The info below applies to transactions with an ING debit card.
Used a credit card? Please report the issue via www.mijnkaart.be or www.macarte.be.
"},"title":"Important:"},{"componentType":"sectionTitle","title":"What can you do?"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"Open the ING Banking app or log in to Home’Bank to see if the transaction was processed after all.\r\nIf everything looks correct, no further action is needed.","title":"Check your account"},{"body":"Keep the following info at hand: date, time, ATM location, amount, and your ING debit card number.\r\nStill have the receipt? Great! That helps us find the transaction faster.","title":"Note the details"},{"body":"The sooner we’re informed, the sooner we can help!\r\nUse the form below or contact our customer service at +32 2 464 60 04 (Monday to Friday, 8 a.m. to 6 p.m.).","textLink":{"text":"Report deposit or withdrawal issues at an ATM","url":"https://ebanking.ing.be/banking/mobile/self-bank-cash-issues?EW=true"},"title":"Inform us"},{"body":"We’ll look into what went wrong and keep you informed at every step.\r\nYou can follow the status of your case via ing.be or in the ING Banking app under “follow complaint”.","title":"We’ll start an investigation"}]}},{"componentType":"sectionTitle","title":"Fast service, zero wait time!"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/7b4046c36cf1a7e6/original/Notification-Warning_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/d754b7fa-f8ed-47a2-bc2e-efda8e85ab60/Notification-Warning_Outline","type":"image","width":0},"intro":"Report deposit or withdrawal issues","link":{"url":"https://ebanking.ing.be/banking/mobile/self-bank-cash-issues?EW=true"},"title":"ATM issue"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/14bc35a3b6ac9257/original/Feedback-Megaphone_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/e1a605ce-d76d-43af-8d68-f36df3b7db54/Feedback-Megaphone_Outline","type":"image","width":32},"intro":"Our Complaints Department and Ombudsman are there to help you.","link":{"url":"/en/individuals/services/complaint-handling"},"title":"Complaints"}],"componentType":"cards"}]},"hasMacro":false,"id":"1f87ab9b-cbd3-495f-b2f2-59ca24a98e0a","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Handling Cash","url":"/en/individuals/daily-banking/cash"}},"componentType":"productHeader","coreHeader":{"body":"You deposited cash, but the amount isn’t (fully) showing on your account? You withdrew money, but received less than what was debited? That’s not supposed to happen.\r\nLet us know and we’ll look into it for you!","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/ee5bbad5832b6cd/original/Two-young-boys-are-pushing-a-little-girl-in-a-plastic-blue-cart-outside.jpg","transformBaseUrl":"https://assets.ing.com/transform/503b0252-10ea-43dd-9f77-41cb28466e9d/Two-young-boys-are-pushing-a-little-girl-in-a-plastic-blue-cart-outside","type":"image","width":5000},"title":"Your transaction at a cash dispenser didn't go as expected?"}},"publishDate":"2025-09-02T16:40:03.429+02:00"}}