We offer Three solutions for our customers who have a visual impairment.
"}},{"componentType":"accordion","accordionList":[{"title":"1. Itsme","richBody":{"value":"It’s me enables to Log in securely and easily, create new accounts, confirm transactions, and sign documents. Without card readers, without difficult passwords.
This technology has implemented several measures to make this technology accessible, please check following link "itsme r commits fully to digital inclusion" to see the latest improvements for visual impairment.
"}},{"title":"2. Enlarge the text on your card reader","richBody":{"value":"
Your card reader displays an identification code which you need to enter on your computer in order to login to Home'Bank or Business'Bank and sign banking transactions.
Our card reader has been specially designed to ensure maximum ease of use:
If you have difficulty reading this code, you can make the text larger by pressing the zero key when the RESPONSE is displayed.
If you still have difficulties, we have developed a modified login procedure for users of talking card readers, which still provides the same level of security.
"}},{"title":"3. The talking card reader","richBody":{"value":"ING also has a talking card reader for online banking with Home'Bank and Business'Bank. It reads out what you enter yourself and what you need to enter.
You can obtain this card reader and a set of earphones completely free of charge in one of 2 ways:
Instructions for using the ING talking card reader:
You can use this card reader to log in to Home'Bank or Business'Bank or to sign transactions. Below you will find 2 PDF files which show you how to do so:
Using a talking card reader from another bank:
Even if you prefer using a talking card reader from another bank compatible with our own e-banking services, you still have the opportunity to register as a Home'Bank and/or Business'Bank user with a visual impairment. We can then adapt certain settings in order to meet your needs.
Please let us know by calling us on + 32 2 464 60 04 (Monday to Friday from 8 a.m. to 6 p.m.
"}}]},{"componentType":"paragraph","title":"How do I use digital channels with assisted technology?","richBody":{"value":"We are gradually replacing all our current ATMs with new CASH points, which will be better distributed and better adapted to daily life. On the website www.cash.be you can access all the information around cash points.
CASH points are equipped with clear and easy-to-use touch screens. They also all have a voice guidance system, so that visually impaired and blind clients can carry out all transactions.
"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/2e0e4627-81a6-4d9d-8afd-a31d1fade4f1/atmnopadding","altTextEN":"An illustration of a yellow ATM machine","original":"https://assets.ing.com/m/b10bc8b8ee80b13/original/atmnopadding.svg","extension":"svg"}},{"componentType":"paragraph","title":"Are the physical bank card accessible?","richBody":{"value":"
We are gradually replacing all our current ATMs with new CASH points, which will be better distributed and better adapted to daily life. On the website www.cash.be, you can access all the information around cash points.
"}}]},{"componentType":"sectionTitle","title":"We welcome your feedback"},{"componentType":"paragraph","richBody":{"value":"We are constantly working to improve our services, and as such we welcome your suggestions and comments. You can provide feedback to us in any of the three following ways
"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant via Chat in your ING Banking app, in the 'Services' menu at the bottom your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/b24c508e-172a-45b5-945f-eec8f0a60ece/Hand-holding-smartphone","type":"image","width":160,"altTextEN":"banking app","altTextNL":"banking-app","altTextFR":"app bancaire","original":"https://assets.ing.com/m/5d8a71efaf312c38/original/Hand-holding-smartphone.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Find a branch or an ATM","intro":"Locate the nearest ING branch or ATM to manage your banking needs in person","image":{"transformBaseUrl":"https://assets.ing.com/transform/dab6ec23-57b0-42e8-bfe1-042f611ed4c6/Location-Location_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/376d26620acc843/original/Location-Location_Outline.svg","extension":"svg"},"link":{"url":"/en/individuals/services/branches"},"linkText":"Find an ING branch"},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Call Client Services","intro":"Dial directly +32 2 547 61 03, during business hours, Monday to Friday from 8am till 6pm.","image":{"transformBaseUrl":"https://assets.ing.com/transform/716315df-7248-46cc-ab6a-064eeb577eba/call_outline_orange_rgb0","type":"image","width":200,"original":"https://assets.ing.com/m/628ea5d15f3f015b/original/call_outline_orange_rgb0.png","extension":"png"},"link":{"url":"tel:003225476103"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also consider"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"What’s happening at ING regarding accessibility?","intro":"Discover a summary of our accessibility efforts","image":{"transformBaseUrl":"https://assets.ing.com/transform/6f6bd87f-014b-432d-ac1c-81778f35e9b2/Young-woman-showing-a-customer-some-vinyl-records-at-a-market-stall-on-the-street","type":"image","width":1920,"altTextEN":"Young woman showing a customer some vinyl records at a market stall on the street","altTextFR":"Jeune femme montrant à un client des disques vinyles sur un étal de marché dans la rue","altTextDE":"Jonge vrouw laat een klant vinylplaten zien bij een marktkraam op straat","original":"https://assets.ing.com/m/5c7c2f57c4ae4937/original/Young-woman-showing-a-customer-some-vinyl-records-at-a-market-stall-on-the-street.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/accessibility-statement-for-digital-services"}}]}]}}}