{"type":"document","data":{"id":"b5ad175d-854f-43f1-adcf-6f4d2b812437","localeString":"en-GB","publishDate":"2025-12-11T12:18:31.326+01:00","contentType":"onecms:editorialPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Forgotten your PIN code?, Blocked your PIN code? Or Need a new PIN code? Consult your PIN code and unblock your debit card and credit card using the ING Banking app"},"mainHeaderZone":{"componentType":"editorialHeader","coreHeader":{"title":"Check the PIN code or unblock your card in the ING Banking app","subtitle":"New debit card? Forgotten your PIN code? Blocked your PIN by entering the wrong code? Consult the PIN code or unblock or unblock your debit or credit card by using the ING Banking app.","body":"Did you know that parents of minor children can also view the PIN code for the debit card(s) of their minor children?\r\nOn the card selection screen, they can choose between their own cards and those of their minor children."},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Daily Banking"}},"date":"2023-11-21","readingTime":4},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to see/check the PIN code or unblock your card in the ING Banking app?"},{"componentType":"paragraph","richBody":{"value":"<p>You can easily view or/and unblock the PIN code of your debit or credit card in your ING Banking app in less than one minute. <a href=\"https://ebanking.ing.be/banking/content/individuals/products/check-your-pin-code\">Discover the functionality in your app</a>. </p><p> </p>"}},{"componentType":"applicationProcess","steps":{"stepList":[{"title":"Go to 'Services'","body":"Open the ING Banking app and tap on the 'Services' section at the bottom right in the app."},{"title":"Choose the option 'Cards' and then 'Pincode'","body":"Selecting the service 'Pincode will start the option to see the PIN code or unblock a card."},{"title":"Choose the card of which you want to see the pin code","body":"Your PIN is displayed digit by digit."}]}},{"componentType":"paragraph","title":"Or watch the video below with step by step instructions.","richBody":{"value":"<p></p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/2acc599bea4ac46d/original/730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.mp4","videoPreviewURLs":["https://assets.ing.com/m/2acc599bea4ac46d/1080p-730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.mp4","https://assets.ing.com/m/2acc599bea4ac46d/480p-730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.mp4","https://assets.ing.com/m/2acc599bea4ac46d/720p-730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.mp4","https://assets.ing.com/m/2acc599bea4ac46d/mp4-730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/2acc599bea4ac46d/mini-730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.jpg","webimage":"https://assets.ing.com/m/2acc599bea4ac46d/webimage-730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.jpg","thul":"https://assets.ing.com/m/2acc599bea4ac46d/thul-730118-How-to-manage-your-debit-cards-via-the-ING-Banking-app-EN-1920-1080-08082023.jpg"},"extension":["mp4"]}},{"componentType":"paragraph","title":"Attention when viewing your PIN code:","richBody":{"value":"<ul><li>Memorize your PIN code <strong>without writing it down.</strong></li><li>You will receive an email on the registered email address in your profile confirming that you have viewed your PIN code</li><li>You will not receive any messages to request the PIN code by sms,<strong> never respond to those messages.</strong></li></ul>"}},{"componentType":"sectionTitle","title":"I do not yet use the ING Banking app"},{"componentType":"paragraph","richBody":{"value":"<p>Scan the QR code below and download the ING Banking app to do your banking operations. With this app, you can manage your PIN code of your debit or credit card and perforlm many other banking services, whenever and wherever you want.</p>"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/19c5001d-dcaf-4aa2-8314-36bc9fa3aa4b/Qr-code-consult-pin-EN","original":"https://assets.ing.com/m/488e2244f8fc31ad/original/Qr-code-consult-pin-EN.png","extension":"png"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"Is there anything else I need to do after I  viewed the PIN code or unblocked my card ?","richBody":{"value":"<p>Yes for new cards - see next question. No, after you have viewed your PIN code or unblocked your card there&apos;s nothing else you need to do to enjoy  the benefits of your card. </p>"}},{"title":"Can I also view the PIN code of a new card?","richBody":{"value":"<p>Of course! However, to use your card you must activate it by carrying out a transaction with a PIN code, e.g. a purchase in a store with your card (not online) or a cash withdrawal from an ATM or change your pin.  </p>"}},{"title":"Can I also view the PIN code or unblock my ING credit card?","richBody":{"value":"<p>Yes, through the same option you can also view the PIN code or unblock your ING credit card.  On the choose a card screen, you select the credit card.  </p>"}},{"title":"Can I also view the PIN code or unblock a card of a minor child?","richBody":{"value":"<p>As a parent - click on “Children’s overview – Select minor child – Parental control” or chose on the card selection screen (Check Pin code) the debit card(s) of your minor children.</p><p>A minor child can view the PIN code or unblock a card in his or her ING Banking app:</p><ol><li>Go to the &apos;Services&apos; tab, in the bottom-right corner of the main screen</li><li>Select &apos;Cards&apos;</li><li>Select &apos;Check PIN&apos;</li></ol><p>The ING Banking app is available from the age of 10. </p>"}},{"title":"Can I also unblock my debit or credit card if I blocked it in the card reader?","richBody":{"value":"<p>No, for this you must activate it by carrying out a transaction with a PIN code, e.g. a purchase in a store with your card (not online) or a cash withdrawal from an ATM.  </p>"}},{"title":"Can I change the PIN code of my card?","richBody":{"value":"<p>Go to a Cash point or ING ATM or other bank ATM to change the PIN code of your card.</p>"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Videos","intro":"Discover all the possibilities of the ING Banking app with these easy videos","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's"}]},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/individuals/services","text":"More services and how to contact us"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Manage your debit card","intro":"Manage your debit card online, 24/7","image":{"transformBaseUrl":"https://assets.ing.com/transform/c6dab467-b5a0-4b87-afc3-995a3f2ea00b/Woman-putting-a-debit-card-in-a-payment-terminal-in-the-supermarket","type":"image","width":6240,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/ecaabaf9dcdea56/original/Woman-putting-a-debit-card-in-a-payment-terminal-in-the-supermarket.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/manage-your-debit-card"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Change debit card limits","intro":"Adjust the maximum amount you can withdraw/pay per day","image":{"transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","width":160,"original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/mobile/modify-limits-debit-card?EW=true"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Debit card broken?","intro":"Replace it and apply for a new debit card.","image":{"transformBaseUrl":"https://assets.ing.com/transform/b9171e1e-a9e6-46a7-8dfc-a963865d3201/cardblockedscissors","type":"image","width":160,"original":"https://assets.ing.com/m/3f6f60f9ba85b088/original/cardblockedscissors.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/daily-banking/replace-order-debit-card?EW=true"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>Access to Home’Bank, Business’Bank and ING Banking services is free of charge (except for any fees charged by your telecommunications operator and fees related to certain transactions, e.g. international bank transfers) for all customers with a Home’Bank, Business’Bank and ING Banking subscription (subject to approval by ING and mutual agreement). The terms and conditions of the Home’Bank, Business’Bank services (appended to ING’s General Regulations), general terms and conditions of ING Banking, rates for transactions and any other additional information, are available at www.ing.be, in your ING branch and by phone on +32 2 464 60 04.</p>"}}]}}}