{"type":"document","data":{"id":"e298e3bf-f8a6-4027-a770-ca541691ff41","localeString":"en-GB","publishDate":"2025-09-09T18:21:08.417+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Use the ING QR Code and the ING Banking app scanner — no need to reach for your card reader — to easily and securely log into Home'Bank and sign payments."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://ebanking.ing.be/login","text":"Log in"}},"secondaryCta":{"textLink":{"url":"/en/individuals/daily-banking/ing-banking-app","text":"Download the app"}},"coreHeader":{"body":"With just your mobile  phone, you can access your accounts in seconds — no extra device needed.\r\nTake a look at the smarter login methods waiting for you below.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/5e027628-0ad8-48a4-a4e1-ec6e911fdb05/REAR-VIEW-OF-PEOPLE-SITTING-ON-SOFA-IN-LIVING-ROOM","type":"image","width":5548,"original":"https://assets.ing.com/m/5895ffb92cceb637/original/REAR-VIEW-OF-PEOPLE-SITTING-ON-SOFA-IN-LIVING-ROOM.jpg","extension":"jpg"},"title":"Looking for your card reader? There might be an easier way...","subtitle":"Yes, the card reader is still an option. But at ING, logging in has become much faster, easier, and just as secure."},"headerNotification":{"notification":{"body":"Bank the way you want – secure simple, and smart ! \r\nWhether you're on the go or at home, you want your digital banking to be effortless and secure. Discover the different ways to access your accounts  , cards, investment products digitally.","notificationType":"success","productTaxonomy":{"taxonomyType":"productTaxonomyContainer"},"personalizationTaxonomy":{"taxonomyType":"personalizationTaxonomy"}}},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Daily banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"The ING Banking app, your bank within reach"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span lang=\"en-BE\" dir=\"ltr\">Access your finances anytime, anywhere with the ING Banking app. Choose the login method that suits you best:</span></span></span></span></p>"}},{"componentType":"productFeatures","highlighted":false,"items":[{"body":"Unlock your app instantly with biometric recognition. Fast, secure, and password-free.","textLink":{"url":"/en/individuals/daily-banking/app-like-you","text":"Find out more about this login method"},"title":"Face ID / Fingerprint"},{"body":"A personal 5-digit code, chosen by you, for a quick and secure access.","title":"PIN code"},{"body":"Use the scanner in your app to scan a QR code when logging in on another device. Ideal for seamless cross-device access.","title":"Scanner (QR Code)"}]},{"componentType":"sectionTitle","title":"Why choose the ING Banking app?"},{"componentType":"paragraph","richBody":{"value":"<ul><li><span><span><span><span><span lang=\"en-BE\" dir=\"ltr\">24/7 access to your accounts</span></span></span></span></span></li><li><span><span><span><span><span lang=\"en-BE\" dir=\"ltr\">Make payments, manage budgets, and track spending</span></span></span></span></span></li><li><span><span><span><span><span lang=\"en-BE\" dir=\"ltr\">Enhanced security with biometric login (Fingerprint or FaceID)</span></span></span></span></span></li><li><span><span><span><span><span lang=\"en-BE\" dir=\"ltr\">No need for extra devices</span></span></span></span></span></li><li><span><span><span><span><span lang=\"en-BE\" dir=\"ltr\">Always with you </span></span></span></span></span>​​​​​​​​​​​​​​​​​​​​​</li></ul>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/7adf8815aff5af7d/original/The-ING-QR-Code-a-weapon-against-fraud.mp4","videoPreviewURLs":["https://assets.ing.com/m/7adf8815aff5af7d/1080p-The-ING-QR-Code-a-weapon-against-fraud.mp4","https://assets.ing.com/m/7adf8815aff5af7d/480p-The-ING-QR-Code-a-weapon-against-fraud.mp4","https://assets.ing.com/m/7adf8815aff5af7d/mp4-The-ING-QR-Code-a-weapon-against-fraud.mp4","https://assets.ing.com/m/7adf8815aff5af7d/720p-The-ING-QR-Code-a-weapon-against-fraud.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/7adf8815aff5af7d/mini-The-ING-QR-Code-a-weapon-against-fraud.jpg","webimage":"https://assets.ing.com/m/7adf8815aff5af7d/webimage-The-ING-QR-Code-a-weapon-against-fraud.jpg","thul":"https://assets.ing.com/m/7adf8815aff5af7d/thul-The-ING-QR-Code-a-weapon-against-fraud.