{"type":"document","data":{"id":"b1c92e8e-c3e6-4b79-82f2-892bcf6f264c","localeString":"en-GB","publishDate":"2025-09-25T11:54:40.567+02:00","contentType":"onecms:campaignPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Do you want to grant someone access to your accounts? Should they be allowed to make payments or just to keep an eye on the balance? With ING’s power of attorney you decide! Easily manage the proxies anywhere you want online and add or remove mandates."},"mainHeaderZone":{"componentType":"campaignHeader","coreHeader":{"body":"Do you want to grant someone access to your accounts? Should they be allowed to make payments or just to keep an eye on the balance? With a power of attorney it's you who decides!","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/cb3e2234-7a7b-4e89-b332-d3a8ce2ad13c/Power_of_attorney-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/3df7732a0f0d1399/original/Power_of_attorney-1920.jpg","extension":"jpg"},"campaignTitle":{"primaryTitle":"Power of attorney"},"subtitle":"More information about powers of attorney: discover what it is and the different possibilities are."},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Daily banking"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p><strong>Power of attorney</strong> is about you giving someone else access to your account. You choose what they are allowed or not allowed to do with it.</p><p>You can do this any time you like, directly from your home!</p><ul class=\"check-mark\"><li><p>Manage your accesses easily online 24/7.</p></li><li><p>Keep an eye at all times on who has access to your account(s).</p></li><li><p>Add multiple persons with different permissions.</p></li></ul>"}},{"componentType":"sectionTitle","title":"How to manage the powers of attorney on your account via the ING Banking app?"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/33e67924cab162b5/original/How-to-manage-the-powers-of-attorney-for-your-accounts.mp4","videoPreviewURLs":["https://assets.ing.com/m/33e67924cab162b5/1080p-How-to-manage-the-powers-of-attorney-for-your-accounts.mp4","https://assets.ing.com/m/33e67924cab162b5/480p-How-to-manage-the-powers-of-attorney-for-your-accounts.mp4","https://assets.ing.com/m/33e67924cab162b5/720p-How-to-manage-the-powers-of-attorney-for-your-accounts.mp4","https://assets.ing.com/m/33e67924cab162b5/mp4-How-to-manage-the-powers-of-attorney-for-your-accounts.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/33e67924cab162b5/mini-How-to-manage-the-powers-of-attorney-for-your-accounts.jpg","webimage":"https://assets.ing.com/m/33e67924cab162b5/webimage-How-to-manage-the-powers-of-attorney-for-your-accounts.jpg","thul":"https://assets.ing.com/m/33e67924cab162b5/thul-How-to-manage-the-powers-of-attorney-for-your-accounts.jpg"},"extension":["mp4"]}},{"componentType":"accordion","accordionList":[{"title":"How do I start managing my power of attorneys?","richBody":{"value":"<p>For an <strong>overview</strong> of persons with access to your account or you want to <strong>add</strong> or <strong>remove </strong>a<strong> </strong>mandate holder, <a href=\"https://www.ing.be/csp/banking/user-management/mandate-overview\">click here</a>.</p>"}},{"title":"What is a power of attorney?","richBody":{"value":"<p>A <strong>power of attorney</strong> is an authority that is granted to one person or more to manage the account in your name. The person receiving this authority is called a <strong>mandate holder</strong>. As such they receive, within their boundaries, a mandate to use your account to make payments and/or to view its balance. You remain the <strong>legal holder of the account</strong> and as such are <strong>responsible for all their actions</strong>.</p>"}},{"title":"Who can benefit from this?","richBody":{"value":"<p><strong>Not all accounts are eligible</strong>. If you have an ING Do Basic Pack, including a Lion Account, you cannot add any powers of attorney on that account. However, you can if you have an ING Do More pack, including a Green Account, or if you have a Professional Account.