{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/4efe4eb96cdd43a8/original/modify-limits-debet-card-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/156d31e9-6e34-478c-8270-d12205a04620/modify-limits-debet-card-1920","type":"image","width":1920},"intro":"Do it easily online","link":{"url":"/en/individuals/daily-banking/modify-limits-debet-card"},"title":"Modifying your debit card limits?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/61138ab1a559002a/original/ing-banking-app-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/b00ab196-8583-4fff-be5d-c47ab14e53f2/ing-banking-app-1920","type":"image","width":1920},"intro":"Manage your accounts safely on your smartphone","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"ING Banking app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Your debit card isn't working? Save time by ordering a replacement card online via the ING Banking app or Home'Bank!","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to easily order a replacement debit card in 3 steps?"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"Open your ING Banking app or log in to Home’Bank","title":"Go to your digital banking environment"},{"body":"In the bottom-right corner of the overview screen (ING Banking app) or left on the page (Home'Bank)","title":"Go to the 'Services' menu"},{"body":"Follow the steps to receive a replacement card within 3-5 workings days.","title":"Select 'Cards', choose 'Debit cards' then click on 'Problems with your debit card' and choose 'Broken card'"}]}},{"componentType":"sectionTitle","title":"Not sure if you need a replacement card?"},{"cards":[{"body":"Reasons & solutions","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2021-02-26","image":{"extension":"jpg","original":"https://assets.ing.com/m/f4b7aaf87c8c804/original/why-is-my-debit-card-not-working-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/30bb8d50-55c6-4a50-984d-8df2a25f1b7c/why-is-my-debit-card-not-working-1920","type":"image","width":1920},"link":{"url":"/en/individuals/daily-banking/why-my-debit-card-is-not-working"},"title":"Why is my debit card not working?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/4cb8f9e23c2dac7e/original/block-lost-stolen-card-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/844ea206-27da-49eb-aaee-86d6b1a75132/block-lost-stolen-card-1920","type":"image","width":1920},"intro":"Block your card online.","link":{},"title":"Lost or stolen card?"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Do you have a joint account and want to order a second debit card?"},{"componentType":"paragraph","richBody":{"value":"

You can do this via the ING Banking app or Home’Bank!

  1. Go to the 'Services' tab, in the bottom-right corner of the main screen
  2. Select 'Cards'
  3. Select 'Debit cards' and tap 'Order card'
"}},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806},"intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160},"intro":"Need help? Watch our quick video guides","link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's","title":"Videos"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"

"},"textLinks":[{"text":"More services and how to contact us","url":"/en/individuals/services"}]},{"componentType":"sectionTitle","title":"Other questions"},{"accordionList":[{"richBody":{"value":"

You can do this via the ING Banking app or Home’Bank:

  1. Go to the 'Services' tab, in the bottom-right corner of the main screen
  2. Select 'Accounts'
  3. Select 'Parental control'
  4. Tap 'Broken card'
"},"title":"How to replace the debit card of my child?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"0394f7e3-886d-4260-bef6-b330c0f418ff","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"productHeader","coreHeader":{"body":"If your debit card is defective, you can order a new ING debit card for free. We will send it by post within 3 to 5 working days. Your pin code remains the same as your old ING debit card.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/295e77da4d1dd5d6/original/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone.jpg","transformBaseUrl":"https://assets.ing.com/transform/b762dbec-069f-4f84-9402-25d1ba05742e/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone","type":"image","width":1920},"title":"Replace your defective ING debit card"},"cta":{"componentType":"cta","textLink":{"text":"Order your new card","url":"https://ebanking.ing.be/banking/daily-banking/replace-order-debit-card?EW=true"}}},"publishDate":"2026-01-28T15:17:20.395+01:00"}}