Replace your card:
Renewal is automatic. Your new debit card will be sent no later than two months before the expiry date of your current card to the address registered in our system.
Check that your address is correct and adapt it if not:
Modify the limits of your debit card:
You can provision your current account by sending money in euro (SEPA) to it from another account. You can do it easily and securely via the ING Banking app or Home'Bank. The effect is immediate and you can use your debit card right after making the transfer.
"},"title":"The available amount left on your account is insufficient"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Do you have any issue with your PIN code?"},{"accordionList":[{"richBody":{"value":"Once you receive your new card, you can check your PIN in the ING banking app.
If you receive a new card due to blocking of the previous one or if it’s your first card, you can view your new PIN code by scanning the QR code that you will find on the letter accompanying your new card (if you have downloaded our banking app with itsme) or also request a new PIN via SMS. Follow the instructions and start using it.
If you receive a new card due to a defective card replacement or renewal of an (almost) expired card, your PIN remains the same.
You don’t have a mobile phone or did you miss the SMS request deadline? Your PIN will be sent by post.
To make sure it is sent to the right address, check that we have your correct address in our systems:
After 3 tentatives of a wrong PIN code, you debit card is blocked.
You should update the PIN code of your debit card by going to an ATM (ING or other bank) or a Batopin CASH Point and do a PIN change.
"},"title":"Your card reader is not accepting your new PIN"}],"componentType":"accordion"},{"accordionList":[{"richBody":{"value":"Contact us via chat.
"},"title":"You did not receive your new debit card"},{"richBody":{"value":"If it happened in an ING Self'Bank colleagues at the branch will be able to give it back to you if you show your ID.
If it happened in a non-ING ATM: check this page with instructions on how to block your card.
A new debit card will be sent to you auomatically.
No need to order a new one via the branch or the Client Services.
To ensure that the new card is sent to the right address, check that your address in our system is correct via the Self Service in the ING Banking App or via Home'Bank.
"},"title":"My debit card has been swallowed by a Self'bank or another bank's ATM"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806},"intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160},"intro":"Discover all the possibilities of the ING Banking app with these easy videos","link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's","title":"Videos"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"}]},"hasMacro":false,"id":"cfd040e9-be4b-496e-97b9-e13fb5109a84","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"editorialHeader","coreHeader":{"body":"You want to use your debit card, but it doesn’t work. We’re sorry about that!\r\nThere can be several reasons, such as a damaged card, insufficient balance or limits, or a PIN code issue.\r\nThe good news? There’s a solution.","title":"Why is your debit card not working or blocked?"},"date":"2024-10-25","readingTime":5},"publishDate":"2026-03-02T14:15:14.549+01:00"}}