You can find a step-by-step guide and helpful tips and insights in the video below.
"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/2127ef72c5cce02e/original/How-to-close-an-account-using-the-ING-Banking-app.mp4","videoPreviewURLs":["https://assets.ing.com/m/2127ef72c5cce02e/1080p-How-to-close-an-account-using-the-ING-Banking-app.mp4","https://assets.ing.com/m/2127ef72c5cce02e/mp4-How-to-close-an-account-using-the-ING-Banking-app.mp4","https://assets.ing.com/m/2127ef72c5cce02e/480p-How-to-close-an-account-using-the-ING-Banking-app.mp4","https://assets.ing.com/m/2127ef72c5cce02e/720p-How-to-close-an-account-using-the-ING-Banking-app.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/2127ef72c5cce02e/mini-How-to-close-an-account-using-the-ING-Banking-app.jpg","webimage":"https://assets.ing.com/m/2127ef72c5cce02e/webimage-How-to-close-an-account-using-the-ING-Banking-app.jpg","thul":"https://assets.ing.com/m/2127ef72c5cce02e/thul-How-to-close-an-account-using-the-ING-Banking-app.jpg"},"extension":["mp4"]}},{"componentType":"paragraph","richBody":{"value":"Do you want more help? Contact us for more information. The easiest way is through chat in the ING Banking app.
"}},{"componentType":"sectionTitle","title":"We may have something more tailored to your needs"},{"componentType":"paragraph","richBody":{"value":"Maybe your needs evolved over time? Good news, so did we.
ING is now offering two different banking experiences with two different account packs. Maybe one of these packs suits you better?
You should take a look, switching from one to the other is entirely free.
"},"textLinks":[{"url":"https://ebanking.ing.be/banking/accounts/account-portability?EW=true","text":"Switch my account"}]},{"componentType":"sectionTitle","title":"Did you already know about below benefits you'll enjoy as an ING customer?"},{"componentType":"productFeatures","image":{"transformBaseUrl":"https://assets.ing.com/transform/1075c9db-3526-4878-86e7-b9eff9f2b218/icon_Fine","type":"image","width":288,"original":"https://assets.ing.com/m/77f2ac1bbd0a8b3f/original/icon_Fine.png","extension":"png"},"highlighted":false,"items":[{"body":"Activate ING+ deals in less than 1 minute in your ING Banking app and enjoy exclusive cashback discounts by our numerous partners!","textLink":{"url":"/en/individuals/daily-banking/ing-plus-deals","text":"Discover ING+ Deals"},"title":"ING+ Deals"},{"body":"Sending money to accounts with other banks can take around 2 working days. At ING, we make sure your recipient gets the money within seconds, completely free of charge!","title":"Free instant credit transfers"},{"body":"Contact customer service anytime and anywhere via the ING Banking app on your smartphone and enjoy direct help.","textLink":{"url":"/en/individuals/daily-banking/contact-ing-via-chat","text":"It's easy, fast, safe and discrete!"},"title":"Our chat is always there to help!"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"How can I close an account in the ING Banking app?","richBody":{"value":"No, closing an account is completely free of charge.
Ongoing fees (pro rata calculated fees of the account, tax on bank documents (if any), …) and interest are however included in the calculation of the final balance.
"}},{"title":"Can I download account statements of a closed account?","richBody":{"value":"Download your account statements before closure. Afterward these are no longer available.
"}},{"title":"Can I close more than one account?","richBody":{"value":"Yes, that is possible. If you want to close multiple accounts, please note that the balance transfer can take place immediately if there are no linked products (e.g. an investment product). If there are still linked products that may require an action, we cannot immediately transfer the funds. Therefore, choose a beneficiary account that you do not wish to close and to which we can always transfer the funds.
"}},{"title":"Can I close a joint account or one with multiple holders?","richBody":{"value":"This depends on the type of access you have to the account. Each account holder or individual that can sign alone on the account can request the closure through the ING Banking app or Home’Bank. In case you have to sign together (with other proxy holders), contact us and we’ll help you further.
"}},{"title":"What do I do when I receive the message that I can’t close my account online?","richBody":{"value":"Most probably something is preventing us to close the account. Contact us and we’ll help you further.
