Before signing a credit transfer in euro (SEPA), instant or standard, ING will conduct the “Verification of the name of the payee” service. This new service aims at verifying the correctness of the combination between the beneficiary's name and the beneficiary’s account number (IBAN).
This service is part of the European Instant Payments Regulation coming into force on October 9th 2025.
Release on 09/10/2025: the service will be provided to retail and business customers initiating credit transfers in euro (SEPA) via the ING Banking app and Home'Bank. The service will then cover credit transfers in euro (SEPA) towards all SEPA countries.
More info? Febelfin
When the name entered and the account match, you'll see a green checkbox (✅) and/or a message such as:
"The name entered matches the beneficiary's name."
"}},{"title":"What notification can I receive when the entered name is almost correct ?","richBody":{"value":"If you make a mistake in the name or if the name entered differs slightly from the correct name (for example, "Pierre Dupond" instead of "Pierre Dupont"), the correct beneficiary name will be displayed. We recommend that you enter this name again. This message will generally be displayed in blue and will look this way:
"The name entered almost matches the beneficiary's name. Did you mean <correct name>?"
"}},{"title":"What message do I get when I enter a name that contains an error ?","richBody":{"value":"When you make a transfer to an individual account and the name you entered doesn't match the registered name, for example, Louis Durand instead of Pierre Dupont, you will receive an error message. This message is usually displayed in orange and looks as follows:
"Caution! The entered name does not match the name of the beneficiary. If you proceed without making changes, the amount could be sent to the wrong beneficiary."
If you make a transfer to a business account and the name you entered doesn't match the registered name, for example, Fédération des banques instead of Febelfin, you will receive an error message stating the correct beneficiary name. We recommend using this name. This message is usually displayed in orange and looks as follows:
"Caution! The entered name does not match the name of the beneficiary. The name of the beneficiary is <correct name>. If you proceed without making changes, the amount could be sent to the wrong beneficiary."
"}},{"title":"What message will I receive if no verification can be performed ?","richBody":{"value":"If no verification is possible, for example due to a technical issue or because the recipient's bank did not respond (in time), you will receive a message similar to the one below. Following this notification, you can decide whether to proceed with your transfer, with or without adjustments.
"We cannot check if the name of the beneficiary is correct. If you proceed, the amount could be sent to the wrong beneficiary."
"}},{"title":"What should I do if I receive an error message ?","richBody":{"value":"In your trusted beneficiary list, always correctly indicate the beneficiary's name (first and last name). If you receive an error message, remember to update the beneficiary's contact information in your trusted beneficiary list to avoid similar errors in the future.
For example, modify a transfer to the beneficiary "dad" by specifying your father's legal name. If you don't, you will continue to receive an error message every time.
"}},{"title":"Will others see my name when they make a transfer to my account ?","richBody":{"value":"When verifying the payee's name, an individual's name is only displayed if the payer made a small mistake in the name (e.g., "Dupond" instead of "Dupont") or if the entered name differs slightly from the correct one. In all other cases, your name is not displayed to maximize your privacy.
"}},{"title":"Which payments does verification apply to ?","richBody":{"value":"All transfers that you enter yourself and that are made in euros, regardless of the banking channel used (home banking, mobile banking, etc.) to accounts opened with banks in the eurozone.
"}},{"title":"Which payments does verification not apply to ?","richBody":{"value":"A European Payments Regulation (2024/886) provides the legal framework. To protect you as much as possible against fraud, 16 Belgian banks (1) go beyond what this legal framework requires:
(1) Argenta Spaarbank, Arkéa Direct Bank/Keytrade Bank, Bank van Breda, Bank Nagelmackers, Banque CPH, Belfius Bank, Beobank, BNP Paribas Fortis, CBC Banque, Crelan, Delen Private Bank, Europabank, ING Belgium, KBC Bank, MeDirect, VDK Bank
"}},{"title":"What name should I use when transferring money to a joint account?","richBody":{"value":"When transferring funds to an account in the name of two account holders, it is sufficient to indicate the full name (first and last name) of only one of the account holders. It is therefore not necessary to indicate the names of both beneficiaries.
"}},{"title":"For which names is verification performed on the beneficiary's account?","richBody":{"value":"For individuals, verification is performed based on the first and last names of all account holders, although you only need to provide one first and last name. In the event of a slight discrepancy, only the registered name of the account holder whose name was entered is displayed.
For legal entities, verification covers the legal names registered with the beneficiary's bank, as well as legal acronyms and trade names, provided they are registered with the bank and, in Belgium, with the Crossroads Bank for Enterprises (CBE), which will be the case no later than October 9, 2025.
"}},{"title":"Does verifying the beneficiary name incur an additional cost ?","richBody":{"value":"No, verification when initiating a transfer is free of charge.
"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Instant credit transfer in euro","intro":"Pay your beneficiary within a few seconds in Europe!","image":{"transformBaseUrl":"https://assets.ing.com/transform/facee1e3-9ef2-431a-bf9d-9c615f934f07/instant-payments-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/38293a10f73b21f6/original/instant-payments-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/instant-credit-transfer-in-euro-sepa"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Sending money in euro (SEPA)","intro":"Pay your beneficiary on the same day in the SEPA zone","image":{"transformBaseUrl":"https://assets.ing.com/transform/2e8939e6-b9ef-48da-99a4-476655487410/transfer-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/97dc2382b184140/original/transfer-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/sending-money-in-euro-sepa"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"E-banking","intro":"Download the ING Banking app","body":"Used by 1.5 million customers and available on smartphone or tablet.","image":{"transformBaseUrl":"https://assets.ing.com/transform/b00ab196-8583-4fff-be5d-c47ab14e53f2/ing-banking-app-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/61138ab1a559002a/original/ing-banking-app-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}}]}]}}}