{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/61138ab1a559002a/original/ing-banking-app-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/b00ab196-8583-4fff-be5d-c47ab14e53f2/ing-banking-app-1920","type":"image","width":1920},"intro":"Used by 1.5 million customers and available on smartphone or tablet.","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the ING Banking app"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Login secured and easy in the app with fingerprint or face recognition (Face-ID)","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Advantages"},{"componentType":"productFeatures","highlighted":false,"image":{"extension":"png","original":"https://assets.ing.com/m/64fd790c8496c79c/original/icon_validate.png","transformBaseUrl":"https://assets.ing.com/transform/b352a747-0518-4b60-91d9-31fcf58e981b/icon_validate","type":"image","width":288},"items":[{"body":"With biometrics no one can secretly look over your shoulder to get your code","title":"Secure"},{"body":"You don't have to remember a code","title":"Simple"},{"body":"You don't have to enter 5 digits, put your finger on your smartphone or show your face","title":"Fast"}]},{"componentType":"sectionTitle","title":"How can you configure this?"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"Yes? Then go to the next step","title":"Do you have fingerprint or facial recognition available on your smartphone?"},{"body":"Log in to the app > Click on the 'Services' tab > Go to 'Do it yourself' > Select 'Settings'","textLink":{"text":"Or click here to go directly to the app settings","url":"https://ebanking.ing.be/banking/mobile/settings/overview"},"title":"Go to the app settings"},{"body":"Scroll in the settings down to 'Access and confirmation'","title":"Go to 'Access and confirmation'"},{"body":"Activate fingerprint or facial recognition to log in and/or sign transactions","title":"Select either 'Fingerprint' or 'Face recognition'"}]}},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"accordionList":[{"richBody":{"value":"<p>Check the app settings again to verify if they are activated</p>"},"title":"Why can I suddenly no longer log in and/or sign with fingerprint or facial recognition?"},{"richBody":{"value":"<p>Please check the following:</p><ol><li>Your smartphone must have fingerprint or facial recognition. This technology is not available on certain smartphones</li><li>Check whether you have configured your fingerprint or face on your smartphone</li><li>Go to the general settings of your smartphone &gt; select the ING banking app in the general settings &gt; check whether you authorized the use of fingerprint or facial recognition</li></ol>"},"title":"Why can't I find fingerprint or facial recognition in the ING banking app settings?"},{"richBody":{"value":"<p>You have 2 attempts with your fingerprint or facial recognition. If that doesn&apos;t work, you must enter your code.</p>"},"title":"What happens if my fingerprint or facial recognition was wrong?"}],"componentType":"accordion"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"png","original":"https://assets.ing.com/m/339821fea45a86ed/original/Mobile-phone-Icon.png","transformBaseUrl":"https://assets.ing.com/transform/0b8569d9-0f4e-4c61-a84f-747c63743dcb/Mobile-phone-Icon","type":"image","width":200},"intro":"Download the ING Banking app","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Carry your bank in your pocket"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"text":"More services and how to contact us","url":"/en/individuals/services"}]}]},"hasMacro":false,"id":"bce686f3-256b-44bd-856f-2c3a8ad4cbb6","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"productHeader","coreHeader":{"body":"Then you can choose to log in and sign transactions with fingerprint or facial recognition instead of with your PIN code.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/700b2a508879009d/original/Young-woman-using-mobile-phone-at-camera.jpg","transformBaseUrl":"https://assets.ing.com/transform/28c6dcde-dd64-4d87-be72-781c44489afb/Young-woman-using-mobile-phone-at-camera","type":"image","width":6000},"subtitle":"Does your smartphone has fingerprint or facial recognition?","title":"Fingerprint and face recognition"}},"publishDate":"2024-09-20T16:03:28.871+02:00"}}