Download the latest version of the ING Banking app onto your smartphone and open it.
If you are not yet an ING customer, tap 'I'm new at ING' and follow the different steps.
If you are already an ING customer, tap 'I'm an ING customer' and choose between taking a picture of your ID document/passport or using the itsme® app.
"}},{"title":"At what age is the ING Banking app available?","richBody":{"value":"All ING customers aged 10 and over, who have a current account, can download and use the ING Banking app. The ING Banking app can be installed on smartphones with iOS and Android operating systems. ING customers with a tablet can also download the ING Banking app.
"}},{"title":"I lost my smartphone or tablet! What should I do?","richBody":{"value":"If your device is lost or stolen, you can delete your profile yourself via Home'Bank or call us on +32 2 464 60 04. In Home'Bank, go to the settings > 'Active apps' > select the device you have lost, click "Block".
Have a new phone? Download the ING Banking app through your app store and follow the instructions to set it up from scratch.
"}},{"title":"I have a new smartphone, how can I install the ING Banking App?","richBody":{"value":"After this you can start using your ING Banking app.
"}},{"title":"Which languages does the app support?","richBody":{"value":"The ING banking app follows the language settings of your device in Dutch, French and English when you install it, but you can modify that in the settings (For Android devices, as from Android 13). Are you German-speaking? Then we offer you personal advice and banking services in your own language. Our German-speaking advisers and staff are available for you over the phone. You can reach them on +32 2 464 60 03 and via our website.
"}},{"title":"I already have Home'Bank. Why use the ING Banking app?","richBody":{"value":"Home'Bank is only accessible via our website ing.be. It’s still useful if you want to:
The ING Banking app can be installed on a smartphone or tablet. Accessible in a few seconds, it is your best option when it comes to:
… and so much more!
"}},{"title":"Is ING working on new features for the ING Banking app?","richBody":{"value":"Of course! The ING Banking app is constantly being improved taking into account user feedback. New features are being added all the time.
"}},{"title":"How can I update the ING Banking app?","richBody":{"value":"All information on how to update your ING Banking app can be found in this article: Updating your ING Banking app.
"}},{"title":"Why can't I download or update the ING Banking app?","richBody":{"value":"There are a couple of reasons why you can't download or update the ING Banking app. Learn all about it in this article: Why can't I download or update my ING Banking app.
"}},{"title":"I have blocked my ING Banking app by entering 3 times the wrong access code. What should I do?","richBody":{"value":"From the login screen, tap the small orange "i" at the top right of your screen. Then select 'Forgot your code?' and follow the steps to reset the code of your ING Banking app.
"}},{"title":"Can I change the code of my ING Banking app ?","richBody":{"value":"From the 'Overview' tab, press 'Services' at the bottom right of your screen. Then select the 'Settings' option in the 'Do it yourself' menu. Then choose 'Change my app code'.
"}},{"title":"Can I change the visibility of my accounts?","richBody":{"value":"From the 'Overview' tab, press the 'settings' icon at the top of your screen. Select 'Change names and visibility' and then indicate where your accounts should be displayed (in your ING Banking app and/or in Home'Bank). You can also give them an alias and rearrange the display order.
Log in using the ING Banking app or itsme®. Click on the top right on 'Personalise your overview' or on the grey pen to the right of your current account. Then indicate where your accounts should be displayed (in your ING Banking app and/or in Home'Bank). You can also give them an alias and rearrange the display order.
"}},{"title":"I don't see my balances anymore. How can I unhide my account balances?","richBody":{"value":"In the ING Banking app you have the possibility to show or hide your account balances on the overview screen in 2 ways:
To revert the display of your balances, simply repeat the operation.
"}},{"title":"How do I register a new beneficiary?","richBody":{"value":"Register a new beneficiary from the ING Banking app:
Block your mobile profile from the ING Banking app:
We are happy to help you on +32 2 464 60 04 on weekdays from 8 am to 6 pm. You can also send us your questions via our chat available in the app.
"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Videos","intro":"Discover all the possibilities of the ING Banking app with these easy videos","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's"},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Log in and sign with the ING QR code","intro":"Easy, safe and innovative","image":{"transformBaseUrl":"https://assets.ing.com/transform/cfac491f-ddba-4196-b2b2-7aa5c3514282/BOY-ON-RAILROAD-TRACKS","type":"image","width":2160,"original":"https://assets.ing.com/m/2cc5b0379d8265d6/original/BOY-ON-RAILROAD-TRACKS.jpg","extension":"jpg"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"itsme®","intro":"Log into Home’Bank or Business'Bank via your smartphone","image":{"transformBaseUrl":"https://assets.ing.com/transform/cf69517a-8ec5-47cd-95e5-d116f9082d9d/itsme-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/1acc32dfee4184f4/original/itsme-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/all-about-itsme-for-home-bank"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Not sure it's ING on the line?","body":"With ‘Check the call’ in your ING Banking app, you can check every call quick as a flash.","image":{"transformBaseUrl":"https://assets.ing.com/transform/bbe52465-edbb-4390-aa47-fc00ba04c87e/2025-01-Branding-Campagne-Check-het-Gesprek-afb-2","type":"image","width":8192,"altTextNL":"dame gebruikt check het gesprek in ing app","original":"https://assets.ing.com/m/3a97dec49266f0a4/original/2025-01-Branding-Campagne-Check-het-Gesprek-afb-2.jpg","extension":"jpg"},"date":"2025-05-07","link":{"url":"/en/individuals/fraud-and-security/online-fraud/check-the-call"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Problem with your debit card?","intro":"Order your new card","image":{"transformBaseUrl":"https://assets.ing.com/transform/b762dbec-069f-4f84-9402-25d1ba05742e/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone","type":"image","width":1920,"original":"https://assets.ing.com/m/295e77da4d1dd5d6/original/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/order-new-card"}}]}]},"legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal mentions"},{"componentType":"paragraph","richBody":{"value":"The Home'Bank, Business'Bank Services and ING Banking app are available to all Home'Bank, Business'Bank, ING Banking subscription holders (subject to acceptance by ING and mutual agreement).
