{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Are you facing login issues or errors in the app? Have a look here at the actions you can take to resolve the issue.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Basic checks"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"Your smartphone's operating system (OS) needs regular updates to ensure you have the latest security standards and improvements.","textLink":{"text":"Check the operating system (OS) requirements","url":"/en/individuals/daily-banking/operating-system-update"},"title":"Do you have the latest OS on your smartphone?"},{"body":"Check the App Store or Google Play Store to see if you are using the latest version. An outdated app can have security risks.","textLink":{"text":"How to update the ING Banking app","url":"/en/individuals/daily-banking/ing-banking-app-update"},"title":"Do you have the latest version of the ING Banking app?"},{"body":"You need one to use the ING Banking app. To check, open your browser and try to visit a website. If it doesn't work, check your smartphone's settings to turn on your internet connection.","title":"Do you have an internet connection?"}]}},{"componentType":"sectionTitle","title":"Login issues or errors"},{"accordionList":[{"richBody":{"value":"

On the app's log-in screen, tap the 'i' icon and select 'Forgot your code?'. You will need to register for the app again and choose a new 5-digit code. There are different means possible to create your profile:

 

"},"title":"I forgot the code to log in to the app"},{"alignedImage":{"altTextEN":"sorry error login app EN","extension":"png","original":"https://assets.ing.com/m/31a494173be5e353/original/EN-Sorry-error-message-login-app.png","transformBaseUrl":"https://assets.ing.com/transform/22a7ab86-6e2a-47b2-b7d5-a1148b9620c5/EN-Sorry-error-message-login-app"},"richBody":{"value":"
  1. Please try to log in again.
  2. If the problem continues, close the app completely and reopen it.
  3. In some cases you may see a 'Register again' button. If so, you'll need to register for the app again using itsme®, or your identity document or the ING Card Reader.
"},"title":"I get a 'Sorry' error message"},{"alignedImage":{"altTextEN":"login oops issue","altTextFR":"login oops issue","altTextNL":"login oops issue","extension":"png","original":"https://assets.ing.com/m/78bf7b37e55c624e/original/image-2023-12-7_14-43-58-1.png","transformBaseUrl":"https://assets.ing.com/transform/36b51b95-6f1c-4953-be98-254ffbadd008/image-2023-12-7_14-43-58-1"},"richBody":{"value":"
  1. Please try to log in again.
  2. If the problem persists: close the app in the background and reopen the app.
"},"title":"I get a 'Oops' error message"},{"alignedImage":{"altTextEN":"app blocked","altTextFR":"app blocked","altTextNL":"app blocked","extension":"png","original":"https://assets.ing.com/m/6d5fab91a7264565/original/app-blocked-EN.png","transformBaseUrl":"https://assets.ing.com/transform/8918cfd1-7f0a-4415-af62-1daa0a9c910e/app-blocked-EN"},"richBody":{"value":"

Tap "OK". You will then need to register for the app again using itsme®, or your identity document or the ING Card Reader.

"},"title":"I get a 'ING Banking app blocked' error message"},{"richBody":{"value":"

Check the app settings again to see if the biometrics are activated:

  1. Log in to the app
  2. Tap the 'Services' tab
  3. Go to 'Do it yourself'
  4. Select 'Settings'
  5. Scroll down in the settings to 'Access and confirmation'
  6. Select either 'Fingerprint' or 'Face recognition'
"},"textLinks":[{"text":"More info here","url":"/en/individuals/daily-banking/fingerprint-face-recognition"}],"title":"I can no longer see facial recognition or fingerprint on my login screen"}],"componentType":"accordion"},{"componentType":"highlight","richBody":{"value":"

If you still cannot log in and need to manage your banking urgently, you can use Home'Bank in the meantime. You can access Home'Bank from the main ING website. Apologies for any inconvenience.

"},"textLinks":[{},{"text":"Go to Home'Bank","url":"https://ebanking.ing.be/login"}],"title":"Using Home'Bank temporarily"}]},"hasMacro":false,"id":"c5b345be-bda4-43ab-8695-1387bbe138ab","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"productHeader","coreHeader":{"body":"Having trouble logging in to the app? Here are some steps you can take to resolve it.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/719c0cfa32ccfa1c/original/IMM-FAQ-Login-767.jpg","publishedAt":"2023-02-23T08:40:52Z","transformBaseUrl":"https://assets.ing.com/transform/607435b4-8908-48da-b3e3-d76735543c2f/IMM-FAQ-Login-767","type":"image","updatedAt":"2023-12-21T15:14:12Z","width":767},"title":"Help, I cannot log in the ING Banking app"}},"publishDate":"2026-10-07T18:19:48.739+02:00"}}