If you receive a call from ING, we will never ask you to take action to stop a fraud. We are your bank and have access to your accounts. We can take the necessary steps to secure your accounts. The only thing ING could ask you to do is to block your debit and/or credit cards by calling CardStop.
"}},{"componentType":"highlight","richBody":{"value":"ING will NEVER ask you to:
If you receive a call, allegedly from ING, requesting you to take action to stop a fraud, you are dealing with a fraudster. Hang up and call us immediately on +32 2 464 60 60.
"}},{"componentType":"sectionTitle","title":"ING stops the fraud for you!"},{"componentType":"paragraph","richBody":{"value":"ING has intelligent anti-fraud devices to detect suspicious actions on your bank accounts. In this case, a trusted ING advisor will contact you to verify the fraudulent nature of certain transactions.
We are your bank and have access to your accounts. We can block a transfer, an account or perform any operation required to protect your money if we suspect that you are a victim of fraud. You will never be asked to do anything yourself. If this is the case, you can be sure you are dealing with a fraudster. Stop the call immediately!
"}},{"componentType":"sectionTitle","title":"You recognise the number of your bank, and yet..."},{"componentType":"paragraph","richBody":{"value":"This is probably the most confusing: the number that calls you is ING or one of our branches. Unfortunately, some websites allow fraudsters to use platforms to steal the telephone details of others. This makes the fraudsters’ actions more credible, but the above signs should alert you.
"}},{"componentType":"sectionTitle","title":"Fraudsters want to convince you with plausible stories"},{"componentType":"paragraph","richBody":{"value":"Various techniques are used by fraudsters to convince you of the legitimacy of their call:
In the latter cases, you may have been the victim of phishing and shared access codes to your online bank.
"}},{"componentType":"sectionTitle","title":"Fraudsters ask you to transfer your money or give them control of your computer"},{"componentType":"paragraph","richBody":{"value":"On their own, fraudsters are often unprepared. They will therefore do everything they can to trick you into making a money transfer or to take control of your computer. This can be done in different ways:
Don't do it!
"}},{"componentType":"sectionTitle","title":"Fraudsters can also send you a text message or propose to come to your home"},{"componentType":"paragraph","richBody":{"value":"Instead of calling you, fraudsters can also send you a text message. The message we often see returning warns you of fraudulent transactions on your account or an unknown charge and asks you to call a specific number. This message is fake. Do not call the number mentioned and report the message to phishing@ing.be.
If the fraudsters suggest to come to your home supposedly to keep your valuables safe, do not agree to this and inform us immediately at +32 2 464 60 60.
"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Not sure if the communication you received is from ING?","body":"Find out what are our most important communication rules","image":{"transformBaseUrl":"https://assets.ing.com/transform/b12fa40a-4afc-404d-a3e2-6b6e8df4b0b3/ING-communication-rules-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/49ef7f4dac2727d9/original/ING-communication-rules-1920.jpg","extension":"jpg"},"date":"2024-06-05","link":{"url":"/en/individuals/fraud-and-security/online-security/ing-communications-rules"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Transferring your money to a safe account...","body":"as a protection against fraud? Stop! This is a scam.","image":{"transformBaseUrl":"https://assets.ing.com/transform/a57e6910-7961-4f6a-9d16-fb893f54b7d9/Safe-Account-Fraud-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/6790d5ed0db1677a/original/Safe-Account-Fraud-1920.jpg","extension":"jpg"},"date":"2024-06-25","link":{"url":"/en/individuals/fraud-and-security/online-fraud/safe-account-fraud"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Learn to say NO to phishing","body":"Follow the short online training","image":{"transformBaseUrl":"https://assets.ing.com/transform/72223d5f-2071-40d7-9549-50eceddd2be7/stopsign","type":"image","width":814,"original":"https://assets.ing.com/m/493f26708844e810/original/stopsign.jpg","extension":"jpg"},"date":"2023-10-10","link":{"url":"/en/individuals/fraud-and-security/online-fraud/no-to-phishing"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Victim of fraud?","body":"Contact us immediately, online or by phone. 24hrs a day, 7 days a week.","image":{"transformBaseUrl":"https://assets.ing.com/transform/6d7bf4a0-c5d2-4c25-8a2f-e65815bc3426/report-phishing-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/2522f8571c5a2e9/original/report-phishing-1920.jpg","extension":"jpg"},"date":"2024-05-06","link":{"url":"/en/individuals/fraud-and-security/online-fraud/report-fraud"}}]}]}}}