{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/asset/e20f7f9d-0e46-4f0b-8f19-8b0a35e8f107/bank-cards-767.jpg","publishedAt":"2022-07-25T08:52:23Z","transformBaseUrl":"https://assets.ing.com/transform/e20f7f9d-0e46-4f0b-8f19-8b0a35e8f107/bank-cards-767","type":"image","updatedAt":"2023-12-21T16:10:32Z","width":767},"intro":"The debit card with Bancontact and Maestro/Mastercard.","link":{"url":"/en/individuals/daily-banking/debit-card"},"title":"ING debit card"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/65df36592d24b119/original/maestro-abroad-1920.jpg","publishedAt":"2022-10-05T08:55:28Z","transformBaseUrl":"https://assets.ing.com/transform/8c5a761c-6693-4255-95de-abc9f51d2413/maestro-abroad-1920","type":"image","updatedAt":"2022-10-05T08:57:13Z","width":1920},"intro":"Your debit card is by default worldwide activated!","link":{"url":"/en/individuals/my-life/leisure-and-travel/pay-with-maestro-abroad"},"title":"How can you use your ING debit card outside Europe?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/32241a9fec3e3072/original/consult_pin-1920.jpg","publishedAt":"2022-07-25T13:44:34Z","transformBaseUrl":"https://assets.ing.com/transform/5b285531-33b0-414e-bf7b-34e3adcd1f20/consult_pin-1920","type":"image","updatedAt":"2022-07-25T13:44:56Z","width":1920},"intro":"View your PIN code in the ING Banking app","link":{"url":"/en/individuals/daily-banking/consult-pin"},"title":"Forgotten your PIN code?"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Follow these 4 simple steps to activate your new ING debit card.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"applicationProcess","steps":{"stepList":[{"body":"You will receive a notification within 30 minutes of your request.\r\nThen add your card to Apple Pay, Google Pay, or Bancontact Mobile Payments\r\nin the ING Banking app: Debit Cards > Select your card > Mobile Payments.","title":"Pay digitally right away"},{"body":"In your mailbox within 3 to 5 working days after receiving your SMS.","title":"Receive your card"},{"body":"On the overview page of the ING Banking app: Debit Cards > Select your card > Check PIN code\r\nor follow the instructions in the letter you receive.","title":"View your PIN code"},{"body":"Use it for the first time with your PIN code.\r\nFor example: a payment in a store, a cash withdrawal, or a PIN code change at an ATM.","title":"Activate your card"}],"title":"Activate your new ING debit card in 4 steps"}},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>If your new card has been issued to replace an existing card, your old card will be automatically deactivated as soon as you activate the new one.<br />However, we recommend that you destroy your old card by cutting through the chip before disposing of it.</span></span></span></p>"},"title":"Receiving a replacement card?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Would you like to use your new card right away? Add it to Apple Pay, Google Pay, or Bancontact Mobile Payments as soon as possible. This allows you to start making payments even before your physical card has been delivered.</span></span></span></p>"},"title":"Tip"},{"componentType":"sectionTitle","title":"FAQ"},{"accordionList":[{"richBody":{"value":"<p>If you don’t receive your debit card, check the address in our systems and correct it if needed via the ING banking App or via Home’Bank.</p><p><span><span><span>If your address is correct, you can reorder a new debit card online.</span></span></span></p>"},"textLinks":[{"text":"Order a new debit card","url":"https://ebanking.ing.be/banking/mobile/non-received-card?EW=true"}],"title":"What if I don’t receive my debit card?"},{"richBody":{"value":"<p><span><span><span>Follow the instructions in the letter you receive together with your card.</span></span></span></p><p><span><span><span><strong>Important:</strong><br />• use the mobile phone number registered with ING;<br />• you have 12 days to request your PIN code;<br />• for security reasons, the SMS containing your PIN code is automatically deleted after 2 days.</span></span></span></p><p><span><span><span>If you do not request your PIN code within 12 days, we will automatically send it to you by post.</span></span></span></p>"},"title":"How do I request my PIN code by SMS?"},{"richBody":{"value":"<p><span><span><span><span><span><span><span>You don’t have to do anything. We’ll send it by post.</span></span></span></span></span></span></span></p>"},"title":"What if I haven’t requested the PIN code within the period of 12 days ?"},{"richBody":{"value":"<p><span><span><span>You can consult it easily in the ING Banking App.</span></span></span></p><p><span><span><span>In the ING Banking App:  Debit cards &gt; Select your card &gt; View PIN</span></span></span></p>"},"title":"I forgot my PIN code , what can I do?"},{"richBody":{"value":"<p><span><span><span><span><span><span><span>We recommend to destroy the old card by cutting it in half through the chip with a pair of scissors.</span></span></span></span></span></span></span></p>"},"title":"What do I do with my old card?"},{"richBody":{"value":"<p>You can collect your debit card at the branch between 9am and 12pm.</p>"},"title":"What should I do if my debit card has arrived at the branch?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","publishedAt":"2024-07-25T12:06:57Z","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","updatedAt":"2024-07-25T12:10:21Z","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","publishedAt":"2023-10-16T16:15:58Z","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","updatedAt":"2023-12-21T15:24:39Z","width":806},"intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","publishedAt":"2024-03-09T12:44:36Z","transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","updatedAt":"2024-03-09T12:48:35Z","width":160},"intro":"Need help? Watch our quick video guides","link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's","title":"Videos"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","publishedAt":"2024-10-28T09:42:22Z","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","updatedAt":"2024-11-18T11:57:30Z","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"}]},"hasMacro":false,"id":"8a486d0c-c4cb-412f-acf6-af312e8906b7","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily Banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"Have you requested a new ING debit card or are you receiving a replacement card? Follow the steps below to start using your card quickly and easily.","title":"Activate your new ING debit card"},"date":"2026-08-14","readingTime":5},"publishDate":"2026-08-14T11:21:45.582+02:00"}}