{"type":"document","data":{"id":"0364c729-1894-4f1a-9b7e-d10283365667","localeString":"en-GB","publishDate":"2024-11-10T12:31:37.109+01:00","contentType":"onecms:editorialPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Going on holiday soon? Discover our tips and active the services you need in the ING banking app. Questions? Contact us through chat in your app."},"mainHeaderZone":{"componentType":"editorialHeader","coreHeader":{"title":"Going on holiday soon? Are you ready?","subtitle":"Your flights are booked, suitcases packed and you are all set to go!","body":"But before you close the door behind you and start enjoying your well-earned holiday, have a quick read of our tips. This way, you will be as prepared as you can be."},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Daily banking"}},"date":"2023-11-29","readingTime":3},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Paying on holiday"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Are you travelling outside Europe?</strong> Do not forget to activate the Maestro function on your debit card. Do this directly in your app by selecting the “Services” menu at the bottom right and then “Cards” and “Use your ING debit card outside Europe”. </p><p><strong>Need higher limits? </strong>Change the limits on your card easily via the ING Banking app. Select “Services” at the bottom right and then “Cards” and “Change the limit on your ING debit card”. Your limit will be adjusted immediately. Easy, right?</p><p><strong>Lost or stolen card?</strong> Don’t worry, help is on the way, even abroad. Block your card immediately via the ING Banking app. Select “Services” at the bottom right, then “Cards” and “Block your lost or stolen card online”. You can also contact <a data-type=\"internal\" href=\"/en/individuals/daily-banking/block-lost-stolen-card\">Card Stop</a> on +32 78 170 170 to block your card and request a replacement card.</p>"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"Lost or blocked PIN?","richBody":{"value":"<p>Your app has a solution for this, too. View your card’s PIN directly in the app via “Services” at the bottom right and then select “View your card’s PIN” and unblock your card if necessary.</p><p><strong>All these services and many more are available in the ING Banking app</strong>.</p><p> </p>"}},{"title":"What if you urgently need to pay an invoice?","richBody":{"value":"<p>Whether in Belgium or in the rest of the world, you can make the payment perfectly on your smartphone or tablet with the ING Banking app. Prefer to do this on a computer? Then connect with the ING QR code.</p>"}},{"title":"Do you want to put extra money into your current account? ","richBody":{"value":"<p>With the ING Banking app and Home&apos; Bank, you can transfer money between your accounts in no time, wherever you are! Transfers between your own accounts don&apos;t have a limit and are executed immediately. </p>"}},{"title":"What if you have an urgent question?","richBody":{"value":"<p>Get a quick answer via the <a href=\"https://promo.ing.be/promopage/EN/appchat\">chat function  </a> in the “Services” menu at the bottom right of your app: discrete, safe and fast! </p>"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Videos","intro":"Discover all the possibilities of the ING Banking app with these easy videos","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's"},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}}]},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/individuals/services","text":"More services and how to contact us"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Forgotten your PIN code?","intro":"View your PIN code in our app","image":{"transformBaseUrl":"https://assets.ing.com/transform/5b285531-33b0-414e-bf7b-34e3adcd1f20/consult_pin-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/32241a9fec3e3072/original/consult_pin-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/consult-pin"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Personal loan","intro":"Installment loan for purchases like holidays, events, or unexpected expenses.","image":{"transformBaseUrl":"https://assets.ing.com/transform/e708abd7-9868-4dcc-9d3b-36584366bbb8/Large_MS_PPT_Web-Celebration-814x360","type":"image","width":814,"original":"https://assets.ing.com/m/159f4fb75a210b0f/original/Large_MS_PPT_Web-Celebration-814x360.jpg","extension":"jpg"},"link":{"url":"/en/individuals/borrowing/personal-loan"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Holiday loan","body":"Make the most of your next holiday by financing it with an ING Holiday Loan. Find out all the details and practical information in this article.","image":{"transformBaseUrl":"https://assets.ing.com/transform/17389c7f-6e9d-4813-bd0d-da3d7674772c/plan-your-travel","type":"image","width":799,"original":"https://assets.ing.com/m/76c179b47be768d6/original/plan-your-travel.jpg","extension":"jpg"},"date":"2023-11-03","link":{"url":"/en/individuals/borrowing/holiday-loan"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Remote medical consultation","body":"What does an online consultation involve? How do I book a remote medical appointment? Is it possible to receive a medical prescription after an online consultation?","image":{"transformBaseUrl":"https://assets.ing.com/transform/5beba3f6-d825-491e-8010-22483fdbddad/A-man-wearing-headphones-works-on-his-computer-from-a-rooftop-tent-installed-on-top-of-his-car","type":"image","width":3000,"original":"https://assets.ing.com/m/2622e3140fcd155d/original/A-man-wearing-headphones-works-on-his-computer-from-a-rooftop-tent-installed-on-top-of-his-car.jpg","extension":"jpg"},"date":"2024-01-31","link":{"url":"/en/individuals/insurance/remote-medical-consultation"}}]}]}}}