{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"Real phishing messages","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2021-02-09","image":{"extension":"jpg","original":"https://assets.ing.com/m/2e7a5955d2248fde/original/phishing-examples-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/61ded339-654a-4584-b2f0-332d1c8229a0/phishing-examples-1920","type":"image","width":1920},"link":{"url":"/en/individuals/fraud-and-security/online-fraud/recognize-phishing-golden-rule"},"title":"Do you recognize phishing?"},{"body":"What ING does to protect you","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2019-01-03","image":{"extension":"jpg","original":"https://assets.ing.com/m/79c44a7dda4eb99d/original/mobile-apps-safety-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/340c3d73-6366-4a45-a834-a8b1dcbadbe0/mobile-apps-safety-1920","type":"image","width":1920},"link":{"url":"/en/individuals/fraud-and-security/online-security/ing-banking-security"},"title":"Mobile apps"},{"body":"Safe online 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fraud"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/7adf8815aff5af7d/original/The-ING-QR-Code-a-weapon-against-fraud.mp4","videoPreviewURLs":["https://assets.ing.com/m/7adf8815aff5af7d/1080p-The-ING-QR-Code-a-weapon-against-fraud.mp4","https://assets.ing.com/m/7adf8815aff5af7d/480p-The-ING-QR-Code-a-weapon-against-fraud.mp4","https://assets.ing.com/m/7adf8815aff5af7d/mp4-The-ING-QR-Code-a-weapon-against-fraud.mp4","https://assets.ing.com/m/7adf8815aff5af7d/720p-The-ING-QR-Code-a-weapon-against-fraud.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/7adf8815aff5af7d/mini-The-ING-QR-Code-a-weapon-against-fraud.jpg","webimage":"https://assets.ing.com/m/7adf8815aff5af7d/webimage-The-ING-QR-Code-a-weapon-against-fraud.jpg","thul":"https://assets.ing.com/m/7adf8815aff5af7d/thul-The-ING-QR-Code-a-weapon-against-fraud.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Login on Home'Bank and 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on your situation, you can do this either in Home'Bank or Business'Bank.","title":"Enter your payment information, then click 'confirm'"},{"body":"You can use both your smartphone or your tablet for this.","title":"Open the ING Banking app and log in"},{"body":"Before confirming, please make sure you've checked the summary of your payment request.","title":"Sign in the app"}]}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"accordionList":[{"richBody":{"value":"<p><span><span><span>It is a QR code that you scan with your ING Banking app to log into Home&apos;Bank and Business&apos;Bank and sign payments. You can also use the scanner in the app to confirm bank transfers.</span></span></span></p>"},"title":"What is the ING QR Code and what is it for?"},{"richBody":{"value":"<p><span><span><span>This QR code is the latest way of logging into ING&apos;s digital channels. It is easy, 100% secure and fully mobile.</span></span></span></p>"},"title":"Why should I use the ING QR Code?"},{"richBody":{"value":"<p><span><span><span>If you don&apos;t have a smartphone, just keep using your card reader. </span></span></span>If you’re having trouble logging in, <a data-type=\"internal\" href=\"/en/individuals/services/get-in-touch\">please contact us.</a></p><p> </p>"},"title":"What should I do if I don't have a smartphone?"},{"richBody":{"value":"<p><span><span><span><span><span>If </span></span><span><span><span>you no longer need the card reader or it no longer works, please recycle it as a small electronic item at your local recycling centre or collection point for small electronic items. You can find collection points on Recupel&apos;s website.</span></span></span></span></span></span></p>"},"title":"What should I do with my old ING card reader?"},{"richBody":{"value":"<p><span><span><span>You can download the app from the Google Play Store or the App Store. <a data-type=\"internal\" href=\"/en/individuals/daily-banking/ing-banking-app\"><span>Learn more about the app.</span></a> It&apos;s available for your mobile or tablet. </span></span></span></p>"},"title":"What if I don't have the ING Banking app?"},{"richBody":{"value":"<p><span><span><span>Check that you have the latest version of the app on your phone. <a data-type=\"internal\" href=\"/en/individuals/daily-banking/ing-banking-app\"><span>If you have an older version of the app, you can easily update or replace it by downloading the latest one.</span></a></span></span></span></p>"},"title":"Why is the scanner button missing in my app and how can I fix it?"},{"richBody":{"value":"<p><span><span><span>Yes. Even if you don&apos;t want to log into our Home&apos;Bank or Business&apos;Bank, the scanner in your ING Banking app can come in handy, for instance to make a payment with a QR code from Payconiq or Bancontact.</span></span></span></p>"},"title":"Do I need the scanner in the app if I don't use Home'Bank or Business'Bank?"},{"richBody":{"value":"<p><span><span><span>They are both ways of identifying yourself and signing payments. The ING QR code is exclusively for doing your banking as an ING customer. Itsme®, on the other hand, has other applications, such as logging into your profiles on government websites, etc.</span></span></span></p><p><span><span><span>When you use the QR code to sign a payment, you get to see more information about the payment than when you use itsme®. This is important to guard against phishing. The more information you see, the easier it is to tell if something is not right.</span></span></span></p>"},"title":"What is the difference between the ING QR Code and itsme®?"},{"richBody":{"value":"<p>It may happen that you don&apos;t see the notification appear in your app. Solving this issue is easy. Just refresh the overview page or log out and in again.</p>"},"title":"Why doesn’t the signature confirmation screen appear in my app and how can I fix it?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806},"intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160},"intro":"Discover all the possibilities of the ING Banking app with these easy videos","link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's","title":"Videos"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"text":"More services and how to contact us","url":"/en/individuals/services"}]}]},"hasMacro":false,"id":"67100699-e94d-4f91-9cd3-38b93c70b4df","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"productHeader","coreHeader":{"body":"Finally you no longer have to think about taking your card reader everywhere with you. Instead,  use the scanner in the ING Banking app to sign in and confirm payments.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/2d3bb2cdaec06078/original/ING-QR-code-product-page.jpg","transformBaseUrl":"https://assets.ing.com/transform/ceaf78a3-dbd8-4e79-a3b5-f740dd2bcfdf/ING-QR-code-product-page","type":"image","width":806},"subtitle":"Secure access and payment approval with one simple scan","title":"Log in to Home’Bank and Business’Bank with the ING Banking app"},"cta":{"componentType":"cta","textLink":{"text":"Download the app","url":"/en/individuals/daily-banking/ing-banking-app"}},"secondaryCta":{"textLink":{"text":"Log in to Home'Bank","url":"https://ebanking.ing.be/login"}},"usps":[{"body":"Right in your ING Banking app","icon":{"extension":"png","original":"https://assets.ing.com/m/339821fea45a86ed/original/Mobile-phone-Icon.png","transformBaseUrl":"https://assets.ing.com/transform/0b8569d9-0f4e-4c61-a84f-747c63743dcb/Mobile-phone-Icon","type":"image","width":200}},{"body":"All in one scan","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/674043974723a6bd/original/Multimedia-Maximize_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/d1917382-c341-4b77-aa65-ccfa5885b794/Multimedia-Maximize_Outline","type":"image","width":32}},{"body":"Safely check the details before you confirm","icon":{"extension":"png","original":"https://assets.ing.com/m/118f5660c03149fe/original/Large-Security_Outline_RGB.png","transformBaseUrl":"https://assets.ing.com/transform/47f877b5-1073-43ae-88f6-8bd6533247e5/Large-Security_Outline_RGB","type":"image","width":100}}]},"publishDate":"2026-01-15T16:42:58.476+01:00"}}