{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"png","original":"https://assets.ing.com/m/6166cae83128daf9/original/Apple_Store_logo-svg.png","publishedAt":"2023-02-03T13:29:09Z","transformBaseUrl":"https://assets.ing.com/transform/5b0a4821-de2e-472a-b6fe-e684858c1c98/Apple_Store_logo-svg","type":"image","updatedAt":"2023-02-03T13:29:31Z","width":2048},"intro":"iOS (apple)","link":{"url":"https://apps.apple.com/fr/app/ing-banking/id1364967778"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"png","original":"https://assets.ing.com/m/34312859baf15ed7/original/Google-store.png","publishedAt":"2023-02-03T13:29:09Z","transformBaseUrl":"https://assets.ing.com/transform/de360ec2-7d5a-4cda-bace-91d65c693e35/Google-store","type":"image","updatedAt":"2023-02-03T13:29:31Z","width":512},"intro":"Android","link":{"url":"https://play.google.com/store/apps/details?id=com.ing.banking"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","publishedAt":"2024-07-25T12:06:57Z","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","updatedAt":"2024-07-25T12:10:21Z","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Find the steps to update your operating system and continue using the ING Banking app.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Operating system requirements"},{"componentType":"paragraph","richBody":{"value":"<p>To ensure the app has the latest security and feature updates, your device needs a recent operating system (OS):</p><ul><li>For Apple devices: <strong>iOS 16 or higher</strong></li><li>For Android devices: <strong>Android 11 or higher</strong></li></ul><p>The ING Banking app requires these versions to function correctly. If your device uses an earlier OS, you will need to update it and then update the ING Banking app.</p><p>If the issue persists, you can try reinstalling the app.</p>"}},{"componentType":"sectionTitle","title":"FAQ"},{"accordionList":[{"richBody":{"value":"<ul><li>Go to &apos;Settings&apos;.</li><li>Scroll down and tap on &apos;General&apos;.</li><li>Tap on &apos;Software Update&apos;. </li><li>If a new update is available, tap on &apos;Download and install&apos;.</li></ul>"},"title":"How to update my Apple device?"},{"richBody":{"value":"<ul><li>Go to &apos;Settings&apos;.</li><li>Scroll down and tap on &apos;Software update&apos;.</li><li>If a new update is available, tap on &apos;Download and install&apos;. </li></ul>"},"title":"How to update my Android device?"},{"richBody":{"value":"<p>Unfortunately, this means your device is no longer compatible.</p><p>If you have another compatible device, you can install the ING Banking app on it to manage your banking as usual.</p><p>If you don&apos;t have another device that can run the latest OS, you can alternatively manage your online banking on the web at <a href=\"https://ebanking.ing.be/login/\">https://ebanking.ing.be/login/</a>. This works on desktop, smartphone, and tablet.</p>"},"title":"I can't update my device to the required OS"}],"componentType":"accordion"}]},"hasMacro":false,"id":"0f6cfa78-bcc2-4c66-80d0-d8a0a44daff2","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily Banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"editorialHeader","coreHeader":{"body":"​​​​​","subtitle":"The most common reason is that your device is running an outdated operating system (OS).","title":"Unable to update or download the ING Banking app?"},"date":"2026-10-09","readingTime":0},"publishDate":"2026-10-09T14:51:12.789+02:00"}}