You can find a step-by-step guide and helpful tips and insights in the video below.
"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/2127ef72c5cce02e/original/How-to-close-an-account-using-the-ING-Banking-app.mp4","videoPreviewURLs":["https://assets.ing.com/m/2127ef72c5cce02e/1080p-How-to-close-an-account-using-the-ING-Banking-app.mp4","https://assets.ing.com/m/2127ef72c5cce02e/mp4-How-to-close-an-account-using-the-ING-Banking-app.mp4","https://assets.ing.com/m/2127ef72c5cce02e/480p-How-to-close-an-account-using-the-ING-Banking-app.mp4","https://assets.ing.com/m/2127ef72c5cce02e/720p-How-to-close-an-account-using-the-ING-Banking-app.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/2127ef72c5cce02e/mini-How-to-close-an-account-using-the-ING-Banking-app.jpg","webimage":"https://assets.ing.com/m/2127ef72c5cce02e/webimage-How-to-close-an-account-using-the-ING-Banking-app.jpg","thul":"https://assets.ing.com/m/2127ef72c5cce02e/thul-How-to-close-an-account-using-the-ING-Banking-app.jpg"},"extension":["mp4"]}},{"componentType":"paragraph","richBody":{"value":"Do you want more help? Contact us for more information. The easiest way is through chat in the ING Banking app.
"}},{"componentType":"sectionTitle","title":"We may have something more tailored to your needs"},{"alignedImage":{"position":"right","extension":"svg","original":"https://assets.ing.com/asset/222b973b-4cfc-492f-8bdd-a627232b251e/Packs-wizard.svg","transformBaseUrl":"https://assets.ing.com/transform/222b973b-4cfc-492f-8bdd-a627232b251e/Packs-wizard"},"componentType":"paragraph","richBody":{"value":"Maybe your needs evolved over time? Good news, so did we.
ING is now offering four different banking experiences with four different account packs. Maybe one of these packs suits you better?
You should take a look, switching from one to the other is entirely free.
"},"textLinks":[{"text":"Switch to a different pack","url":"https://ebanking.ing.be/banking/accounts/packs-portability?EW=true"},{},{}]},{"componentType":"sectionTitle","title":"Did you already know about below benefits you'll enjoy as an ING customer?"},{"componentType":"productFeatures","highlighted":false,"image":{"extension":"svg","original":"https://assets.ing.com/asset/547f0489-c964-4076-b086-06c0e24c2ba0/vermogenthemas-3.svg","transformBaseUrl":"https://assets.ing.com/transform/547f0489-c964-4076-b086-06c0e24c2ba0/vermogenthemas-3","type":"image","width":160},"items":[{"body":"Activate ING+ deals in less than 1 minute in your ING Banking app and enjoy exclusive cashback discounts by our numerous partners!","textLink":{"text":"Discover ING+ Deals","url":"/en/individuals/daily-banking/ing-plus-deals"},"title":"ING+ Deals"},{"body":"Sending money to accounts with other banks can take around 2 working days. At ING, we make sure your recipient gets the money within seconds, completely free of charge!","title":"Free instant credit transfers"},{"body":"Looking for a movie to watch, a game to play, or do you need something delivered quickly? Amazon's got you covered. Included in your pack ING More, ING Extra or ING Max.","textLink":{"text":"Discover Amazon Prime","url":"/en/individuals/current-accounts-packs/amazon-prime"},"title":"Amazon Prime"},{"body":"Enjoy essential banking services, stay protected with several insurances, and benefit from lifestyle features, all at once, all included.","textLink":{"text":"Discover our packs","url":"/en/individuals/current-accounts-packs"},"title":"Enjoy extra value and benefits with packs"},{"body":"Contact customer service anytime and anywhere via the ING Banking app on your smartphone and enjoy direct help.","textLink":{"text":"It's easy, fast, safe and discrete!","url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Our chat is always there to help!"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"accordionList":[{"richBody":{"value":"All your pack benefits and services will be closed alongside your account.
Closing an account means closing the linked pack and automatically cancelling all associated services, including cards, insurance and benefits.
"},"title":"How can I close an account pack in the ING Banking app?"},{"richBody":{"value":"Closing a pack means closing the linked account and automatically cancelling all associated services, including cards, insurance and benefits.
"},"title":"What does closing a pack mean in practice?"},{"richBody":{"value":"
No. Benefits remain active until the closure is fully completed. You can continue using all services until the account is effectively closed.
Regular fees for your pack and account will still apply during this time.
"},"title":"Are benefits stopped immediately after the request?"},{"richBody":{"value":"Insurance coverage stops at closure, but claims for events that occured before closure can still be submitted using the Protection ID.
"},"title":"What happens to insurance after closure?"},{"richBody":{"value":"Yes, you can cancel at any time. For more information, visit the dedicated page on our website, where you will find everything about your Amazon Prime.
Find out more on our Amazon Prime on our dedicated page.
"},"title":"Can I cancel Amazon Prime at any time?"},{"richBody":{"value":"No, closing an account, and the linked pack, is completely free of charge.
Ongoing fees (pro rata calculated fees of the account, tax on bank documents (if any), …) and interest are however included in the calculation of the final balance.
"},"title":"Are there any fees associated with closing an account pack?"},{"richBody":{"value":"Change the type of pack in your ING Banking app. Tap ‘Accounts’ under the ‘Services’ tab and choose ‘Change current account pack’.
"},"title":"How to change my pack?"},{"richBody":{"value":"Download your account statements before closure. Afterward these are no longer available.
