{"type":"document","data":{"id":"d598f2f5-2e87-43f9-bfd7-8ea9422f1bd1","localeString":"en-GB","publishDate":"2025-09-22T12:57:21.231+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Het netwerk van geldautomaten ondersteund door Belfius, BNP Paribas Fortis, ING en KBC. Tegen eind 2025 vind je er maar liefst 970 verspreid over het hele land, overal waar je ze nodig hebt. In winkelcentra, op plaatsen met veel horeca of bij het openbaar vervoer."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Imagine this: you’re depositing cash at an ING ATM or CASH point, and suddenly a message pops up saying one of your banknotes is being held. That might feel a bit unsettling, but there’s no need to stress. If a banknote looks suspicious, we’ll take care of everything for you.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/d38425fb-0e1e-4ffa-9fe5-e29dc116a5af/Your-budget-header-2","type":"image","width":5760,"original":"https://assets.ing.com/m/7f3f6505c2e0af28/original/Your-budget-header-2.jpg","extension":"jpg"},"title":"Counterfeit notes"},"backLink":{"textLink":{"url":"/en/individuals/daily-banking/cash","text":"Handling Cash"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to recognize a fake banknote?"},{"componentType":"paragraph","title":"Check their authenticity with these 3 quick tips:","richBody":{"value":"<p></p>"}},{"componentType":"productFeatures","image":{"transformBaseUrl":"https://assets.ing.com/transform/62cfcc48-4c2f-41e8-8071-72d202e76e06/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-USING-PHONE","type":"image","width":5864,"original":"https://assets.ing.com/m/6bc3287a4dee6b5e/original/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-USING-PHONE.jpg","extension":"jpg"},"highlighted":false,"items":[{"body":"Hold the banknote up to the light to see through it. A blurred image with its value in figures will appear. This is known as the watermark, and must be present in the body of the paper (and not printed on it) and can only be seen in the light. If in doubt, compare the banknote with another so you are sure is genuine. Or place the banknote under a UV lamp, as the watermark does not appear under UV light.","title":"Look at the banknote"},{"body":"Touch the banknote. The banknote paper should feel firm to the touch, not soft, greasy or crunchy. Run your finger or fingernail over the front of the banknote. You will notice a slight relief due to the ink.","title":"Touch the banknote"},{"body":"Tilt the banknote back and forth and look at the silver stripe or the hologram. The hologram shows the value of the banknote in figures and the euro symbol (€). The hologram is shiny, detailed and smooth. A thickening in the area of the hologram could mean, for example, that a counterfeit hologram has been stuck onto the banknote.","title":"Tilt the note"}]},{"componentType":"sectionTitle","title":"The cash dispenser recognizes a banknote as suspected of being fake?"},{"componentType":"applicationProcess","body":"You don’t have to do anything, we will take care of it.","steps":{"stepList":[{"title":"The ING or CASH point dispenser will withhold the banknote.","body":"A message will be displayed on the screen of the cash dispenser, alerting you to this."},{"title":"We send the suspicious banknote to the National Bank of Belgium.","body":"As required by law*, for authentication of the withheld banknote."},{"title":"We’ll inform you of the result","list":["The banknote is authentic? We credit your account with the amount immediately.","The banknote turns out to be fake? Then we’ll send you a certificate by email or post."]}]}},{"componentType":"highlight","title":"Good to know!","richBody":{"value":"<p>This authentication process can take up to 60 working days. We’ll do our best to get an answer to you as quickly as possible. Thanks already for your patience!</p>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting"},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Problem with an ATM transaction?","intro":"We're here to help! Report it easily online","image":{"transformBaseUrl":"https://assets.ing.com/transform/503b0252-10ea-43dd-9f77-41cb28466e9d/Two-young-boys-are-pushing-a-little-girl-in-a-plastic-blue-cart-outside","type":"image","width":5000,"original":"https://assets.ing.com/m/ee5bbad5832b6cd/original/Two-young-boys-are-pushing-a-little-girl-in-a-plastic-blue-cart-outside.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/cash/cashclaim"}},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Need info about CASH points?","intro":"You'll find here all about locations and offered services","image":{"transformBaseUrl":"https://assets.ing.com/transform/9788745f-0102-4477-805a-b961e3c65e88/Bancontact-cash-family","type":"image","width":3000,"original":"https://assets.ing.com/m/4e81c07ed065b9c9/original/Bancontact-cash-family.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/cash/cash-points"}}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","title":"(*) Royal Decree of 1 June 2016 on the enforcement of the law of 17 July 2013 on protection against counterfeiting and the preservation of the quality of cash in circulation.","richBody":{"value":"<p></p>"}}]}}}