{"type":"document","data":{"id":"3ea1eda5-1a99-40e4-92bc-f6858c7660b3","localeString":"en-GB","publishDate":"2025-09-17T13:37:22.798+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Planning a trip? ING helps you travel worry-free with tips on using your debit card abroad, withdrawing cash, managing foreign currency (GBP, CHF and USD), and more. Discover how to stay in control of your money—wherever you go."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Planning a trip, whether it’s a weekend getaway or the journey of a lifetime, is exciting. And when it comes to your money, you want everything to run smoothly. That’s why ING is here to help you travel with peace of mind, with everything you need to know about using your card and managing your money abroad.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/17389c7f-6e9d-4813-bd0d-da3d7674772c/plan-your-travel","type":"image","width":799,"original":"https://assets.ing.com/m/76c179b47be768d6/original/plan-your-travel.jpg","extension":"jpg"},"title":"Traveling Abroad? ING has you covered"},"backLink":{"textLink":{"url":"/en/individuals/daily-banking/cash","text":"Handling Cash"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Using your ING card abroad"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Within Europe</strong></p><p>Your ING debit card is automatically active for use within the eurozone. You can easily pay in shops, restaurants, and withdraw cash from ATMs displaying the Bancontact, Maestro, or Mastercard logo, depending on your card type.</p><p><strong>Outside Europe</strong></p><p>ING now issues debit cards that work on the Mastercard network. Thuis means that these cards are ready to use worldwide and no activation needed.</p><p>👉 Important:</p><ul><li><p><strong>Still using an older Maestro card?</strong><br />You’ll need to activate it first via the ING Banking app or Home’Bank before using it outside Europe.</p></li><li><p><strong>Already have a Mastercard debit card?</strong><br />You&apos;re good to go! Just make sure international payments are enabled in your app settings.</p></li></ul>"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/299ab76a-9388-4419-8a5f-33a0554497e7/payment-solutions-1920","original":"https://assets.ing.com/m/34532a61eed0d67a/original/payment-solutions-1920.jpg","extension":"jpg"}},{"componentType":"paragraph","title":"Withdraw cash abroad","richBody":{"value":"<p>You can withdraw money at ATMs that show the Maestro, Visa, or Mastercard logo, depending on your card.</p><p>Just keep in mind:</p><ul><li>The <strong>ATM provider may charge additional fees</strong>.</li><li><strong>Exchange rate margins</strong> may apply if you&apos;re withdrawing in a currency other than the euro.</li></ul>"},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/e10c8936-23f8-4663-936d-6aff070082ad/cost-info-on-non-euro-currencies-1920","original":"https://assets.ing.com/m/71d39b8e54d24946/original/cost-info-on-non-euro-currencies-1920.jpg","extension":"jpg"}},{"componentType":"applicationProcess","steps":{"title":"Need foreign currency? Here are your options:","stepList":[{"title":"Order cash from a currency exchange office","body":"You can get foreign currency from specialized exchange offices, often found in cities, airports, or online.\r\nHeads-up: exchange rates and fees vary by provider."},{"title":"Withdraw cash at your destination","body":"Use your ING debit or credit card at local ATMs. Just look for the Maestro, Visa, or Mastercard logo.\r\nNote: local ATM providers may charge extra fees."},{"title":"Use your foreign currency account","body":"If you already have an ING account in USD, GBP, or CHF, you can continue using it to receive, hold, and manage money in that currency.\r\nPlease note: we’re no longer opening new foreign currency accounts, but we’re happy to help you find an alternative if needed."},{"title":"Make an international transfer","body":"Send money in various currencies directly to a foreign account via Home’Bank or the ING Banking app."}]}},{"componentType":"sectionTitle","title":"Pre-Travel checklist"},{"componentType":"productFeatures","image":{"transformBaseUrl":"https://assets.ing.com/transform/9f098061-c900-4d15-982c-01ab342d424d/Smiling-relaxed-young-woman-in-sunglasses-touching-her-hair","type":"image","width":4242,"original":"https://assets.ing.com/m/cb87e9494d9a87c/original/Smiling-relaxed-young-woman-in-sunglasses-touching-her-hair.jpg","extension":"jpg"},"highlighted":false,"items":[{"body":"Is your card still valid?","title":"Before you head off, take a few minutes to check the following:"},{"body":"In the ING Banking app, check which card you have and whether international payments are enabled"},{"body":"Review your card limits and adjust them if needed"},{"body":"Make sure your destination accepts Maestro or Mastercard (most do!)"