With Wero, you can make single online payments in just a few steps.
You choose Wero at checkout and confirm the payment securely in your ING Banking app.
Just like with Bancontact or cards — but your payment is processed immediately, delivering a fast and reliable online shopping experience.
"}},{"componentType":"paragraph","richBody":{"value":"Ideal for:
Buying shoes on your favourite webshop
Paying a train or museum ticket or museum ticket online
Booking a hotel room
Wero will also make it possible to link a payment to a specific event or situation.
You agree on a payment now, but the money is only debited if a specific situation happens.
This offers more flexibility when payment depends on what happens later.
"}},{"componentType":"paragraph","richBody":{"value":"Ideal for:
Restaurant reservation with a no‑show fee
Pay after a service is completed
You agree on the price upfront, but the payment is only completed once the repair is finished.
Booking a photographer or DJ for an event.
Wero is expanding to support subscription payments meaning you allow automatic recurring payments.
You’ll have a clear overview of your subscriptions and stay in control of your payments at all times.
👉 Please note that stopping a subscription payment in your Wero wallet cancel the subscription contract between you and the merchant.
Ideal for:
Gym or sports club membership
Streaming or digital subscriptions
Monthly recurring services (internet, parking, services)
Wero is a European payment solution that lets you pay online directly from your bank account. You confirm your payment securely in your ING Banking app - without using any card details.
"},"title":"What is Wero for online payments?"},{"richBody":{"value":"Yes. Wero can currently be used for single online payments at participating merchants. Availability may vary depending on the merchant’s webshop.
"},"title":"Can I already use Wero for online shopping?"},{"richBody":{"value":"No. You don’t need to activate anything in advance. If you don’t have a Wero wallet yet, the ING Banking app will guide you step by step to create one during your first Wero payment.
"},"title":"Do I need to activate anything before I can pay online with Wero?"},{"richBody":{"value":"When shopping online, choose Wero at checkout and confirm the payment in your ING Banking app. The payment is processed immediately, giving you instant confirmation.
"},"title":"How do I pay online with Wero?"},{"richBody":{"value":"Once you confirm the payment in your ING Banking app, the payment is processed immediately. You’re then redirected back to the webshop, where your order can be completed and confirmed by the merchant.
"},"title":"What happens after I confirm a Wero payment in the app?"},{"richBody":{"value":"Wero online payments need to be confirmed in one go. If you leave the flow or don’t confirm in time, you’ll need to restart the payment from the webshop checkout.
"},"title":"Can I pause and continue later, or do I need to restart the payment?"},{"richBody":{"value":"If you don’t confirm the payment within the required time, the payment isn’t completed and your purchase may be cancelled. In that case, you can simply start the payment again from the webshop checkout.
"},"title":"Can I still complete my purchase if I don’t confirm in time?"},{"richBody":{"value":"First, check your payment history in the ING Banking app to see whether the payment was completed.
You’ll be notified of an online payment if push notifications are enabled in your app. Make sure notifications are switched on in your settings to receive real‑time alerts.
"},"title":"Will I be notified when I make an online payment?"},{"richBody":{"value":"Payment notifications depend on your app and device settings.
You can turn them on or off via:
Yes, limits may apply to Wero payments. These depend on your profile and on the type of payment.
You can always check your applicable limits directly in your ING Banking app: Services → Limits → Transfers.
"},"title":"Are there limits for Wero online payments?"},{"richBody":{"value":"An event‑dependent payment is linked to an event and is completed only when a specific condition is met, such as after a service is delivered or when a booking is confirmed.
This feature is coming soon and will be introduced gradually.
When you make an event‑dependent payment (for example, an online purchase that will be shipped later or in several parts), the total amount is reserved on your account, but not immediately debited.
A reservation means that:
The reservation stays visible on your account:
Yes. For subscription payments, you’ll be able to manage and stop recurring payments in line with the subscription terms.
Please note that stopping a subscription payment in your Wero wallet does not cancel the subscription contract between you and the merchant.
More information will be available once subscription payments are officially introduced.
Once a Wero payment is confirmed, it can’t be reversed automatically. If you notice an issue, contact the merchant as soon as possible.
If no solution is found, you can report the transaction in your ING Banking app and start a dispute.
Wero payments are made directly to the merchant. If a service or product is not delivered, we recommend contacting the merchant first.
If no solution is found, ING can support you in reviewing the payment and starting a dispute process.
Refund: handled by the merchant (e.g. after a return or cancellation). The money is sent back to your account by the webshop.
Dispute: used when there’s a problem with a payment and no solution is found with the merchant. You can start a dispute directly from the transaction in your ING Banking app.
"},"title":"What’s the difference between a refund and a dispute?"},{"richBody":{"value":"Yes. If there is an issue with a Wero online payment, you can report it via the ING Banking app by selecting the transaction and choosing “Report an issue”.
You’ll be guided to the Wero portal to complete your request.
The review time depends on the case and on how quickly all required information is available.
Once you report a dispute in the ING Banking app, you’ll be kept informed of the progress via the Wero portal.
No. You’ll see all the details on the Wero portal.
To access them, go to your transaction overview in the ING Banking app, select the transaction, and you’ll be redirected to the Wero portal.
Payments with Wero are confirmed securely in your ING Banking app and fall under ING’s existing payment protection and support processes.
If something goes wrong, ING is there to assist you.