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Home’Bank, online banking on a bigger screen"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span lang=\"en-BE\" dir=\"ltr\">Prefer managing your finances on a computer or tablet? <span><span>Home’Bank</span></span></span><span lang=\"en-BE\" dir=\"ltr\"> offers a secure and flexible experience with multiple login options:</span></span></span></span></p>"}},{"componentType":"productFeatures","highlighted":false,"items":[{"body":"Scan the QR code on the login page using the scanner in your ING Banking app. No need for a card reader,— just fast and secure access.","title":"ING QR Code"},{"body":"Log in with Belgium’s trusted digital identity app. One tap, and you're in.","textLink":{"url":"/en/individuals/daily-banking/all-about-itsme-for-home-bank","text":"All about itsme®"},"title":"itsme®"},{"body":"Still available for users without a smartphone or those who prefer a separate physical device .","textLink":{"url":"/en/individuals/services/order-device","text":"Order card reader"},"title":"Card Reader"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"What is the easiest way to log in to Home’Bank without a card reader?","richBody":{"value":"<p><span lang=\"en-BE\" dir=\"ltr\"><span><span><span>You can use the ING QR code method with your ING Banking app or log in via itsme®. Both are secure, fast, and don’t require any additional devices.</span></span></span></span></p>"}},{"title":"Can I use Face ID or fingerprint to log in to the ING Banking app?","richBody":{"value":"<p><span lang=\"en-BE\" dir=\"ltr\"><span><span><span>Yes! If your smartphone supports biometric authentication, you can enable Face ID or fingerprint login for quick and secure access.</span></span></span></span></p>"}},{"title":"What is the ING QR code and how does it work?","richBody":{"value":"<p><span lang=\"en-BE\" dir=\"ltr\"><span><span><span>The ING QR code lets you log in to Home’Bank by scanning a code on your computer screen using the ING Banking app. It’s a secure and convenient alternative to the card reader.</span></span></span></span></p>"}},{"title":"Is it safe to use itsme® or biometric login?","richBody":{"value":"<p><span lang=\"en-BE\" dir=\"ltr\"><span><span><span>Absolutely. All login methods, including itsme® and biometrics, use advanced encryption and comply with the highest security standards.</span></span></span></span></p>"}},{"title":"I don’t have a smartphone. Can I still access my accounts online?","richBody":{"value":"<p><span lang=\"en-BE\" dir=\"ltr\"><span><span><span>Yes, you can still log in to <span><span><span>Home’Bank</span></span></span></span></span></span></span><span lang=\"en-BE\" dir=\"ltr\"><span><span><span> using your debit card and card reader. While we recommend digital methods for ease, the card reader remains available for those who need it.</span></span></span></span></p>"}},{"title":"The button with the QR code does not appear in my app. What should I do?","richBody":{"value":"<p><span><span><span>Check that you have the latest version of the app on your phone. <a data-type=\"internal\" href=\"/en/individuals/daily-banking/ing-banking-app\"><span>If you have an older version of the app, you can easily update or replace it by downloading the latest one.</span></a></span></span></span></p>"}},{"title":"Do I need the scanner in the app if I don't use Home'Bank/Business'Bank?","richBody":{"value":"<p><span><span><span>Yes. Even if you don&apos;t want to log into our Home&apos;Bank or Business&apos;Bank, the scanner in your ING Banking app can come in handy, for instance to make a payment with a QR code from Payconiq or Bancontact.</span></span></span></p>"}},{"title":"What is the difference between the ING QR Code and itsme®?","richBody":{"value":"<p><span><span><span>They are both ways of identifying yourself and signing payments. The ING QR code is exclusively for doing your banking as an ING customer. Itsme®, on the other hand, has other applications, such as logging into your profiles on government websites, etc.</span></span></span></p><p><span><span><span>When you use the QR code to sign a payment, you get to see more information about the payment than when you use itsme®. This is important to guard against phishing. The more information you see, the easier it is to tell if something is not right.</span></span></span></p>"}},{"title":"The confirmation screen for the signature doesn't appear in your app?","richBody":{"value":"<p>It may happen that you don&apos;t see the notification appear in your app. Solving this issue is easy. Just refresh the overview page or log out and in again.</p>"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Videos","intro":"Discover all the possibilities of the ING Banking app with these easy videos","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's"},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Using the app to log in and sign in Home'Bank?","intro":"The ING Banking app, a smooth and secure way to log in and sign in Home'Bank.","image":{"transformBaseUrl":"https://assets.ing.com/transform/a264fa91-2022-4a8b-87a8-947d36f38250/loginscreenmobilekey","type":"image","width":160,"original":"https://assets.ing.com/m/50eeb2a8be72fb7f/original/loginscreenmobilekey.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/ing-qr-code"}}]}]}}}