"}},{"title":"How do I close an account with a transfer to an account outside of Belgium?","richBody":{"value":"You can close your account via the ING Banking app or Home'Bank if you have another account within the SEPA zone. If you only have an account outside of the SEPA zone, please contact us and we’ll help you further.
"}},{"title":"Do I need to close my credit card or ING Cash reserve before closing the account?","richBody":{"value":"No, it’s not necessary to close your credit card or ING Cash reserve beforehand. It will be closed at the same time as the closure of your account.
"}},{"title":"What do I do when the account is linked to an investment like a Star Fund, ING Advice Invest, ING Self Invest…?","richBody":{"value":"You cannot close the account while there is an investment product linked to it. Please contact us and we’ll help you further.
"}},{"title":"Can I use bank switching to close an account?","richBody":{"value":"Yes, with bank switching, account holders can transfer payment orders from their old account to a new one and settle the old account. This service is provided by your new bank.
Please note that linked investment products, loans, and mortgages need to be arranged before contacting the new bank to request the bank switch.
"}},{"title":"What do I do when the account is used to pay for a mortgage?","richBody":{"value":"Change the linked account in your ING Banking app or Home’Bank before you request the closure. Go to ‘Services’ in your ING Banking app or Home’Bank, then tap on ‘Mortgages’.
"}},{"title":"What do I do when the account is used to pay for another lending product?","richBody":{"value":"You cannot close the account while the account is used to repay a loan. Contact us and we’ll help you further.
"}},{"title":"How can I close my minor child's savings account?","richBody":{"value":"The easiest way to close your child’s account is in the ING Banking app or Home'Bank. This option is only available if you have full control over the account.
Not sure if you do? No worries, just try to close the account in the app. If the account doesn’t appear in the list of accounts to close, you’ll need to contact us by phone or chat.
"}},{"title":"Can I reopen a closed account?","richBody":{"value":"It is not possible to request the reopening of a closed account.
"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Want to close a business account?","intro":"Find more information here.","image":{"transformBaseUrl":"https://assets.ing.com/transform/38acf1de-b952-4b00-bc3b-aa54ffe665bc/Group-of-friends-hug-and-look-happy-as-they-leave-a-train-at-the-station-in-the-sunshine","type":"image","width":5616,"original":"https://assets.ing.com/m/2926bdf0644d0d0f/original/Group-of-friends-hug-and-look-happy-as-they-leave-a-train-at-the-station-in-the-sunshine.jpg","extension":"jpg"},"link":{"url":"/en/business/payments/close-account-business"}}]},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"url":"/en/individuals/services","text":"More services and how to contact us"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Get cashbacks on your purchases","intro":"Pay with your ING cards at the selected retailer and get cashbacks up to 11%.","image":{"transformBaseUrl":"https://assets.ing.com/transform/37bc04ea-f3ac-499a-945e-0576e0e1b607/deals-woman-shopping-bags","type":"image","width":8192,"original":"https://assets.ing.com/m/1d05b1ae693addd7/original/deals-woman-shopping-bags.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/ing-plus-deals"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Cancel subscriptions you no longer need via your app","intro":"Administrative procedures are over!","image":{"transformBaseUrl":"https://assets.ing.com/transform/344aecb2-f1a7-42a9-bc95-a63bba6e18d7/bill-comparison-tool-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/51deea6c95d5f54c/original/bill-comparison-tool-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/bill-comparison-tool"}}]}]},"legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal mentions"},{"componentType":"paragraph","richBody":{"value":"Access to Home’Bank, Business’Bank, ING Banking app and ING Banking services is free of charge (except for any fees charged by your telecommunications operator and fees related to certain transactions, e.g. international bank transfers) for all customers with a Home’Bank, Business’Bank, ING Banking app and ING Banking subscription (subject to approval by ING and mutual agreement). Telephone communication costs and, where applicable, costs associated with the use of electronic communication networks to access and use the call via the app feature are the responsibility of the user. The terms and conditions of the Home’Bank, Business’Bank, ING Banking app services (appended to ING’s General Regulations), general terms and conditions of ING Banking, rates for transactions and any other additional information, are available at www.ing.be, in your ING branch and by phone on +32 2 464 60 04.
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