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"I have a foreign currency account, how can I order or deposit foreign currency?","richBody":{"value":"<ul><li><p>It is very simple!</p><p>We accept the following foreign currencies: <strong>USD</strong>, <strong>GBP </strong>and <strong>CHF</strong>.​<br />You can deposit/withdraw these currencies if you <strong>already </strong>have a current account in that foreign currency.  ​</p><p>​<strong>To deposit or withdraw your foreign currency</strong>:​</p></li><li>Connect to <a style=\"background-color: rgb(255, 255, 255);\" href=\"https://ebanking.ing.be/login/?Target=https://ebanking.ing.be%2Fbanking%2Fcash%2Fintake-cash%3FEW%3Dtrue\">Home&apos;Bank  </a><br /> or</li><li>Open the ING Banking app on your smartphone and go to: Services &gt; Payments &amp; Cash &gt; Cash &gt; Foreign currency &gt; Order/Deposit</li><li>Call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm </li></ul><p> </p><p>The following ING branches offer the foreign currency service, by appointment only:</p><table><thead><tr><th>Branch name</th><th>Address</th></tr></thead><tbody><tr><td>ING Wemmel</td><td>Markt, 54<br />1780 Wemmel</td></tr><tr><td><p>ING Uccle Fort Jaco</p><p> </p></td><td>Chaussée de Waterloo, 1313<br />1180 Uccle</td></tr><tr><td>ING Namur(Jambes)</td><td>Place J. Charlotte, 18-20<br />5100 Namur</td></tr><tr><td>ING Barchon</td><td>Rue du Fort, 3<br />4671 Blegny</td></tr><tr><td>ING Mons</td><td>Avenue des Guerites, 1<br />7000 Mons</td></tr><tr><td>ING Hasselt</td><td>Welvaartstraat, 1<br />3500 Hasselt</td></tr><tr><td>ING Leuven</td><td>Bondgenotenlaan, 31<br />3000 Leuven</td></tr><tr><td>ING Antwerpen Metropool    </td><td>Lange Gasthuisstraat, 20<br />2000 Antwerpen</td></tr><tr><td>ING Oostende-Jet-Center</td><td>Gistelsesteenweg, 1<br />8400 Oostende</td></tr></tbody></table><p> </p><p> </p><ul><li>Your foreign currency account is directly credited (in the case of a deposit)/debited (in the case of a withdrawal) with the amount </li><li>Check the cash transaction fees on the table above. You still have to pay the fee even if you cancel or do not collect the currency. This is to cover preparation and transport costs </li></ul><p><strong>Good to know:</strong></p><p>In case of withdrawal, remember to order your currency at least 2 weeks before you need it ​</p>"}},{"title":"What does it cost to deposit or withdraw foreign currencies?","richBody":{"value":"<p>The withdrawal or deposit of foreign currencies (only GBP, CHF and USD) costs 2.25% of the amount, with a minimum fee of €13. The fee is due even in case of cancellation or no collection.​</p><p> </p>"}},{"title":"I don’t have a foreign currency account. Can I still order or deposit foreign currency?","richBody":{"value":"<p>Unfortunately, that’s not possible. At the moment, we’re no longer opening new foreign currency accounts. We understand this may not be ideal, but we’re happy to work with you to find a suitable alternative.</p>"}}]},{"componentType":"sectionTitle","title":"Fast service, zero wait time!"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Change debit card limits","intro":"Adjust the maximum amount you can withdraw/pay per day","image":{"transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","width":160,"original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/mobile/modify-limits-debit-card?EW=true"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Change credit card limits","intro":"Adjust the maximum amount of your payments.","image":{"transformBaseUrl":"https://assets.ing.com/transform/eb5f86ef-a737-4290-99ba-c88d6da97255/Creditcards-BE","type":"image","width":445,"original":"https://assets.ing.com/m/2ae264166448a779/original/Creditcards-BE.png","extension":"png"},"link":{"url":"https://ebanking.ing.be/banking/mobile/daily-banking/modify-credit-card-limit?EW=true"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Robbed abroad?","body":"This is what you need to do.","image":{"transformBaseUrl":"https://assets.ing.com/transform/8897ce8e-c20a-48a5-a373-4c68372fe9b6/Depressed-traveler-waiting-at-airport-after-flights-delays-and-cancellations","type":"image","width":1920,"original":"https://assets.ing.com/m/708890e5bdfb13e6/original/Depressed-traveler-waiting-at-airport-after-flights-delays-and-cancellations.jpg","extension":"jpg"},"date":"2017-11-08","link":{"url":"/en/individuals/my-life/leisure-and-travel/robbed-abroad"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Compare our credit cards","intro":"Choose the one that best suits your needs.","image":{"transformBaseUrl":"https://assets.ing.com/transform/0ee5b865-36f8-4af4-bc0d-ee7dded11b12/Credit_cards_Spot1","type":"image","width":160,"original":"https://assets.ing.com/m/f840dd4b3401760/original/Credit_cards_Spot1.svg","extension":"svg"},"link":{"url":"/en/individuals/credit-cards/compare-credit-cards"}}]}]}}}