The call charges and, if applicable, the charges for the use of data to access and to use the call via the ING Banking app shall be borne by the user.
All relevant information, such as the Home'Bank, Business'Bank Conditions, (annexed to ING’s General Regulations), the ING Banking Terms and Conditions, transaction fees, is available on www.ing.be, at your ING branch and by telephone on +32 2 464 60 04.
"}},{"componentType":"paragraph","richBody":{"value":"Apple Pay is a payment application offered by Apple Inc., located at One Infinite Loop Cupertino, CA 95014, United States, that allows you to initiate card transactions. The general terms and conditions set by Apple apply to this service.
ING Belgium customers who are over 16 years old, have active ING debit cards and a compatible Apple device, can link their card free of charge. ING's ApplePay Regulations and the applicable terms and conditions of the linked card are available on ing.be, at your ING branch and by telephone on +32 2 464 60 04.
"}},{"componentType":"paragraph","richBody":{"value":"ING+ deals Belgium aim to provide its customers with benefits in the form of discounts for purchases from its business partners. Within the framework of ING+ deals, ING Belgium organises one or more Promotions of a limited duration in the course of each year. For each Promotion, ING Belgium communicates, through its Home'Bank / ING Banking services, the list of participating business partners and the benefit(s) offered to them. These benefits are guaranteed within the limits (conditions and/or terms) set in the offer of the business partner.
To participate in a Promotion, the ING Belgium Customer must register for it via the "ING+ deals" page of ING Belgium's Home'Bank / ING Banking services. Before registering for a Promotion, the Customer must provide an account to which all the discounts due in respect of the Promotions will be reimbursed. The Customer must be the holder or joint holder of this account and it must be an ING Lion Account (ING Do Basic) or an ING Green Account (ING Do More) with ING Belgium. This reference account will remain the same for any new Promotions organised by ING Belgium.
Cashback will be paid:
> following the date of the Customer’s purchase as referred to in the Promotion, or
> if a right of renunciation/withdrawal to be exercised with the trading partner is applicable to the purchase made under the Promotion, following the end date of the period of renunciation/withdrawal defined by the terms and conditions of the business partners’ offers, to the extent that you have not exercised this right of renunciation/withdrawal. If this right is exercised, the Customer automatically loses his/her right to reimbursement of the discount within the framework of the Promotion in question. The aforementioned period will in any case never exceed 45 calendar days from the date of the Customer’s purchase as referred to in the Promotion.
A Customer may register for a Promotion for the duration of its validity, and, if applicable, from the publication of its announcement as defined in point 2 of the Regulations governing “ING+Deals” and its special offers. If the Customer registers for an ongoing action, he/she nevertheless benefits of all advantages related to the said action for the duration of the latter, in accordance with the terms and/or conditions set out in the offer made by the business partners and for all his/her purchases, even if purchases were made prior to the registration in question. However, in order to benefit from the discount offered on online purchases within the framework of a Promotion (provided that this possibility is offered under the terms of the Promotion in question), the Customer must connect to the "ING+ deals" page of the ING Belgium Home'Bank / ING Banking services beforehand, and click on the offer of the business partner in question, in order to be redirected to the said business partner's website.
All relevant terms and conditions are available at www.ing.be, from all ING branches or by calling +32 2 464 60 04. Read the ING+ deals terms and conditions.
"}},{"componentType":"paragraph","richBody":{"value":"Legal information concerning itsme®
The offer of "itsme” (or "Belgian Mobile ID”) services and "itsme for ING BE” (or "Belgian Mobile ID for ING BE”) services is valid subject to acceptance by ING Belgium S.A. and by Belgian Mobile ID S.A. and subject to mutual agreement. The terms and conditions (General Terms and Conditions and other supplementary information) are available, for the "itsme” services, at itsme.be and, for the "itsme for ING BE” services, from any ING branch or at ing.be.
The "itsme” services are provided by Belgian Mobile ID SA (Place Sainte-Gudule 5, 1000 Brussels - VAT 0541.659.084 - BE64 0017 1071 6652) and offered by ING Belgium S.A./nv. (partner of Belgian Mobile ID S.A.) and the "itsme for ING BE” services are provided by ING Belgium S.A./nv.
"}},{"componentType":"paragraph","richBody":{"value":"App Store is a service brand of Apple Inc. registered in the United States and other countries.
Google Play is a trademark of Google LLC.
"}}]}}}