},{"componentType":"feature","featureName":"survey-starter?surveyName=Enquete_Open_PagesContentQuality"}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"All our tips on online fraud","intro":"Forewarned is forearmed","image":{"transformBaseUrl":"https://assets.ing.com/transform/dba6e64f-5346-4c0a-baa4-1e4cadf225be/Boy-on-sofa-looks-at-book-with-3d-glasses","type":"image","width":6000,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/6b856b80055fc0b7/original/Boy-on-sofa-looks-at-book-with-3d-glasses.jpg","extension":"jpg"},"link":{"url":"/en/individuals/fraud-and-security/online-fraud"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Your safety on the internet by following our advice","intro":"Close the door to cybercriminals","image":{"transformBaseUrl":"https://assets.ing.com/transform/32e43c75-6b8f-4de3-accf-251b319c9f7e/Detail-of-a-blue-container","type":"image","width":5568,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/1edabb64e179faea/original/Detail-of-a-blue-container.tif","extension":"tif"},"link":{"url":"/en/individuals/fraud-and-security/online-security"}}]}]}}}