{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/4cb8f9e23c2dac7e/original/block-lost-stolen-card-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/844ea206-27da-49eb-aaee-86d6b1a75132/block-lost-stolen-card-1920","type":"image","width":1920},"intro":"Block your card online.","link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"},"title":"Lost or stolen card?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/1acc32dfee4184f4/original/itsme-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/cf69517a-8ec5-47cd-95e5-d116f9082d9d/itsme-1920","type":"image","width":1920},"intro":"Log into Home’Bank or Business'Bank via your smartphone","link":{"url":"/en/individuals/daily-banking/all-about-itsme-for-home-bank"},"title":"itsme®"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/2cc5b0379d8265d6/original/BOY-ON-RAILROAD-TRACKS.jpg","transformBaseUrl":"https://assets.ing.com/transform/cfac491f-ddba-4196-b2b2-7aa5c3514282/BOY-ON-RAILROAD-TRACKS","type":"image","width":2160},"intro":"Easy, safe and innovative","title":"Log in and sign with the ING QR code"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"If your smartphone is lost, stolen or hacked, you can block your ING Banking App via Home'Bank.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"highlight","richBody":{"value":"<p><strong>To deactivate your app, you need to delete your ING Banking profile.</strong></p><ul><li>Step 1: Login to <a href=\"https://ebanking.ing.be/login\">Home’Bank</a>.</li><li>Step 2: <span lang=\"en-BE\" dir=\"ltr\"><span><span>Click on your name in the top right-hand corner of the screen &gt; Settings &gt; Active Applications &gt; Block profile</span></span></span></li></ul><p>Don’t forget, in case you also have an <strong>itsme account</strong>, you can also block it on Home&apos;Bank.</p>"},"title":"How do you block your mobile profile on the ING Banking app?"},{"componentType":"sectionTitle","title":"What to do once you have a new phone?"},{"componentType":"paragraph","richBody":{"value":"<p>Download the <a href=\"https://www.ing.be/en/individuals/daily-banking/ing-banking-app\">ING Banking app</a> create a new profile using Itsme ® or by scanning your identity document. After this you can start using your app again. You will have access again to all your accounts, any planned payments in euros are still executed, and all your bank cards are still active.</p><p> </p>"},"textLinks":[{"text":"For more details","url":"/en/individuals/daily-banking/digital-identity-verification"}]},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>In case you’re facing problems while blocking your mobile profile, contact us via <strong>+32 2 464 60 04</strong> and we will do it for you.</p>"}},{"componentType":"sectionTitle","title":"Contact and services"},{"cards":[{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806},"intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"}]},"hasMacro":false,"id":"c9698cda-395f-40e0-8f64-a10a1a77582f","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"editorialHeader","coreHeader":{"body":"Imagine you're sitting on a terrace and your phone is stolen. Or you lost it during a hectic shopping day... Or maybe you just got a brand-new phone! Don't panic — ING will guide you step by step through this situation, whether it's annoying or exciting.","title":"Got a new phone, lost your old one or hacked ?"},"date":"2025-06-11","readingTime":3},"publishDate":"2025-11-25T15:49:20.928+01:00"}}