{"type":"document","data":{"id":"0394f7e3-886d-4260-bef6-b330c0f418ff","localeString":"en-GB","publishDate":"2026-01-28T15:17:20.395+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Your debit card isn't working? Save time by ordering a replacement card online via the ING Banking app or Home'Bank!"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://ebanking.ing.be/banking/daily-banking/replace-order-debit-card?EW=true","text":"Order your new card"}},"coreHeader":{"body":"If your debit card is defective, you can order a new ING debit card for free. We will send it by post within 3 to 5 working days. Your pin code remains the same as your old ING debit card.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/b762dbec-069f-4f84-9402-25d1ba05742e/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone","type":"image","width":1920,"original":"https://assets.ing.com/m/295e77da4d1dd5d6/original/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone.jpg","extension":"jpg"},"title":"Replace your defective ING debit card"},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Daily banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to easily order a replacement debit card in 3 steps?"},{"componentType":"applicationProcess","steps":{"stepList":[{"title":"Go to your digital banking environment","body":"Open your ING Banking app or log in to Home’Bank"},{"title":"Go to the 'Services' menu","body":"In the bottom-right corner of the overview screen (ING Banking app) or left on the page (Home'Bank)"},{"title":"Select 'Cards', choose 'Debit cards' then click on 'Problems with your debit card' and choose 'Broken card'","body":"Follow the steps to receive a replacement card within 3-5 workings days."}]}},{"componentType":"sectionTitle","title":"Not sure if you need a replacement card?"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Why is my debit card not working?","body":"Reasons & solutions","image":{"transformBaseUrl":"https://assets.ing.com/transform/30bb8d50-55c6-4a50-984d-8df2a25f1b7c/why-is-my-debit-card-not-working-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/f4b7aaf87c8c804/original/why-is-my-debit-card-not-working-1920.jpg","extension":"jpg"},"date":"2021-02-26","link":{"url":"/en/individuals/daily-banking/why-my-debit-card-is-not-working"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Lost or stolen card?","intro":"Block your card online.","image":{"transformBaseUrl":"https://assets.ing.com/transform/844ea206-27da-49eb-aaee-86d6b1a75132/block-lost-stolen-card-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/4cb8f9e23c2dac7e/original/block-lost-stolen-card-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"}}]},{"componentType":"sectionTitle","title":"Do you have a joint account and want to order a second debit card?"},{"componentType":"paragraph","richBody":{"value":"

You can do this via the ING Banking app or Home’Bank!

  1. Go to the 'Services' tab, in the bottom-right corner of the main screen
  2. Select 'Cards'
  3. Select 'Debit cards' and tap 'Order card'
"}},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Videos","intro":"Discover all the possibilities of the ING Banking app with these easy videos","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's"}]},{"componentType":"paragraph","richBody":{"value":"

"},"textLinks":[{"url":"/en/individuals/services","text":"More services and how to contact us"}]},{"componentType":"sectionTitle","title":"Other questions"},{"componentType":"accordion","accordionList":[{"title":"How to replace the debit card of my child?","richBody":{"value":"

You can do this via the ING Banking app or Home’Bank:

  1. Go to the 'Services' tab, in the bottom-right corner of the main screen
  2. Select 'Accounts'
  3. Select 'Parental control'
  4. Tap 'Broken card'
"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Modifying your debit card limits?","intro":"Do it easily online","image":{"transformBaseUrl":"https://assets.ing.com/transform/156d31e9-6e34-478c-8270-d12205a04620/modify-limits-debet-card-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/4efe4eb96cdd43a8/original/modify-limits-debet-card-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/modify-limits-debet-card"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"ING Banking app","intro":"Manage your accounts safely on your smartphone","image":{"transformBaseUrl":"https://assets.ing.com/transform/b00ab196-8583-4fff-be5d-c47ab14e53f2/ing-banking-app-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/61138ab1a559002a/original/ing-banking-app-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}}]}]}}}