"},"title":"Can I download account statements of a closed account?"},{"richBody":{"value":"Yes, that is possible. If you want to close multiple accounts, please note that the balance transfer can take place immediately if there are no linked products (e.g. an investment product). If there are still linked products that may require an action, we cannot immediately transfer the funds. Therefore, choose a beneficiary account that you do not wish to close and to which we can always transfer the funds.
"},"title":"Can I close more than one account?"},{"richBody":{"value":"This depends on the type of access you have to the account. Each account holder or individual that can sign alone on the account can request the closure through the ING Banking app or Home’Bank. In case you have to sign together (with other proxy holders), contact us and we’ll help you further.
"},"title":"Can I close a joint account or one with multiple holders?"},{"richBody":{"value":"Most probably something is preventing us to close the account pack. Contact us and we’ll help you further.
"},"title":"What do I do when I receive the message that I can’t close my account and related pack online?"},{"richBody":{"value":"You can close your account via the ING Banking app or Home'Bank if you have another account within the SEPA zone. If you only have an account outside of the SEPA zone, please contact us and we’ll help you further.
"},"title":"How do I close an account with a transfer to an account outside of Belgium?"},{"richBody":{"value":"No, it’s not necessary to close your credit card or ING Cash reserve beforehand. It will be closed at the same time as the closure of your account.
"},"title":"Do I need to close my credit card or ING Cash reserve before closing the account pack?"},{"richBody":{"value":"You cannot close the account while there is an investment product linked to it. Please contact us and we’ll help you further.
"},"title":"What do I do when the account is linked to an investment like a Star Fund, ING Advice Invest, ING Self Invest…?"},{"richBody":{"value":"Yes, with bank switching, account holders can transfer payment orders from their old account to a new one and settle the old account. This service is provided by your new bank.
Please note that linked investment products, loans, and mortgages need to be arranged before contacting the new bank to request the bank switch.
"},"title":"Can I use bank switching to close an account pack?"},{"richBody":{"value":"Change the linked account in your ING Banking app or Home’Bank before you request the closure. Go to ‘Services’ in your ING Banking app or Home’Bank, then tap on ‘Mortgages’.
"},"title":"What do I do when the account is used to pay for a mortgage?"},{"richBody":{"value":"You cannot close the account while the account is used to repay a loan. Contact us and we’ll help you further.
"},"title":"What do I do when the account is used to pay for another lending product?"},{"richBody":{"value":"The easiest way to close your child’s account is in the ING Banking app or Home'Bank. This option is only available if you have full control over the account.
Not sure if you do? No worries, just try to close the account in the app. If the account doesn’t appear in the list of accounts to close, you’ll need to contact us by phone or chat.
"},"title":"How can I close my minor child's savings account?"},{"richBody":{"value":"It is not possible to request the reopening of a closed account and associated pack.
"},"title":"Can I reopen a closed account pack?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806},"intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/2926bdf0644d0d0f/original/Group-of-friends-hug-and-look-happy-as-they-leave-a-train-at-the-station-in-the-sunshine.jpg","transformBaseUrl":"https://assets.ing.com/transform/38acf1de-b952-4b00-bc3b-aa54ffe665bc/Group-of-friends-hug-and-look-happy-as-they-leave-a-train-at-the-station-in-the-sunshine","type":"image","width":5616},"intro":"Find more information here.","link":{"url":"/en/business/payments/close-account-business"},"title":"Want to close a business account?"}],"componentType":"cards"}]},"hasMacro":false,"id":"7c6bd1ce-4eab-4a86-9e89-cdc7c8d42ff0","legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal mentions"},{"componentType":"paragraph","richBody":{"value":"Access to Home’Bank, Business’Bank, ING Banking app and ING Banking services is free of charge (except for any fees charged by your telecommunications operator and fees related to certain transactions, e.g. international bank transfers) for all customers with a Home’Bank, Business’Bank, ING Banking app and ING Banking subscription (subject to approval by ING and mutual agreement). Telephone communication costs and, where applicable, costs associated with the use of electronic communication networks to access and use the call via the app feature are the responsibility of the user. The terms and conditions of the Home’Bank, Business’Bank, ING Banking app services (appended to ING’s General Regulations), general terms and conditions of ING Banking, rates for transactions and any other additional information, are available at www.ing.be, in your ING branch and by phone on +32 2 464 60 04.
"}}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily banking","url":"/en/individuals/daily-banking/compare-bank-accounts"}},"componentType":"productHeader","coreHeader":{"body":"Did you know? With 4 account packs at your disposal, there might be a different one more fit to your needs. You can switch packs anytime, your account number and ongoing orders remain the same.\r\n\r\nNo longer need an account at ING? \r\nWe’re sorry to see you go. If no other pack is suited to you, we will guide you throughout your account closure. Good to know: all your pack benefits and services will be closed alongside your account.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/8897ce8e-c20a-48a5-a373-4c68372fe9b6/Depressed-traveler-waiting-at-airport-after-flights-delays-and-cancellations.jpg","transformBaseUrl":"https://assets.ing.com/transform/8897ce8e-c20a-48a5-a373-4c68372fe9b6/Depressed-traveler-waiting-at-airport-after-flights-delays-and-cancellations","type":"image","width":1920},"subtitle":"New circumstances in your life? We accompany you along the way.","title":"How to close your account pack"},"cta":{"componentType":"cta","textLink":{"text":"Switch to a different pack","url":"https://ebanking.ing.be/banking/accounts/packs-portability?EW=true"}}},"publishDate":"2026-05-21T07:45:46.575+02:00"}}