{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"Find out what are our most important communication rules","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2024-06-05","image":{"extension":"jpg","original":"https://assets.ing.com/m/49ef7f4dac2727d9/original/ING-communication-rules-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/b12fa40a-4afc-404d-a3e2-6b6e8df4b0b3/ING-communication-rules-1920","type":"image","width":1920},"link":{"url":"/en/individuals/fraud-and-security/online-security/ing-communications-rules"},"title":"Not sure if the communication you received is from ING?"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"You were contacted by ING and want to verify that the call or text message was indeed from us? Here is a list of our most important phone numbers.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"highlight","richBody":{"value":"<ul><li>Our Customer Service: +32 2 464 60 04</li><li>For remote advice about your mortgage loan, investments and insurance: +32 2 739 21 00, +32 2 739 22 00, +32 2 739 23 00</li><li>For information about your loan: +32 2 <span lang=\"NL-BE\" dir=\"ltr\"><span><span>592 41 60</span></span></span>, +32 2 808 49 44</li><li>For regularisation of payment incidents:<br /><span lang=\"EN-US\" dir=\"ltr\"><span>+32 2 464 67 00</span></span> (private individuals), <span lang=\"EN-US\" dir=\"ltr\"><span>+32 2 464 67 01</span></span> (professionals)<br />+32 2 300 28 10  |  +32 2 300 28 11  |  +32 2 300 28 12  |  +32 2 300 28 13</li><li>For suspicious transactions on your account: +32 2 464 60 60</li><li>For updating your contact details: a text message from +32 460 20 74 12</li><li>Following the installation of the ING banking app: a text message from +32 460 20 74 12</li></ul>"},"title":"The most important telephone numbers"},{"componentType":"sectionTitle","title":"Are you in doubt? Contact us"},{"componentType":"paragraph","richBody":{"value":"<p>This list of telephone numbers is not complete. If you are uncertain about anything, please contact ING</p><ul><li>You can contact us directly from your ING banking app (via &apos;Services&apos; at the bottom right)</li><li>Alternatively, you can call us on +32 2 464 60 04, Monday to Friday from 8 am to 6 pm</li></ul>"}},{"componentType":"sectionTitle","title":"Debit card blocked?"},{"componentType":"paragraph","richBody":{"value":"<p><strong>If we suspect that someone is using your debit card without your permission, we temporarily block it. </strong>In this case, you can receive a message, requesting you to contact Worldline at <strong>+32 2 205 85 85</strong> using quick code 3000.</p>"},"textLinks":[{"text":"Read more","url":"/en/individuals/daily-banking/problem-with-cardtransactions"}]},{"componentType":"sectionTitle","title":"No text messages with clickable links"},{"componentType":"paragraph","richBody":{"value":"<p>We have adapted our guidelines to combat fraud through text messages. ING does not send text messages with clickable links. If you do receive a message with a clickable link, IT DID NOT COME FROM ING, so make sure you do not click the link.</p>"}}]},"hasMacro":false,"id":"df0ed179-582d-496b-ad55-c419b91d23e7","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online fraud","url":"/en/individuals/fraud-and-security/online-fraud"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"You were contacted by ING and want to verify that the call or text message you received was indeed from us. Here is a list of the most important telephone numbers to help you recognise official ING telephone numbers at a single glance.","title":"Official ING telephone numbers"},"date":"2026-03-30","readingTime":5},"publishDate":"2026-03-30T15:46:46.395+02:00"}}