Have you applied for a new debit card or new current account with ING? Or are you expecting a replacement card after your old one was lost, stolen, broken or expired?
Follow the steps below to receive your card and, if necessary, request your PIN. You will be able to start using your new card before you know it.
"}},{"componentType":"sectionTitle","title":"1. Scan de QR-code on the letter (ing Banking app) or look out for our text message"},{"componentType":"paragraph","richBody":{"value":"We will send a text message to the mobile phone number we have on file for you as soon as your new card is on its way. Or if you downloaded the ING banking -app with itsme you can scan the QR code to see your PIN in our app. (or do it yourself via services<cards<watch pin)
"}},{"componentType":"sectionTitle","title":"2. Receive your card by post"},{"componentType":"paragraph","richBody":{"value":"You should receive your new card by post within 3 to 5 working days of this text message. If you are an existing customer, we will use the postal address we already have for you on file. You can check this address via the ING banking-app or via Home'Bank under 'Services' > 'Personal details'.
If you are a new customer, we will use the address you provided in your application.
"}},{"componentType":"sectionTitle","title":"3. Request your PIN"},{"componentType":"paragraph","richBody":{"value":"If you are receiving a duplicate or replacement card after your old one expired or stopped working, you can continue using the same PIN.
If you are applying for a new card or your card was lost or stolen, you can check your PIN in the ING banking app (via QR code on your letter or you go by yourslef in the app) or request a PIN via sms or contact ING's clientservice or visit a branch to install a pin.
Per text message: Follow the instructions in the letter sent with your card to request your new PIN by text message. Be sure to use the mobile phone number we have on file for you. You can check this number on your ING banking-app or by logging into Home'Bank and going to "My settings". You have 12 days to request your PIN. For security reasons, the text message containing your PIN will be automatically deleted within 2 days. If you do not check your PIN or request your PIN within 12 days or you do not have a mobile phone, we will automatically send your PIN by post to the same address as your card. Once you receive your PIN, you can change it at any ATM (ING or Cash point or other ATM).
For a pin setting via our clientservice or branche: you will have 2 hours to install your pin on a Cash point or ING ATM.
"}},{"componentType":"sectionTitle","title":"4. Use your PIN to activate your card"},{"componentType":"paragraph","richBody":{"value":"Your card will be automatically activated the first time you use it, provided you use it to perform an action that requires entering your PIN, for example:
If your new card was sent as a replacement of an old one, your old card will be automatically deactivated as soon as your new card becomes active. Nevertheless, we recommend destroying your old card by cutting both it and the chip in half with a pair of scissors.
"}},{"componentType":"sectionTitle","title":"FAQ"},{"componentType":"accordion","accordionList":[{"title":"What if I don’t receive my debit card?","richBody":{"value":"If you don’t receive your debit card, check the address in our systems and correct it if needed via the ING banking App or via Home’Bank.
If your address is correct, order a new debit card online.
"},"textLinks":[{"url":"https://ebanking.ing.be/banking/mobile/non-received-card?EW=true","text":"Order a new debit card"}]},{"title":"What if I haven’t requested the pincode within the period of 12 days ?","richBody":{"value":"You don’t have to do anything. We’ll send it by post.
"}},{"title":"I forgot my pincode, what can I do?","richBody":{"value":"You can consult it easily in the ING Banking App.
"}},{"title":"What do I do with my old card?","richBody":{"value":"We recommend to destroy the old card by cutting it in half through the chip with a pair of scissors.
"}},{"title":"What should I do if my debit card has arrived at the branch?","richBody":{"value":"You can collect your debit card at the branch between 9am and 12pm.
"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Videos","intro":"Discover all the possibilities of the ING Banking app with these easy videos","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's"},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"ING debit card","intro":"The debit card with Bancontact and Maestro/Mastercard.","link":{"url":"/en/individuals/daily-banking/debit-card"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"How can you use your ING debit card outside Europe?","intro":"Your debit card is by default worldwide activated!","image":{"transformBaseUrl":"https://assets.ing.com/transform/8c5a761c-6693-4255-95de-abc9f51d2413/maestro-abroad-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/65df36592d24b119/original/maestro-abroad-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/my-life/leisure-and-travel/pay-with-maestro-abroad"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Forgotten your PIN code?","intro":"View your PIN code in our app","image":{"transformBaseUrl":"https://assets.ing.com/transform/5b285531-33b0-414e-bf7b-34e3adcd1f20/consult_pin-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/32241a9fec3e3072/original/consult_pin-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/consult-pin"}}]}]}}}