{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"Prevention and detection at ING","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2023-04-05","image":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"jpg","original":"https://assets.ing.com/m/eb5f86f9a886020/original/Small-business-owner-in-Brussels-consults-with-vendor-in-back-room-of-retail-store.jpg","transformBaseUrl":"https://assets.ing.com/transform/c54d205b-5179-4bb9-8357-83651e39a3d1/Small-business-owner-in-Brussels-consults-with-vendor-in-back-room-of-retail-store","type":"image","width":5616},"link":{"url":"/en/individuals/fraud-and-security/online-fraud/fraud-what-ing-does-for-you"},"title":"How ING protects you"},{"body":"Learn to arm yourself against fraudsters","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2024-06-27","image":{"extension":"jpg","original":"https://assets.ing.com/m/2e569d4a4265abf8/original/Pensive-filipino-woman-holding-paint-near-mural-on-wall.jpg","transformBaseUrl":"https://assets.ing.com/transform/55ffbaf2-da2d-409c-a05d-8613f2fd6fe2/Pensive-filipino-woman-holding-paint-near-mural-on-wall","type":"image","width":5210},"link":{"url":"/en/individuals/fraud-and-security/online-fraud/fraudster-techniques"},"title":"Understand fraudsters’ techniques"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/2522f8571c5a2e9/original/report-phishing-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/6d7bf4a0-c5d2-4c25-8a2f-e65815bc3426/report-phishing-1920","type":"image","width":1920},"intro":"Contact us, online or by phone, 24/7","link":{"url":"/en/individuals/fraud-and-security/online-fraud/report-fraud"},"title":"Victim of fraud?"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Together we are strong: What can you do to protect yourself against online fraud?","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"alignedImage":{"position":"top","extension":"jpg","original":"https://assets.ing.com/m/295e77da4d1dd5d6/original/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone.jpg","transformBaseUrl":"https://assets.ing.com/transform/b762dbec-069f-4f84-9402-25d1ba05742e/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone"},"componentType":"paragraph","richBody":{"value":"<p></p>"}},{"componentType":"sectionTitle","title":"The basic rules for combatting online fraud"},{"componentType":"highlight","richBody":{"value":"<ul><li><span><span><span><span><span><span><span>Never give the codes generated by your card reader to another person (on the phone or via e-mail or WhatsApp, etc.).</span></span></span> </span></span></span></span></li><li><span><span><span><span><span><span><span>If you end up on an online banking site via a link in a message, stop immediately. </span></span></span> </span></span></span></span></li><li><span><span><span><span><span><span>ING does not send text messages with clickable links – Never click on a link in an SMS that appears to be from ING.</span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Please forward fraudulent text messages and e-mails that appear to be from ING to </span></span></span><span><a href=\"mailto:phishing@ing.be\"><span><span>phishing@ing.be</span></span></a></span><span><span><span>. </span></span></span></span></span></span></span></li></ul>"}},{"componentType":"sectionTitle","title":"Learn to recognize the signals"},{"componentType":"paragraph","richBody":{"value":"<p>There are ways of recognising fraudulent messages. Follow our tips to avoid falling into the trap. </p><ul class=\"check-mark\"><li><strong>Protect yourself against phishing. </strong><br />Follow the free online training via<strong> </strong><a href=\"https://www.surfwithoutworries.safeonweb.be\">www.surfwithoutworries.safeonweb.be</a> and learn how to read a hyperlink</li><li><strong>Do you recognize phishing? </strong><br /><a data-type=\"internal\" href=\"/en/individuals/fraud-and-security/online-fraud/recognize-phishing-golden-rule\">Discover the golden rule to avoid falling into the phishing trap</a></li></ul>"}},{"componentType":"sectionTitle","title":"The ING QR code, a weapon against fraud"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>The ING QR code</span></span></span><span><span><span> lets you log in to Home&apos;Bank or sign off on your transactions with extra protection in addition to your Card Reader: outsmart the scammers. Scammers will try to trick you, whereas the </span></span></span><span><span><span>ING QR code </span></span></span><span><span><span>screen on your smartphone will show what you&apos;re going to approve or sign off in. If something doesn&apos;t match up, stop. You may have just spotted a scam.</span></span></span></p>"},"textLinks":[{"text":"Not using the ING QR code yet?","url":"/en/individuals/daily-banking/ing-qr-code"},{"text":"Another fraud protection is itsme®. Read why.","url":"/en/individuals/fraud-and-security/online-fraud/itsme-fraud-protection"}]},{"componentType":"sectionTitle","title":"Lower your daily online transfer limits"},{"componentType":"paragraph","richBody":{"value":"<p>ING&apos;s default online transfer limits are set at €12,500 per day for adults. This is a high amount and fraudsters think so too. Protect your money and lower your default transfer limits yourself.</p>"},"textLinks":[{"text":"This is how you do it","url":"/en/individuals/fraud-and-security/online-fraud/lower-your-transfer-limits-against-fraud"}]},{"componentType":"sectionTitle","title":"Safeonweb"},{"componentType":"paragraph","richBody":{"value":"<p>With the Safeonweb app you always have the latest information concerning phishing in your pocket.</p><p><span><span><span><span><span><span><span>With Safeonweb the government wants to inform its citizens correctly and quickly and advise them on online safety. There is now also the “Safeonweb app”, a new app that warns you about major phishing campaigns and shows you the most recent phishing messages.  The app is completely free and aims to increase the vigilance of the internet user by giving tips for not falling into the traps of fraudsters that send phishing messages.</span></span></span></span></span></span></span></p>"},"textLinks":[{"text":"Download the Safeonweb app","url":"/en/individuals/fraud-and-security/online-fraud/safeonweb-mobile-app"},{"text":"Follow the free online safeonweb training and stop phishing","url":"/en/individuals/fraud-and-security/online-fraud/no-to-phishing"}]},{"componentType":"sectionTitle","title":"Are you a victim of internet fraud?"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Did you receive a fraudulent message sent in ING’s name? Send it to <a href=\"mailto:phishing@ing.be\">phishing@ing.be</a></li><li>Did you notice a suspicious transaction in your bank account? <a data-type=\"internal\" href=\"/en/individuals/fraud-and-security/online-fraud/report-fraud\">Learn how to report a fraud</a></li></ul>"}}]},"hasMacro":false,"id":"19d0a061-a91f-4078-9829-7fc8f0598bae","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online fraud","url":"/en/individuals/fraud-and-security/online-fraud"}},"componentType":"editorialHeader","coreHeader":{"body":"The techniques used by crooks evolve regularly. The way you can protect yourself, on the other hand, does not change. Visit our pages regularly to keep up to date with the latest techniques and our advice on how to outwit crooks.","subtitle":"Fighting online fraud is not something you do alone. ING takes a number of steps to protect you against possible attempted fraud, but you too can take measures to stop online fraud.","title":"Together we are strong: What can you do to protect yourself against online fraud?"},"date":"2024-12-03","readingTime":5},"publishDate":"2024-12-18T15:24:47.719+01:00"}}