{"type":"document","data":{"id":"133f157e-3517-4052-8f2c-bfa8b5c75c14","localeString":"en-GB","publishDate":"2025-09-25T11:42:23.449+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Find here a list of all the cash transactions you can carry out at a cash counter, and the links to use."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"title":"Cash Operations at the Cash Counter"},"backLink":{"textLink":{"url":"/en/individuals/daily-banking/cash","text":"Handling Cash"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Withdraw, deposit and change cash : EURO"},{"componentType":"paragraph","richBody":{"value":"
Wished actionProcedureRemark
Withdraw EURO notes (< € 5.000).

Withdraw cash in euros with your ING debit card from any ATM in Belgium.

  • No need to order upfront
Withdraw EURO notes (> € 5.000).

Order upfront :

  • From Home'Bank 
  • In the ING Banking-app: 'Services' > ‘Do it yourself’ > ‘Payments & Cash’ > 'Order euro in cash' 
  • Call our Customer Services on +32 2 464 60 04, Monday to Friday from 8 am to 6 pm
  • Place your order at least 2 weeks in advance
  • Available banknotes : € 5, € 10, € 20, € 50, € 100, € 200
  • Belgian legal limitation for payments in cash : € 3.000
Order euro coins.

Order upfront :

  • From Home'Bank
  • In the ING Banking-app: 'Services' > ‘Do it yourselff’ > ‘Payments & Cash’ > 'Order euro in cash'
  • Call our Customer Services on +32 2 464 60 04, Monday to Friday from 8 am to 6 pm
  • Place your order at least 2 weeks in advance
  • Available coins, per roll : from € 0,05 to € 2
Exchange to euro notes and coins.

Request an appointment at the cash counter desk :

  • From Home'Bank 
  • In the ING Banking-app: 'Services' > ‘Do it yourself’ > ‘Payments & Cash’ > 'Exchange euro in cash' 
  • Call our Customer Services on +32 2 464 60 04, Monday to Friday from 8 am to 6 pm
  • Fee per exchange : € 3
  • Exchange is only possible up to € 1.250
Deposit euro notes
(< € 10.000).

You can make unlimited deposits in euro on your account with your debit card at any  ING or CASH point  dispenser.

 
Deposit euro notes
(> € 10.000).

Request an appointment at the cash counter desk :

  • From Home'Bank 
  • In the ING Banking-app: 'Services' > ‘Do it yourself’ > ‘Payments & Cash’ > 'Deposit euro in cash' 
  • Call our Customer Services on +32 2 464 60 04, Monday to Friday from 8 am to 6 pm
  • We count the notes in the branch and credit your account immediately.
Deposit euro coins.

Request an appointment at the cash counter desk :

  • From Home'Bank 
  • In the ING Banking-app: 'Services' > ‘Do it yourself’ > ‘Payments & Cash’ > 'Deposit euro in cash' 
  • Call our Customer Services on +32 2 464 60 04, Monday to Friday from 8 am to 6 pm.
  • The minimum number of coins you can deposit is 50.
  • The maximum weight per secure bag is 10 kg
  • We count the coins and credit your account. This can take up to 2 weeks, depending on the cash transport

 

"}},{"componentType":"sectionTitle","title":"Withdraw or deposit foreign currencies : CHF, GBP & USD"},{"componentType":"paragraph","richBody":{"value":"
Wished actionProcedureRemark
Order CHF, GBP or USD.

Request an appointment at the cash counter desk ( branch that offers a foreign currency service) :

  • From Home'Bank or
  • Open the ING Banking app on your smartphone and go to the 'Services'(menu on the bottom right of your screen) > Payments & cash > Order foreign currencies or
  • Call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm 
  • You can withdraw these currencies if you already have a current account in that foreign currency
  • Place your order at least 2 weeks in advance
  • ING branch offices with cash foreign currencies service : Wemmel, Uccle Fort Jaco, Namur Centre, Barchon, Mons, Hasselt, Leuven, Antwerpen Metropool, Oostende-Jet-Center
  • Fees: 2.25% of the amount, with a minimum fee of €13. The fee is due even in case of cancellation or no collection
Deposit CHF, GBP or USD.

Request an appointment at the cash counter desk ( branch that offers a foreign currency service) :

  • From Home'Bank or
  • Open the ING Banking app on your smartphone and go to the 'Services'(menu on the bottom right of your screen) > Payments & cash > Deposit foreign currencies or
  • Call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm 
  • You can deposit currencies if you already have a current account in that foreign currency
  • ING branch offices with cash foreign currencies service : Wemmel, Uccle Fort Jaco, Namur Centre, Barchon, Mons, Hasselt, Leuven, Antwerpen Metropool, Oostende-Jet-Center
  • We count the notes and credit your account. This can take up to 2 weeks, depending on the cash transport.
  • Fees: 2.25% of the amount, with a minimum fee of €13

 

"}}]}}}