The European Directive that gave rise to the Statement of Fees provides specific instructions for what it should look like. No changes can be made to this template, and the bank can only add its logo as prescribed.
"}},{"title":"Does a Statement of Fees always cover a full year?","richBody":{"value":"Yes and no. If you have only just opened your account, the Statement of Fees will of course only cover the open period, and if you have closed your account it will only cover the period of the year up to its closure. In all other situations, your Statement of Fees will always cover a full year.
"}},{"title":"Why am I receiving multiple Statements of Fees?","richBody":{"value":"Statements of Fees are sent per account, and not per customer. As a result, you will receive a separate Statement of Fees for every account.
"}},{"title":"At what point are charges listed on the Statement of Fees?","richBody":{"value":"The value date of the charges taken for a service or transaction determines at what point these charges appear on the Statement of Fees.
"}},{"title":"Do I need to pay?","richBody":{"value":"No.
"}},{"title":"Statement of Fees - All frequently asked questions","richBody":{"value":"All frequently asked questions
"},"textLinks":[{"url":"https://assets.ing.com/m/488ae3ff79b6316f/original/statement-of-fees-faq-EN.pdf","text":"All frequently asked questions (PDF)"}]}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Compare our bank account packs","intro":"A current account with insurance and credit card included? Or just a simple bank account? The choice is yours!","image":{"transformBaseUrl":"https://assets.ing.com/transform/f24ea95f-cca0-496f-824c-ddefad22ce01/wallet-coins-debit-card-money-no-padding","type":"image","width":0,"original":"https://assets.ing.com/m/637ac3dbd94ade59/original/wallet-coins-debit-card-money-no-padding.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/compare-bank-accounts"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Statement of Fees","intro":"Overview of all the costs and interests on your current account","image":{"transformBaseUrl":"https://assets.ing.com/transform/7df0b6e4-7f8f-4a35-963b-12e3fe44b73d/statement-of-fees-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/460ead6310ec0546/original/statement-of-fees-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/statement-of-fees"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Need a basic bank account?","intro":"Opt for the ING Do Basic pack for all your day-to-day banking needs.","image":{"transformBaseUrl":"https://assets.ing.com/transform/dffd393e-3d20-4705-8bab-7d864e1247eb/Small_business_owner_in_Brussels_smiles_while_at_desk_with_table-low-res","type":"image","width":1024,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/16d4fca0f496ec6e/original/Small_business_owner_in_Brussels_smiles_while_at_desk_with_table-low-res.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/online-bank-account"}}]}]}}}