Wero is the smart European way to handle everyday payments. Send money, pay online or accept payments - all directly from account to account. No cards, no cash, no extra apps. One simple solution for smooth payments across Europe.
"}},{"comparisonCardList":[{"cta":{"componentType":"cta","textLink":{"text":"How it works","url":"/en/individuals/daily-banking/wero#friends-family"}},"image":{"extension":"svg","original":"https://assets.ing.com/asset/7192b7ce-722a-4aeb-9d2d-6253595518e0/familygenerations.svg","transformBaseUrl":"https://assets.ing.com/transform/7192b7ce-722a-4aeb-9d2d-6253595518e0/familygenerations","type":"image","width":1600},"title":"Friends & Family","usps":[{"body":"Send, receive or request money in seconds, wherever you are.","iconType":"check-mark"}]},{"cta":{"componentType":"cta","textLink":{"text":"How it works","url":"/en/individuals/daily-banking/wero_ecom"}},"image":{"extension":"png","original":"https://assets.ing.com/asset/548e9f1f-d604-40bd-9411-116d4bb368f1/Woman-online-shopping-home-scene.png","transformBaseUrl":"https://assets.ing.com/transform/548e9f1f-d604-40bd-9411-116d4bb368f1/Woman-online-shopping-home-scene","type":"image","width":4599},"title":"Online payments","usps":[{"body":"Pay online directly with your phone - just confirm securely in your ING Banking app.","iconType":"check-mark"}]},{"cta":{"componentType":"cta","textLink":{"text":"How it works","url":"/en/business/payments/wero/wero"}},"image":{"extension":"svg","original":"https://assets.ing.com/asset/5d44b70c-39be-4bfd-872a-8497a03a25e7/Bakery-factory-woman-scene.svg","transformBaseUrl":"https://assets.ing.com/transform/5d44b70c-39be-4bfd-872a-8497a03a25e7/Bakery-factory-woman-scene","type":"image","width":1200},"title":"Business","usps":[{"body":"Let customers scan and pay - no terminal needed. Keep your cash flow strong.","iconType":"check-mark"}]}],"componentType":"comparisonCards","title":"Friends & Family,Online payments,Business"},{"componentType":"sectionTitle","title":"Friends & Family"},{"componentType":"paragraph","richBody":{"value":"Managing everyday payments easily in your ING Banking app - no need to share your IBAN.
"}},{"componentType":"paragraph","richBody":{"value":"No cash, no cards — just scan a QR code and the payment is done in seconds.
Create your own QR code to get paid, or scan one to send money — ideal for everyday situations.
"}},{"componentType":"paragraph","richBody":{"value":"
Phone number payments
Select a contact from your phone — no account details needed.
Your phone number is securely linked to your bank account.
"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","richBody":{"value":"
Payment link payments (Ex .Whatsapp)
Share a payment link via message or email and receive money as soon as it’s paid.
Ideal for group dinners, gifts or second‑hand sales.
"}},{"componentType":"sectionTitle","title":"How to link your phone number to Wero?"},{"componentType":"paragraph","richBody":{"value":""},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/4f39a93fb892139a/original/Wero-Tutorial-EN.mp4","videoPreviewURLs":["https://assets.ing.com/asset/c0043be1-4c7d-4078-8ff4-8ab71c770393/480p/Wero-Tutorial-EN.mp4","https://assets.ing.com/asset/c0043be1-4c7d-4078-8ff4-8ab71c770393/1080p/Wero-Tutorial-EN.mp4","https://assets.ing.com/asset/c0043be1-4c7d-4078-8ff4-8ab71c770393/720p/Wero-Tutorial-EN.mp4","https://assets.ing.com/asset/c0043be1-4c7d-4078-8ff4-8ab71c770393/mp4/Wero-Tutorial-EN.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/4f39a93fb892139a/mini-Wero-Tutorial-EN.jpg","webimage":"https://assets.ing.com/m/4f39a93fb892139a/webimage-Wero-Tutorial-EN.jpg","thul":"https://assets.ing.com/m/4f39a93fb892139a/thul-Wero-Tutorial-EN.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"accordionList":[{"richBody":{"value":"All ING customers with a current account and the ING Banking app. Most EU banks support Wero for cross-border transfers.
"},"title":"Who can use Wero?"},{"richBody":{"value":"Wero is already integrated into the ING Banking app. To check if you're using Wero, go to Services → Settings → Wero.
No, only professional accounts are subject to fees.
Learn more about Wero for professionals.
"},"title":"Do I have to pay for Wero?"},{"richBody":{"value":"No, only Euro is supported.
"},"title":"Can I make payments in currencies other than Euro?"},{"richBody":{"value":"Yes, Wero payments work with business accounts as well.
"},"title":"Can I link a business account to Wero?"},{"richBody":{"value":"For QR code payments:
For payments via phone number:
The limit depends on your profile's limit settings.
To check, go to: Services → Limits → Transfers.
For payment requests via phone number:
Check out our cool tutorial located just above the Frequently Asked Questions section.
"},"title":"How can I link my phone number to an account?"},{"richBody":{"value":"You can link up to 3 phone numbers to your account.
"},"title":"How many phone numbers can be linked to my account?"},{"richBody":{"value":"No, a phone number can be linked only to one account. However, if you have several ING current accounts, you can transfer your phone number from one account to the other.
"},"title":"Can I link my phone number to several accounts?"},{"richBody":{"value":"Yes, choose the account that has a linked phone number, remove the existing number and add a new one.
"},"title":"Can I update my linked bank account?"},{"richBody":{"value":"Absolutely, nothing changes regarding Payconiq and Bancontact QR codes so they can be scanned as usual.
"},"title":"Can I still scan Payconiq and Bancontact QR codes from ING Banking app?"},{"richBody":{"value":"Go to Mobile Payments to have an overview of Wero transactions.
"},"title":"How can I see the history of Wero transactions?"},{"richBody":{"value":"Yes, simply click on “Decline” and the sender will be notified.
"},"title":"Can I decline a payment request sent to me?"},{"richBody":{"value":"Go to Account Overview → Request → Send payment request
"},"title":"How can I send a payment request via URL?"},{"richBody":{"value":"Yes, go to Services → Settings → Payments → Wero → Remove Wero.
"},"title":"Can I remove a Wero wallet?"},{"richBody":{"value":"If you’re using an Android phone with Samsung Internet as your browser, opening apps via links may be disabled by default for security reasons.
You can enable app opening manually by going to Settings → Apps → Samsung Internet → Samsung Internet Settings → Security and privacy → Block opeing external apps → Disable.
"},"title":"Why ING Banking app doesn’t open when I click on a Wero payment link?"},{"richBody":{"value":"The other person needs to link their phone number to Wero first.
Only contacts who have linked their phone number to Wero are visible for payments or payment requests. Once they’ve done this, they’ll automatically appear in your contact list and you’ll be able to pay or request money from them.