</p><p>The <strong>mandate holder</strong> <strong>needs to be an ING customer</strong> for you to add them on your account(s) online. If that’s not the case, you can still add someone who is not an ING customer by making an appointment at your branch.</p>"}},{"title":"What does this cost?","richBody":{"value":"<p>This service is <strong>completely free</strong> for all eligible accounts!</p>"}},{"title":"What are the different types of access?","richBody":{"value":"<ul class=\"check-mark\"><li>View: Can view the account statements and balance</li><li>Encode: Can prepare payments and put them in the payment basket</li><li>Sign: Can sign and validate payments (either their own or those in the payment basket)</li></ul><p>If you want to watch a video on how to manage your Power of attorney, <a href=\"https://vimeo.com/782869820/f210854aca\">click here</a>.</p><p>Additional restrictions can be attached to the “sign” permission:</p><ul><li><strong>Signs alone or co-signs with other mandate holders</strong></li><li><strong>Signs payments up to a certain amount</strong></li></ul>"}},{"title":"How do I delete a power of attorney in the ING Banking app?","richBody":{"value":"<ol><li>Go to the ‘Services’ tab, tap ‘Accounts’ in the ‘Your services’ menu.</li><li>Select ‘Powers of attorney’ and choose &apos;Remove&apos;.</li><li>Follow the steps to remove a power of attorney from your account.</li></ol>"}}]},{"componentType":"accordion","accordionList":[{"title":"How do I modify a power of attorney?","richBody":{"value":"<ul><li>Modify your powers of attorney from your ING Banking app.</li></ul><p>From the &quot;Overview&quot; tab, press &quot;Service&quot; at the bottom right of your screen. Then select the &quot;Accounts&quot; option in the &quot;Self-service&quot; menu and choose &quot;Powers of attorney&quot;. Press &quot;Remove&quot;, follow the steps to delete a proxy and then press &quot;Add&quot; to add a new one.</p><ul><li>Modify your powers of attorney from your Home&apos;Bank.</li></ul><p>Log in using the ING Banking app or itsme®. Click on &quot;Go to the Self-service corner&quot; under the &quot;Service&quot; tab on the left of your screen. Then choose &quot;Manage powers of Attorney&quot; in the &quot;Online Banking&quot; menu. Click on ‘Remove a power of attorney’, follow the steps to delete a power of attorney or click on ‘Grant a power of attorney&apos; to add a new person.</p>"}},{"title":"How do I add an account holder to my account?","richBody":{"value":"<ul><li>You can add a second holder from your ING Banking app</li></ul><p>Once logged in you can select “Services” in the bottom right corner &gt; Select “Accounts” &gt; “Powers of attorney” at the bottom of the list &gt; Select “Joint account” and proceed with the service and confirm!</p><ul><li>If you are using Home’Bank you can add a second holder in the following manner</li></ul><p>Once logged in you can select “Service” on the left options menu &gt; select the “Go to the Self-service corner” &gt; and select the “Convert your account into a joint account” option and proceed with he services and confirm!</p>"}},{"title":"How do I remove an account holder from my account?","richBody":{"value":"<p>You can delete an account holder from your current or savings account by making an appointment at your branch.</p>"}}]},{"componentType":"accordion"}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Add a power of attorney","intro":"Add a power of attorney to your accounts","image":{"transformBaseUrl":"https://assets.ing.com/transform/68c05a5e-72d8-48a6-a2c5-29ebea790125/icon-inzicht","type":"image","width":200,"original":"https://assets.ing.com/m/7c87c8861ed7f6b1/original/icon-inzicht.png","extension":"png"},"link":{"url":"https://ebanking.ing.be/banking/user-management/add-mandate"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Powers of attorney","intro":"Manage the powers of attorney on your account","image":{"transformBaseUrl":"https://assets.ing.com/transform/f17bcf91-bf27-4e39-8a73-b254e0f934ee/servicetoolsheadset","type":"image","width":160,"original":"https://assets.ing.com/m/560fb979069710f3/original/servicetoolsheadset.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/user-management/mandate-overview?EW=true"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}}]}]}}}